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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. GetPresetSettings function doesn't work correctly in CC 2017 and later

    In Illustrator CC 2017 (22.x) and CC 2018 (23.x) the AIDocumentList::GetPresetSettings function is broken. It still returns an error if the preset doesn't exist, but if the preset does exist, it returns 0, but doesn't fill in the AINewDocumentPreset structure.

    4 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Properties of Placed Illustrator file

    I have a illustrator design file, I could able to place the file in another Illustrator design document, but when I read the properties of the placed object the "name" value shows empty.

    Consider this as a bug and fix in future release

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  3. kAIXMLNameChangedNotifier behaviour change

    The following code worked perfectly in 2015, 2015.1, 2017 but in 2018 it broke.

    My notifier is created like so :
    error = sAINotifier->AddNotifier(fPluginRef, kCinewarePluginName, kAIXMLNameChangedNotifier, &fUIDChangeNotifier);

    It is correctly triggered on the renaming of an art element. This then calls the following code :

    ASErr ArtSelectionRenamedNotifier(AINotifierMessage message)
    {
    ASErr error = kNoErr;
    fprintf(stderr,"ArtSelectionRenamedNotifier\n");
    //First get the AiArtHandle
    AIPluginGroupMessage
    myMessage = (AIPluginGroupMessage*)message;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg type[%s]\n",message->type);
    //The relabelled art
    AIArtHandle relabelledArt = myMessage->preEditArt;
    fprintf(stderr,"ArtSelectionRenamedNotifier msg preEditArt[%p] is valid Art?[%s]\n",relabelledArt,sAIArt->ValidArt(relabelledArt, true)?"YES":"NO");
    //Verify it has a UID
    ai::UnicodeString relabelledArtUUID;
    //The artUIDName will be empty if not yet made
    if (relabelledArt)
    {
    error =…

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator quits unexpectedly when my script run for long

    When I open Illustrator in my MacOS Sierra 10.12.5 and run my script, after 10-20 min Illustrator quits unexpectedly and this log shows up.

    Process: Adobe Illustrator [668]
    Path: /Applications/Adobe Illustrator CC 2018/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 22.0.1 (22.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Adobe Illustrator [668]
    User ID: 501

    Date/Time: 2018-03-22 11:55:00.252 +0400
    OS Version: Mac OS X 10.12.5 (16F2073)
    Report Version: 12
    Anonymous UUID: 275016EB-9652-BDEE-B228-38BD1F63F6C7

    Time Awake Since Boot: 5800 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXCCRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator CC 2018 - CEP 8 HTML Extension Resize Issue

    We are experiencing resizing issue in the latest CEP version. Our extension allows user to resize extension's window, however whenever any navigation occur, window size resets. Problem exists in Illustrator CC 2018 (22.0.1), everything is working fine in previous version (CC 2017).
    We already tried different geometry settings and extension UI types, but problem persists and seems to be related to engine itself.

    We successfully reproduced this issue with official git hub sample extension. Steps to reproduce:
    1. Open sample extension with debug mode enabled
    2. Resize window
    3. Change window location in console to any other page
    4. After…

    7 votes

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    1 comment  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. Possible bug: Crash after script runs... runs OK in ESTK.

    I believe this might be a bug since it crashed Illustrator rather than the script crashing gracefuly.

    I have a script which, when completed, crashes Illustrator. The script runs fine when ran from within the ESTK but crashes when ran from the AI File->Scripts menu. Attached is the crash log. I cannot post the script itself here but am willing to send it to an Adobe employee privately if needed.

    2 votes

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    3 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  7. update link to illustrator 2017 sdk on https://www.adobe.com/devnet/illustrator/sdk.html

    The move from https://www.adobe.com/devnet/illustrator/sdk.html
    to https://console.adobe.io/downloads/ai left behind a broken link to the 2017 sdk.
    Easiest thing to do would be to update the 2017 sdk link on the old devnet page.

    1 vote

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    1 comment  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →

    We are moving away from devnet to the Adobe io site. Moving forward that will the place to get all of Adobe SDK.
    We also have an early access program for our plugin partners. You may join our prerelease site you will get SDK builds way before we release it on public facing pages.
    Here is the link to join Illustrator prerelease http://adobe.ly/1Q3rCPI

  8. Applescript convert to paths deletes image used as transparency mask

    Since Illustrator 21.1.0 (okay before) there is an problem with Applescript command "convert to paths (every text frame of current document)"

    If the text has an image as a transparency mask the script will delete the image. This does not happen if I do this manually within Illustrator. The problem still exists with the latest version of Illustrator.

    1 vote

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
  9. 2 votes

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    0 comments  ·  SDK and Scripting  ·  Flag idea as inappropriate…  ·  Admin →
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