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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1117 results found

  1. Illustratorでpsdを書き出しした時の線上のエラーについて

    Illustrator ver22.1 でpsdファイルに書き出しした時に、添付ファイルのように線上のエラーが発生しました。発生したのはその時だけで再現性はありません。このような状況はたまに発生しています。何か原因があれば教えていただけませんか。

    Photoshop書き出しオプション:
    カラーモード(RGB)解像度(300)統合画像
    アンチエイリアス(なし)ICCプロファイル埋め込みなし
    OS:Windows7 Illustrator ver22.1(x64)

    1 vote

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    お返事ありがとうございます。

    それでは、一旦、こちらのレポートは対応完了とさせていただきます。
    コメントはオープンのままにしておきますので、もし問題が発生した際には、コメントにてご報告ください。

    今後ともよろしくお願いいたします。

    Illustrator チーム

  2. AI 26 667 Mac: SVG export with placed images badly broken (Illustrator 26.0 GM Candidate Build 2)

    Test files at https://files.svija.love/ai26-667-svg-export.zip

    Exporting an Illustrator file with placed images results in an SVG with the images at the wrong Z-index, as well as several copies of the same image.

    Steps to reproduce (see test files):

    • open test.ai
    • save as SVG (see parameters capture)
    • open SVG in Safari — red box is behind PNG image when it should be in front
    • open SVG in TextEdit — there are three copies of PNG image when there should be one
    1 vote

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  3. 保存時のエラー

    保存をする時、画面が出きっていない状態で次の動作を押すと必ずエラ〜メッセージが出る。例えば別名保存(コマンド+シフト+S)を実行し、まだ画面に保存先などの指名画面が出ていないうちに、デスクトップ(コマンドD)を押すとエラーになる。

    もう一つ
    保存形式を選んだ後に保存先のフォルダを選ぼうとするとそのフォルダ名が保存ファイル名に勝手になってしまう。

    1 vote

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  4. Saving shows as unsaved

    After saving on illustrator, I still have an asterisk next to my files - meaning every time I close a file I get asked whether I want to save it or not. And even sometimes after clicking yes when closing a file it doesn't close the document and I have to click no.

    This has been happening for a few months for me and definitely creates confusion.

    1 vote

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  5. Imported SVG: y coordinate of coordinate space translation is ignored

    In Illustrator 24.3.2, if I import an SVG file with the instruction
    transform=“translate(x y)”
    the y value reverts to zero when Illustrator displays the artwork.
    This appears to be fixed in version 25.4.1, however I am working with a critical, multi-user workflow, where we are not yet ready to advance to that version...

    1 vote

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  6. Close file when saving as a .PDF

    Close file when saving as a .PDF

    This has been a HUGE problem since you guys changed the way Illustrator handles file saves.
    When you Save As... and save as .pdf the .pdf file remains open and editable. Which if you are in a fast paced environment and forget to close that 'New' file, you are editing a PDF and when you close it out and try to reopen you are now faced with a non-editable Illustrator file (especially if you unselect illustrator compatiblity).

    I have lost DAYS of work doing that one simple task, just so I could email…

    1 vote

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  7. 1 vote

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  8. Save in background corrupting files! + AMD Radeon Pro 5700 XT 16 GB GPU causing crashes

    iMac (Retina 5K, 27 inch, 2020)
    3.6 GHz 10-core Intel Core i9
    72GB Ram
    GPU: AMD Radeon Pro 5700 XT 16GB
    Mac OS Catalina 10.15.7/ Big Sur 11.5.2

    My files has been corrupting making them useless and I have lost hours of work. (illustrator 25.4.1 on mac os Catalina/ Big Sur). I reached out to adobe support telling me ONLY to work from my download folder?! And never on external drives...?! I've worked from both internal and external drives since the birth of both illustrator and photoshop...for 20 years + now, never having this problem before. Files are 100mb +…

    1 vote

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  9. v25.4 Changed ID format for items with same name when saving SVGs

    Do this on both v25.3.1 with v25.4 (Both Mac, Windows):
    Assuming Identify Objects By Object Name is on.
    1) Create new document
    2) Create two items (e.g. rectangle)
    3) Rename rectangles to same name
    4) Save SVG (not export)

    Expected format from v25.3.1:
    <rect id="rect_1_" ...
    <rect id="rect" ...

    Actual v25.4 output:
    <rect id="rect_00000161598596446820662850000009930553674419257219_" ...
    <rect id="rect"

    We have clients who have CSS selectors that dynamically change the SVG, so now they can't update their designs in our system because it breaks the CSS selectors.

    Afterwards, changing "Identify Objects By" shows that same ID name in the layers panel.

    1 vote

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  10. comment empêcher plusieurs personnes d'être sur le même fichier illustrator ?

    Bonjour. Je travaille sous Windows 10 avec Illustrator 2021. Voici mon problème : Comment empêcher plusieurs personnes d'être sur le même fichier Illustrator ?
    Une collègue travaille sur un fichier. Je peux ouvrir ce même fichier, faire une modification, enregistrer. Ma collègue fini ses modifications et enregistre. Ma modification est perdue. Rien ne me signale que quelqu'un travaille déjà sur un fichier!
    Comment faire ? Merci de votre aide

    1 vote

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  11. Exporting of Multiple Artboards in PDF gets messed up the order of pages (Artboards)

    Exporting an AI file that has multiple artboards in it to PDF used to show the artboards in order. Now it just messes up my artboard order. The artboard names are 1,2,3,4.. After export the pages come in this order: 1,2,4,3

    My illustrator version: 25.4.1

    Same file works perfectly in the previous version (before I updated)

    1 vote

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  12. You removed the ability to paste text into the file name - this saved typing errors for complex names

    Forever we have been able to copy and paste in the name of the file into the file name.

    you removed that - its really bad - now it is another place errors occur.

    why remove something good?

    1 vote

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  13. Error on trying to save *.ai to older version CS4 from AI application version 25.2.2.

    I have Illustrator application version 25.2.2 (build 255) on Windows 10 Pro (64-bit) with AMD Radeon Pro WX 3100.
    When I tried to save a specific *.ai file to older version "CS4", I got the error.
    What should I do to resolve?

    <crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Illustrator" applicationVersion="25.2.2" build="255" source="Windows-Client" crashType="n/a">

    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FF7CD28835A">

    1 vote

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  14. Disparition des plans de travail

    Bonjour, depuis la mise à jour en 25.4.1 une fois un document contenant plusieurs plans de travail, enregistré, au moment de la réouverture de ce document tous les plans de travail on disparus 😩
    Il ne reste que des "Repères du plan de travail" sur un nouveau calque !

    Très contrariant car mon travail est beaucoup basé sur cette fonction.

    1 vote

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  15. Partial File Saves V 26.0.609 Large Files

    I end up with some large files. Two in particular in the last day are not saved correctly. Partial read file only. 34 mb file and larger.

    1 vote

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  16. 1 vote

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  17. 9-slice scaling distorts objects on export.

    I have a simple arrow symbol with 9-slice scaling to be able to adjust the arrow's tail to different lengths. This works until I export to SVG, in which case the entire arrow gets distorted as if I hadn't enabled 9-slice scaling. Sample document attached. Please export for screens and use SVG.
    Thanks.

    1 vote

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  18. svg mit Konturlinie wird falsch übersetzt

    Illustrator Version 25.4 auf Windows 10

    Beim Speichern einer ai Datei, welche einen Pfad mit einer Konturlinie (mittige Ausrichtung) 0,124 px enthält wird das svg korrekt abgespeichert.
    Ändert man die Ausrichtung zu einer am Pfad innen liegenden oder außen liegenden Konturlinie, wird beim Speichern keine Konturlinie mehr mitgegeben sondern eine Füllfarbe, die die gesamte Fläche betrifft.

    Dies ist eine falsche svg Darstellung bzw. Ausgabe. Nachfolgende ist der Text der svg´s dargestellt.

    svg Inhalt korrekt:
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Generator: Adobe Illustrator 25.2.1, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <svg version="1.1" id="Ebene_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
    width="163px"…

    1 vote

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  19. Exporting svg through "export selection" bug issue

    I had a logo that had text converted to outline. So it was a shape. ( when you select an object and you go to file> Export Selection and choose .svg ) The letter "O" shifted, see screen shots.

    1 vote

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  20. Export for screens does not remember the last folder in the export path and always defaults back to PNG after quit

    When exporting for screens, I usually want SVG. When I quit and restart Illustrator, the last folder in the export path is forgotten. Additionally, Illustrator wants to export a PNG. I have to set both back to what they were before.

    1 vote

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