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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. CC Library not loading or window freezes

    When I open the libraries panel, I can either see all my assets but can't click on any of them or use them, can't scroll, and can't change the library, OR the panel loads assets at a large preview scale and is un-navigable. I have experienced this in Photoshop as well. Using newest version of each

    28 votes

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    44 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    We have made changes in our feature flags on 4th May, please do launch AI twice, post 4th May and let us know if that works for you or not.

    In case it does not work please share the contents of the file placed at -
    MAC :- /Users//Library/Preferences/Adobe\ Illustrator\ 25\ Settings/locale/.runConfig
    WIN :- C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings\en_US\x64\.runConfig

    You can share the contents on ShareWithAI@adobe.com

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Libraries Panel Disappears and cannot be accessed once reopened when you use Ctrl + [ after selecting a swatch or asset from it.

    When editing objects colors using swatches, or pulling in an item from the library, if you immediately use Ctrl+[ to change the layer your selection is on, it closes the library panel. When reopened, none of the items in the library appear in the panel, and you cannot save changes to any assets you have currently open

    20 votes

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    16 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

    19 votes

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    5 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. "Place copy" of RGB CC library item in CMYK doc changes document color setting to RGB

    Illustrator 21.1.0
    1. Created text or other items in an RGB AI doc.
    2. Add to CC library via drag and drop.

    3. Open CMYK AI doc
    4. Right click the RGB item and select "Place Copy" (looks like that's cut off on the GIF — probably recorded with too few frames).

    Expected result: RGB items converted to CMYK

    Actual result: CMYK doc converted to RGB

    15 votes

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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Can't input search or rename Japanese in the Creative Cloud Library panel

    • Windows 10 20H2
    • Illustrator 25.1

    Can't input Japanese in the Creative Cloud Library panel.

    • Input Japanese in the search box
    • Rename the registered library in Japanese

    Checking with 3 PC.

    Original message (written by Japanese) :

    Creative Cloud ライブラリのパネルで、日本語入力ができません。

    • 検索ボックスで日本語入力ができない
    • 登録済みのライブラリに対して日本語でのリネームができない

    3台のPCで確認をしています。

    13 votes

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    4 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  6. CC Library complains about Legacy format in AI 2020

    In AI 24.0.1, drag an object to a library and this message appears:
    "Saving to a legacy format may cause some changes to your text layout and disable some editing features when the document is read back in. Do you want to continue?"
    See also:
    https://community.adobe.com/t5/illustrator/problem-saving-vector-graphic-to-library/m-p/10766805#M156166

    13 votes

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    14 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reaching out.

    Kindly try out the following steps as the resolution for this issue -
    1. Close Illustrator in-case it is already open
    2. Go to the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\locale\x64\New Document Profiles for mac ~User/Library/Appliction Support/Adobe/Adobe Illustrator 24/locale/New Document Profiles
    3. Take backup of this somewhere
    4. Delete the original folder
    5. Re-launch Illustrator

    Thanks
    Ankit Goyal

  7. Libraries Panel broken

    Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.

    9 votes

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    5 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  8. library colors covert process colors to spot when bringing them into a new document

    OS/AI versions: 2013 Mac Pro w Mojave. Illustrator CC 23.0.4

    Creating process colors in Illustrator, adding them to a library, then using them in another document converts the colors to spot.

    To reproduce this bug:
    Open a new document in illustrator.
    Define a process color and save it to a Library.
    Open a new document.
    Create a box.
    Fill the box with the Library color.

    Expected: The box should be filled with a process color.
    Result: The box is filled with a spot color.

    7 votes

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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  9. Creative Cloud says I am Signed In, but Ai Library shows that I'm NOT. Unable to access libraries.

    Creative Cloud shows that i am Signed In, but Ai Library states that I am NOT. 'to use creative cloud libraries please sign in to creative cloud to use creative cloud". Unable to access libraries.

    7 votes

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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We will need someone to look into your machine to figure out what is going on here.

  10. Editing Library-Item Name prompts "Move Object" pop up.

    After the most recent update to Adobe Illustrator (v. 23.0) on Windows 64-bit system. Every time I name/rename an object added to my Library panel, on hitting 'Enter/Return' to save the change and leave the edit state, the 'Move Object' pop-up appears (and I have to close it to return to what I was doing.

    As I've been adding a series of icons to my Adobe CC Library, this is a very tedious process to close this pop-up every. single. time.

    Please fix. Thank you :)

    5 votes

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    7 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  11. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

    5 votes

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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Anish Kumar responded

    Hi Valerii,

    Thanks for the confirmation. Since we are able to reproduce the issue, so we will review it and prioritize accordingly.

    Thanks
    Anish

  12. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

    Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

    https://www.youtube.com/watch?v=vhPEVZpS0k4

    Fix is to open Library window wider, or right-click.

    5 votes

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    4 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. Place Options in CC Libraries

    I'm having an issue with Illustrator 2018 (22.0.1) in regards to place a copy of a CC Library item in a document. This release has ruined my workflow!

    I use the Paste Remembers Layers option in the Layers panel options a lot. In all other Illustrator CC releases, If Paste Remembers Layers was checked on, the pasted CC Library item would adhere to the Paste Remembers Layers option. Furthermore, while it's nice sometimes to have a loaded cursor of multiple library items, it can be cumbersome more often than not.

    I don't know if these are bugs or intentional changes,…

    4 votes

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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  14. I am signed into the adobe account, but Illustrator keeps saying I am signed out and cant access library.

    I have signed out and in a dozen times, rebooted and Illustrator will not recognized I am signed into my cloud account, so now I cannot access my libraries.

    3 votes

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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  15. Text entry error when naming Adobe CC library items

    First of all, great to see CC libraries getting some love with the addition of groups. I'd love to see further refinements, as I use CC libraries for all projects.

    One issue I'm having with V23.01 on a Mac (Mojave V10.14.3) is with naming CC library items I've just dragged into the Libraries panel. The behavior I'd expect to see would be for the new item's name field to get keyboard focus, allowing me to immediately type in the name of the item I'd just added.

    Currently, the item gets a default name (e.g. "Artwork 1," "Artwork 2," etc.). If…

    3 votes

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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator Library Place Copy a Vector Broken

    Illustrator 23.0.0.1 (64 bit) - Windows.

    I have created some custom icons. Saved them as SVG.
    Opened up these SVGs and then added to a Library.
    On click place copy on a new art board. The vector is totally corrupt. (see attachment.)
    The icons are correctly designed and all lines expanded.
    If I place link they appear fine. (obviously I then cannot edit)
    If I click edit they appear fine. (Using edit to open then cut and paste at the moment)

    3 votes

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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  17. Pixels out of alignment when copied from library

    I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

    The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

    Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or…

    3 votes

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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  18. 3 votes

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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  19. Flickering Cursor

    The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.

    3 votes

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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  20. Adoben CC Libraries has been glitching.

    The toolbar with all the swatches and assets I have saved will suddenly shrink as if I hit cmd +/-. This mainly happens in illustrator but has happened in indesign and photoshop as well. Then I wont be able to click into or out of the libraries tab or accurately select what I want in the library as well.

    2 votes

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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
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