Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
160 results found
-
Fonts missing and say I need to re log in
When I open a past project from creative cloud folder It directs me to find a missing font. But the font finder doesn't sync to my library. Now Im stuck with a missing font on a logo project that just messed my whole design up. Plus when I export the project as a export safe for web... png 24 the file export look pixellated and not a vector file.
2 votes -
Libraries stuck in "Add Multiple Assets"
macOS Mojave 10.14.3
This happens to me daily. My entire CC library will grey out and is stuck with the "add multiple assets" icon. I can kind of see what's underneath, but in order to get rid of this, I have to completely quit illustrator and reopen.
2 votes -
Illustrator graphics from the Library are distorting when I "Option Click and Drag"
First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this…
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Cloud Library is not working.
Library is keep loading and not getting synced.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Grouped objects from cloud libraries have ungroup issue
Hello
I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
Can you fix please?2 votes -
Linked assets in CC Libraries render "file not readable"
Having assets linked in CC Libraries renders the master AI file unreadable on another machine, despite being signed in on the same account. If I open the file on the original computer and collect it to a local folder, the file opens. This defeats the purpose of the Library.
2 votes -
Creative Cloud is not syncing
Creative Cloud files are constantly syncing in Illustrator. They don't show up online either. However, if I try to stop syncing through the app preferences it just displays error screens. I am on a Mac using High Sierra. log attached.
2 votes -
Symbols and CC Libraries
So there is a bug with symbols being used in CC Libraries that I came across. If you place a symbol on something and apply a type of appearance effect, like a warp, you are unable to place or open up that file again in the CC Library. You will get an error that says "Can't open the illustration".
2 votes -
Add colour theme to swatches from CC Library is not working, it only gives a pink swatch
Add colour theme to swatches from CC Library is not working, it only gives a pink swatch
1 vote -
CC Libraries don't retain Lab values of swatches
If you create a color with Lab values in Illustrator or InDesign and add it to a CC Library, it will convert to CMYK in a new .indd doc and RGB in a new .ai file. We work in Lab 99.9% of the time, so this is super frustrating. We have a database of custom color mixes/names. It would save us a ton of time if we could use CC Libraries for this.
The crazy thing is... if you make a rectangle with a fill of a custom spot color with lab values and save it as a Graphic, it…
1 vote -
Trying to Open Library tab, says page failed to load
When navigating to the CC library panel, says "page failed to load"
1 vote -
I'm using illustrator, why save files are shows in the last in cc?
can you make pin option for file, and its more easy to access it
1 vote -
Can't add new items to my CC Libraries when working from home
Here is my issue, I have two Mac computers both running the latest version of the Ventura operating system (13.6.7 at the time of this post), one of them is at the office and the other one is at home for work I do when away from the office.
I have a teams account with Adobe provided by my employer. I log into CC using the same ID on both machines. On my computer at the office, I can add new items to any of my Adobe Libraries in any of the apps. However, on my home computer I can't…
1 vote -
Alt-drag from a CC library to an artboard to create a linked object doesn't work reliably
Really there should have been an option to keep the previous behaviour when you changed dragging from a CC library to create a linked rather than embedded object. However in the absence of this the workaround to get embedded objects must be reliable and it's not in Illustrator 28.5 64-bit Windows 11 Pro. This makes using CC libraries to store & share assets virtually unusable in the current versions when your workflows involve a lot of this.
https://helpx.adobe.com/uk/illustrator/using/creative-cloud-libraries-sync-share-assets.html#linked
— sometimes following the above actions correctly creates an embedded object.
— sometimes following the identical steps still creates a linked object.…1 vote -
libraries changes my units from inches to pixel
Everytime I put an asset into the library and then open that asset the units are in points instead of the original inches it was created in.
1 vote -
No se puede sincronisar
El error se da solo en illustrator las demas apps de creative funcionan correctamente
1 vote -
ファイルを保存する際にCreative Cloudにアクセス出来ない
macOS Sonoma 14.3.1
illustrator 28.2
1 別名で保存を実行
2 表示されたダイアログから「Creative Cloudへ保存」を選択
3保存場所を選択して「保存」ボタンをクリックするとエラーとなる1 vote -
Older name is used in Share for Review
When sending for review, I have shared it with my alternate email, and it keeps pulling up my former name- this was changed on my account setting in google admin, as well as my contacts list. How can I find out where it is finding and autopoulating my old name?
1 vote -
Get the color wheel cloud to work properly
I teach 5th grade and we made color using the Adobe Color wheel. Then when we went into our libraries in Illustrator those palettes showed up for only about 1/2 the kids. No idea why. When I did it I also did not get the colors I saved to show up in my Illustrator color library. Even weirder when I open Illustrator on a Windows device (instead of Mac) the color DO show up.
1 vote -
Can't open file / The account you signed in with doesn't have access to this file
"Contact the owner for more info"... But I am on the owner of the file!
People with whom I shared for Edit can also not access.
I created this file and saved it on the Cloud about 1 year ago. It contains all interfaces for a client's project! It's a huge issue if we cannot recover it!Can someone help!
Much appreciated :-)Regards,
Vh.
1 vote
- Don't see your idea?