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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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786 results found

  1. 1 vote

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  2. ***** / skew / tilt angle disappear

    when I transform an object the rotation angle remains visible in the transformation panel while that the inclination angle disappears ... why? it's very frustrating ...
    In InDesign this is possible and correct .... not in illustrator.

    It is not possible to reset or reproduce the angle of inclination on another object.

    1 vote

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  3. Duel Screen Issue

    Both Ps and Ai malfunction when using a second monitor. Problem: when either application is open and I shuts off, unplugs 2nd monitor or closed laptop with 2nd monitor still plugged in, the next time I am in either app the files I have open are frozen. Or when I open a new file there is no art board shown. The only resolve is to restart the program.

    1 vote

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  4. selection bug

    As the title describes, this is a bug with the selection tool. I've had this bug several times today, everytime it does I have to restart Illustrator which is madness.

    feel free to check the files that I've provided, and please FIX THE BUGS BEFORE ADDING MORE FEATURE TO ILLUSTRATOR. the features are useless unless Illustrator improve the reliability to the users.

    1 vote

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  5. This error appears during the update.

    Please help!
    This error appears during the update.

    Exit Code: 126
    -------------------------------------- Summary --------------------------------------
    - 3 fatal error(s), 0 error(s), 2 warnings(s)

    FATAL: Fatal Error '126' occurred while download
    FATAL: Fatal Error '126' occurred while download
    FATAL: Error occurred in download of package (Name: CCX-Process-mul Version: 3.4.0.90). Error code: '126'
    WARN: Failed to load xml
    C:\Users\VELYAK~1\AppData\Local\Temp\ETRAC0B.tmp\validation.xml. system error:0
    WARN: Failed to load xml C:\Users\VELYAK~1\AppData\Local\Temp\ETRCBC9.tmp\validation.xml. system error:0

    1 vote

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  6. Objects sliding when switching between outline and preview

    Most of the times I'm working with quite simple graphics (preparing already existing logos and graphics for printing).

    Sometimes when switching from preview to outline view, and back, I notice that some objects aren't where they are supposed to be. In outline view they are at their supposed position, but in preview they are somewhere else. It isn't a big problem when I notice it happening - the problem is when I don't and print it like that. When I notice it, moving the object, pressing unite, or several other actions will make the object pop back to their right…

    1 vote

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  7. Windows Registory is missing

    Although it is from the previous version, the registry value to be written is incorrect in the Windows version installer.
    This is an example of 2020 (24.0).

    Path name is wrong.

    [HKEYCLASSESROOT\CLSID{38AE003B-0E4B-4EB8-8D21-DB5ECCBD5624}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4A99261F-223B-4980-B746-9960895D74BB}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4EDAE507-552C-4A3D-81ED-853FBF459F6F}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020\\Adobe Illustrator 2020\\Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{4F9C4A42-947D-40B0-BB12-266B735321BE}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{93A24F08-D70A-42B1-8B1F-5A7FEC495C64}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{98C0ECCB-F1BC-4CEF-9A51-B9F06E40C52E}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C7D18CB4-B414-48DC-A59A-CD89C4476007}\LocalServer32]
    @="C:\\Program Files\\Adobe\\Adobe Illustrator 2020Support Files\\Contents\\Windows\\Illustrator.exe /Automation"

    [HKEYCLASSESROOT\CLSID{C97944EF-40B3-4D40-A3E6-F8F11AC5A3D9}\LocalServer32]
    @="C:\\Program…

    1 vote

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  8. Randomly Freezes Ai 24.0.1 - Windows 10 Pro

    I'm using Illustrator 24.0.1 - Randomly freezes, have to shut down using Task Manager. Also sometimes clicking on a shortcut, say to my symbols library, for example, doesn't open illustrator, struggles on some previews. The freezing issue was on the prev release too.

    1 vote

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  9. CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook)

    CATALINA NIGHTMARE - Illustrator update NOT finishing on my iMac (only on my MacBook) and all the other problems of everyone - not able to save, not able to copy something in InDesign - luckily the libraries work, so that kind of works as opt C opt V... but, omg.... Catalina want let me update the newest versions! (came out today i think..) so how can i fix these bugs!!

    1 vote

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  10. Opening WMF through Windows Command Line creates distortion

    When opening a WMF in the latest 2020 AI via the Windows command line, e.g.

    "C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf

    It opens the WMF, but it is distorted as in the attached wmf_distorted.png.

    However, if you open a blank document and import it with File->Place, it renders it correctly

    I appreciate any and all help.

    1 vote

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    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1)Kindly provide the test file which you are trying to open in illustrator using command line.

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  11. The operation cannot complete because of an unknown error. [CANF] when copying objects

    I have a random bug on Illustrator 24.0 (Windows 10). The operation cannot complete because of an unknown error. [CANT] error message repeats when I trying to copy and paste objects, especially outside Illustrator. Paste command is unabled and I got this message. I try to delete preferences and restert the computer, at first nothing happened, after one more restart it works. I dont really know what the **** is this

    1 vote

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  12. Problem recording on the server

    On some files with the 2020 version of Illustrator only I have this error message:
    "The specified network location is not available."
    iMac 27 'of 2015 in macOS 10.13.6
    Mac mini server late 2014 macOS 10.12.6

    1 vote

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    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
    2) kindly provide Illustrator Version you are using?
    3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.
    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  13. Visual bug

    A small visual bug that seemed to pop up in Illustrator 2020 after using the brush tool. There will be a circle that will appear on the artboard at random places depending on where you are zooming or panning around with the spacebar. You can quickly get rid of it by hitting "Ctrl"

    Microsoft Surface Laptop 2
    UHD Graphics 620

    1 vote

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  14. Extra Drop down Item

    Win10 Pro 64-bit | AI 2020cc

    Just pointing out the extra "Object" item on the Select drop-down (see attached). It does nothing and does not seem to be causing an issue.

    Also, I've noticed that when saving a file, it takes much longer than the previous version.

    Thanks
    BGunn

    1 vote

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  15. BUG: Can't open one EPS file, but can another in Illustrator

    I have downloaded an EPS file from my email to do some edits on from another design team and it comes up with the error message,

    "The file 'Worldmark.eps' is an unknown format and cannot be opened."

    However, I can open other EPS files from my email as well as from my external drive and hard drive.

    1 vote

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  16. Some objects cannot be copy & paste. I need to do an Alt+ slide.

    Sometimes some objects connot be copied and then paste and sometimes they can but it changes of objects. It's really annoying.

    1 vote

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  17. Japanese fonts not syncing.

    Japanese fonts don't sync to Illustrator. But they do work fine in other applications like Photoshop.

    1 vote

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  18. Zooming

    When in the preset zoom menu, some of the options have commas where they should have decimals. When I click on the 66,67% zoom option it actually zooms in 6667% when it should zoom in 66.67%. Also, in the title of the document, it shows the zoom percentage with a comma instead of a decimal point.

    1 vote

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  19. 1 vote

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    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
    2) Is this file specific or happens with any object in a newly created file also?
    3) Kindly share your preferences folder with us in a zip File
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  20. Object Selection by Path Only broken with symbols

    In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.

    Create or open a document.

    Drag a symbol out of the Symbol panel. Choose one with a large filled area.

    Zoom in on the symbol.

    With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.

    It doesn't matter whether you're viewing in Outline or Preview.

    The symbol becomes selected.

    It should not become selected due to the prefs option noted above.
    It worked correctly in v22 & CS6 etc. It's been close to a year with…

    1 vote

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