Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

786 results found

  1. Arrange Error

    The program doesn't allow certain layers and artwork to be arranged to the front... have to start over on specific things because of whatever the bug is that doesn't allow "arrange" to work properly.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Crashing repeatedly 26.4.1

    Since the update to Illustrator v 26.4.1 there have been repeated crashes.
    Crashes creating new document from template
    Crashing when copying and pasting objects into Illustrator and crashing when working in the document. Only using basic shapes, although some shapes do have legacy 3D effects on them.
    Windows 10 Enterprise Intel (R), Xeon(R) E-2276M CPU 2.80GHz 2.81 GHz RAM: 42.0 GB 64-bit OS, x64-based processor

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Non HTTPS default link in SVG export

    When Exporting SVG's from illustrator the SVG code output still links to the old http:// version of the w3.org website

    Ideally the output would be as follows <?xml version="1.0" encoding="UTF-8"?><svg id="Layer_1" xmlns="https://www.w3.org/2000/svg"

    As it currently exports http://www.w3.org/2000/svg
    Google picks up non https links in your website code

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Previous illustrator version open with wrong size

    This is a BUG, not an idea…

    Details of your operating system: MacOS Catalina

    The version of Adobe Illustrator (desktop): 26.3.1

    The steps you were taking when you experienced the issues:
    I created a file with 100% size to send to a printer. I have the most recent version but they have a previous version. When they open the file, object size is 10x smaller. What can be causing these and how can it be solved?

    I'm sending screenshots

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Can't do changes to the containing folder - gude

    A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

    52 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    26 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  6. File > Place doesn’t work

    The shortcut key to place something on artboard i.e Shift+Ctrl+P is not working

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. impossibile salvare l'illustrazione non disponete di sufficienti privilegi d'accesso ID: -5000

    Non lascia salvare i template e ogni volta devo rifarlo da capo. MacBook pro 2021 M1 Monterey with Adobe Illustrator v2021

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. BUG: Undo function now resets after ctrl. c

    Before the recent update, I could press undo to go back to a previous item, copy it (without moving or altering it in any way), and REDO all the actions over and paste that copied item but now when i just press copy, it resets so I can't redo!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. pngデータ配置するとイラレデータ開くたびに画像が全てグレーになる

    配置を埋込にしても、CCライブラリからのリンクにしても、一度イラレを閉じて再度開くと再び画像が全てグレーに。

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    123様

    投稿をありがとうございました。上記にもございますように、開発に取り掛かっております。他にも同様の事象が見つかっております。


    以下に、英語ですが開発より記事の投稿がございますので、ご参照ください。

    https://community.adobe.com/t5/illustrator-discussions/issue-with-illustrator-about-the-color-image/m-p/12981944#M323943

    <日本語訳>

    ご迷惑をおかけして申し訳ございません。弊社では、この問題を再現することができます。すでに製品チームにバグを記録しており、現在調査中です。


    この問題は、リンクされた画像を含むAiファイルで発生しています。保存時に「リンク先のファイルを含める」を選択し、再度開くと、Aiファイルの画像が反転したり、黄色く見えたりします。


    これを回避するために、以下の手順をお試しください。

    ●ドキュメントに画像を埋め込む

    ●「リンク先のファイルを含む」のチェックを外す

    ●旧バージョンのIllustratorにダウングレードする


    こちらをお試しいただき、うまく機能したかどうか、またお知らせをいただけますと幸いです。

    どうもありがとうございます。

    Anshul Saini

  10. PDFファイルをIllustratorに配置する際にアプリケーションがクラッシュします。

    1
    Illustrator
    v26.3.1

    PC
    Windows 10 Pro

    2
    指定のPDFファイルを配置する、もしくは
    ファイルをドラッグ&ドロップ

    3
    PDFファイルの配置ができる

    4
    PDFファイルを配置もしくはドラッグ&ドロップ
    した時点で動作が停止し、Illustratorがクラッシュします。
    直接Illustratorから添付しているPDFファイルを開く場合は問題になりません。

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Ten_A さま

    Illustratorデスクトップ版UserVoiceへのご協力をありがとうございます。

    詳細な解析とサポートを頂きまして誠にありがとうございます!

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  11. Show grid shortcut not working on macOS Monterey

    The show grid keyboard shortcut cmd + ' is not working on my illustrator. I have to go through the menu to toggle it on and off.
    It starts working when I restart my computer but then starts bugging out again.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. 복사

    창을 처음 실행했을시에는 Ctrl + C , Ctrl + V, Ctrl +Shift + V 단축키가 잘 작동하다가 작업을 하다보면 Ctrl + C , Ctrl + V, Ctrl +Shift + V 단축키가 작동이 하질 않음. 하지만 다른 단축키들은 작동이 잘됨.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Plugin issues detected

    Some (not all) plugins do not work in Illustrator version 26.3.1. But they work fine in 26.2.1, also they work in all previous versions 26... and 25...
    I tried to fix it, followed the advice "Repair Visual C++ DLL (Windows)", but it did not help https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html?trackingid=TG8SLGS2&mv=in-product&mv2=ai

    Windows 10 Pro 21H2

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Find/Replace issue

    The Find/Replace function is not replacing the string I am requesting. Maybe one or two items of many will change.

    We work with hundreds of serial numbers at a time, and the working function is
    essential to timely delivery of our services. We depend on this to change several serial prefixes at a time. Now I have to individually change each single serial number manually instead of just Finding/Replacing the prefix.
    What is going on with this product? I've never had so many glitches to deal with until this product (latest version) went to Cloud. Please, please let us go…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Cmd + Tab app switching forcibly keeps Illustrator in focus

    When Illustrator (at full-screen mode) is in focus, and when executing the quick-app-switching Mac shortcut (cmd+tab) to the previous app, Illustrator always remains in focus. Even though the OS thinks the new app has focus — it will, for instance, invisibly receive keyboard inputs — Illustrator's UI nevertheless retains complete hold over the display, save for the OS toolbar. Chrome, Finder, even something as simple as Calculator; none of them show up. I've had to downgrade to Illustrator v.25 just to get work done.

    Illustrator v.26.2.1
    macOS 10.15.7
    3.2 GHz 6-core Intel Core i7 Mac Mini (2018)
    64 GB RAM…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. グラデーションをかけたオブジェクトのSVGファイルのアセット書き出し

    グラデーションをかけたオブジェクトをアセット書き出しでsvgファイルに出力し、出力したsvgファイルを開くとグラデーションが消え黒いオブジェクトになる。

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Illustrator not working correctly on large displays

    I am encountering numerous problems with Illustrator that I have not had before. I noticed that they all seem to revolve around things like selecting endpoints or handles for curves. Transforming elements seem to no longer align with the pointer when expanding. All of these are hard to pinpoint and I see numerous other people complaining about the same series of problems that I am having. I believe that it all has to do with Scaling on Large Screens.

    For example, I use 175% scaling on my LG 39" curved monitor. Trying to use the transform features after selecting an…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. While shift-dragging objects green plus appears and picture clipping file is created.

    This issue is intermittent, but when shift-dragging an object in order to maintain vertical or horizontal position during movement, a green plus will appear next to the cursor and upon release, the object will snap back to its original position and refuse to be moved until you use the Cmd+Shft+B shortcut, which seems to clear it temporarily. However, if after that green plus appears you drag your cursor off-window to the desktop, a macOS picture clipping file is created. I have been unable to locate any settings for adjusting the behavior of mac's legacy clipping feature, so I'm hoping this…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Illustrator won't let me save

    Whether I open an existing ai file or start a new, when I got to save the document, it opens up the save menu however then it doesn't allow me to click on any section, not even the side menu to desktop, and you can see the save button is greyed out? Please can you provide a solution?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Old illustrator files opening distorted and flattened on 1 layer

    Lots of crazy things happening since updating Illustrator to 2022 from the 2020 version. Text on ellipse paths are uneditable, text on ellipse paths are misaligned, and layers are flattened.

    No issues with files that don't have ellipse paths so not sure if this is a text on path issue or a ellipse issue.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other...  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base