Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
222 results found
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NEON GLOW ONLY GOES TO BLACK
NEON GLOW NOT WORKING
3 votes -
"Twist" effect doesn't work on horizontal or vertical lines
I'm trying to to "twist" a single line () using the Effects panel, but the line only shows twisting when the effect is applied and then rotated diagonally.
1 vote -
Legacy blur lost when pasting into a new document.
An object with a legacy blur loses it's setting when copying and pasting into a new document. The blur is still listed in appearance, but there is no value and effectively no blur.
2 votes -
Zoom Blur gets cutoff.
At high amounts, the blur effect from zoom blur gets cut off (specifically with text, whether the text is rasterized or not. I haven't tested other shapes). It's related to the "add x amount of space around objects" setting (though no number actually fixes it. It is easy to see when you compare the effect in Illustrator to the effect in Photoshop.
You guys really need to work on Illustrator's effect system. It's the one thing no other vector app has, but some things don't work or aren't effective because we have less control than we do in Photoshop.
P.S.…
1 vote -
Shadows rasterized after reopening Illustrator file
Shadow settings are lost and my shadows are feathered shapes after reopening AI. Please help thanksss
1 vote -
Folders in Appearance Panel
Folders in Appearance panel: I'd like to be able to apply Effects and Transparency to subgroups of strokes and fills with precision.
3 votes -
Twist effect does not act on a group as a whole...
When applying [Effects -> Distort and Transform -> Twist] to a group, the effect is applied on an individual object level and not on the group as a whole.
2 votes -
Drop Shadow modal will not load, for new or existing shadows, crashes Illustrator CC 23.0.2
Drop Shadow menu will not load upon trying to apply a new drop shadow, or edit existing drop shadows. Software drops to 0% CPU, and software will not respond to any inputs. requiring me to close Illustrator via Task Manager.
Windows 10 using Illustrator CC 23.0.2 & 23.0.1 & 23.0 & 22.1
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Freeform Gradients won't load in complex object groups/compound paths
In Illustrator 2019, freeform gradients were unable to render in complex compound paths. I was attempting to add a freeform gradient within a compound path/grouped object set of leaves (about 20) of various shapes and sizes. I had used compond paths to add a freeform gradient to two objects previously (although with a few bugs - see bug titled "Illustrator 2019 Freeform Gradient and compund paths not quite right" in Other...), expecting the gradient to render. Although it sounded as though my computer was working hard to process the effect, nothing rendered after 5 minutes and so I gave up,…
4 votes -
Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
Text with effects becomes a group of text and rendered raster image. Effect is no longer 'live'
Text block is now a group with a raster image for the drop shadow. I have to reapply the drop shadow in order to correctly edit the text block.2 votes -
Revolve Effect - Object Appearance Error "CANT"
Windows 10 Home - 64bit.
Illustrator CC18. 22.1When selecting Effects> Revolve on an object (a semi-circle) I get the error:
"The operation cannot be completed because of an unknown error. [CANT]"
Followed by another dialogue box:
"An error occurred while processing the appearance of an object."What's going on here?
5 votes -
3d extrude and bevel problem
I am using windows 10 and Illustrator wont do a 3d extrude or bevel and says not enough memory when there us enough memory.
2 votes -
Stylize Outer Glow does not show
BUG: When applying "Effect >> Stylize >> Outer Glow", the effect does not appear on object stroke or fill.
This is constant between multiple files.
OS: Windows 10 Pro 64 bit
Built-In Memory: 32668 MB
System Info:
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
Adobe Premiere Pro CC 2019 13.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
Extensibility Library 2.0.0.51
FilterPort 1.1 79.599148
Microsoft® Windows® Operating System 10.0.17134.167
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 58, 1, 0, 0
International Components for Unicode 58, 2, 0, 0
International Components for Unicode 2017/02/28-14:54:50 Build…2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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'Edit SVG Filter' quote bug
The 'Edit SVG Filter' window text entry auto-replaces " with “ , invalidating the markup.
3 votesHello Isa,
We can confirm the issue and are sorry that you experience it. We are working on a fix for this issue.
Thanks for reporting the issue.
Dirk
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transform effect negative numbers
This has been a problem for a long time -- not just the current version of Illustrator. When applying a transform effect to an object and using the "move" part of the effect, negative numbers get converted to positive numbers. Occasionally I can "fool" the effect by not previewing the results but that doesn't work often. This happens whether I type in the numbers by hand or use the slider.
3 votes -
blending application inconsistent in groups and appearance
To reproduce the problem, in RGB document, set up a rectangle with fill and outline, on top of some colored background shape.
Using Appearance panel modify blending and opacity of fill and stroke to use anything other than normal blending. Then change the whole object's opacity, so it has "isolate blending" checkbox checked.Now try selecting any option for blending mode, other than Normal.
All blending modes are ignored and cause no change in appearance.
Now, select one of the blending modes anyways.
Then expand the appearance of the object. Illustrator will create a group with path elements in the…4 votes -
unknown error (CANT)
I am working in the image trace to remove the white background of my jpeg photo and it gives me the unknown error (CANT). Please advise what to do. thanks.
8 votes -
Scaling only appearance (without objects) doesn't work
I want to scale appearance of my art only, without changing scale of art itself. The way I'm trying to do it — is to use Scale tool's dialogue with 'Transform objects' unchecked and 'Scale strokes and effects' checked.
AI does nothing.
Strangely, but if I cut and paste this art into new document, AI don't allow to uncheck 'Transform objects' anymore.
I can work around this, scaling art with effects down, and then enlarge only art, without effects, up to desired size, but this is not very nice way to do it.
Photoshop does scaling of effects all right.20 votesHi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.Please share the document in which this issue is seen by you.
1) Kindly share a video recording for the issue2)Please share your system details - OS, GPU etc.
3)Please upgrade to the latest Illustrator available on Creative Cloud , and check if issue is still happening at your end.
Regards,
Aishwarya 'G' Gadodia
Illustrator Team -
Drop shadows unnecessarily re-render when placing new images, slowing workflow
As of 5/22/18 using Illustrator 22.1, all existing drop shadow effects within document re-render each time a new image is placed. Rendering can take up to 30 seconds to process (a Progress dialogue box appears), which slows down workflow considerably.
This is never an issue with InDesign or Photoshop, so I'd love to see this fixed in Illustrator. Thanks!
3 votes -
Blending Modes BUG in Ai
- Version of Adobe Illustrator - 22.1 Machine: iMac (Retina 5K, 27-inch, Late 2015) Graphics: AMD Radeon R9 M380 2048 MB
- The issues - Using Blending Modes (specifically Screen/Color Burn). Worked both in on-screen preview mode & saved as a jpg, Thursday, April 12th, 2018. Today, Monday April 16th, they are not displaying properly on-screen, in print, or in saved file preview. (if color mode is switched to RGB, blending mode displays more properly, but not in Overprint Preview) Screen blending mode disappears/Color Burn retains only some parts of the graphic in black. Does not translate between cc programs either.
- Expected…
2 votesPlease get in touch with us at sharewithai@adobe.com . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
We may also need your help with file to get this internally reproduced and then subsequently attempt to resolve it.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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