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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Mi panel de propiedades esta TODO en ingles-

    Es muy molesto, todo esta en español excepto esto y son palabras muy tecnicas las cuales no conozco. Dependo de estar parando mi trabajo y traducir cada maldita palabra. Esto no pasaba cuando utilizaba Adobe ilustrator 2020.
    Este 2021 esta lleno de fallas, pero este es el mas molesto. ARREGLENLO.

    3 votes

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  2. CC 2021 freezing on or right after start after working just fine for 3 weeks

    Hello,
    I worked for 3 weeks just fine with PS, AI and InDesign (all CC 2021) and then one evening the applications won't open again. They are freezing when starting up or crashing right after the start. I have changed nothing on my system, have installed no new software or anything I could imagine causing this behavior. Looking for help I browsed the internet and found that for many people only reinstalling the CC2020 applications helped. So I did that because I had work to finish. I think Adobe is not doing enough to help those many designers who report…

    3 votes

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  3. AIX file opens as blank white square

    Working in Windows 10 Pro and Adobe Illustrator 24.3

    Hi, I've recently run into the issue of not being able to open AIX files in illustrator despite having logged in to ArcGIS Online. Now, when I open an AIX file I'm just given a blank white square without any of my layers. I haven't had this issue before, so I'm wondering what is causing it. Any help would be appreciated. File I'm trying to open is attached as well as a screen grab of what I'm seeing when I try to open it.
    Thanks!!

    3 votes

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  4. units won't convert for ruler

    I converted the units in my preferences to inches however the ruler kept displaying cm regardless.

    3 votes

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  5. Gradient fix in Live Paint

    Is adobe working on this problem? It's been over 2 years. I'm still using AI 2018 because of the NON gradient tool in Live paint. I have not been able to take advantage of "new " features of past years that I am paying for every year.

    3 votes

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  6. Decimal points added to values - Precision issues

    I am operating on Windows 10 and just updated to Ilustrator 24.3.

    I am having all kinds of massive issues with precision when working in files created between Illustrator 24.1 and the most recent update at 24.3. When I create text and set the point size, I'll come back later to find that it is "48.002 pts" and that the horizontal scale is at "99.9987%" and it is no longer aligned at x: 1 in., y: 1 in., but has moved to "x: 1.005 in" and "y: .9998 in." This happens will all kinds of objects, not just text. The…

    3 votes

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  7. Select > Object > All Text Objects incorrectly selects hidden/locked grouped text

    Windows 10
    Illustrator 24.2.3 (64-bit)

    Select > Object > All Text Objects incorrectly selects hidden/locked grouped text.

    This causes two issues:
    1. hidden/locked groups of text shouldn't be selected at all by this command. (It won't actually select a hidden group of text if the TextFrame(s) inside the group are also explicitly hidden individually).
    2. In a case where everything is unhidden/unlocked, this command selects the GROUP of TextFrames, not the TextFrames directly. This command will actually correctly select TextFrames in a group directly if there is another type of object sharing the group, like a pathItem, for some strange…

    3 votes

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  8. Scaling Issue in large canvas Illustrator 24.2.1

    When designing in the large canvas mode (anything larger than 227.5416 inches) the scaling does not work properly in the transform panel. For instance, if I start a document off making the canvas 240" x 240" and I draw a rectangle that is 12" x 12" and open the transform panel and enter 200% in the width or height field, it does not scale it up to 200%. It scales it down. However, if I am in the normal canvas mode (227" x 227") the scaling works correctly. This is an issue in Illustrator 24.2.1 using macbook pro with macOS…

    3 votes

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  9. Keyboard increment setting bug

    Illustrator 24.2.1
    Mac OS 14.6 iMac Late 2015 27"

    Same problem exists as of 24.2.1: the default for Keyboard Increment does not stick properly when units are set to Picas. My existing default of 0p1 (1 point) has changed to 0p0.9996 (0.9996 point), and any attempt to change it to 0p1 while in Picas does not stick. However, if units are Points, it stays correctly at 1pt, but change the units to Picas, the value changes to 0p0.9996.

    UPDATE: this happens in other places than the Prefernce for Keyboard Increment, and also happens whether the units are Picas or Points.…

    3 votes

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  10. Survey Request

    The annoying prompt to take the survey cannot be turned off. Even on completing it I am still prompted to take it - when you do its recognized you've already taken this. This survey prompt should be disabled at least when it's been taken once.

    3 votes

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  11. Illustrator Window Disappears When Changing Screen Focus

    When I switch focus from my center screen where illustrator 2020 is, on my mac mini running Catalina 10.15.3 on three LG monitors, to the screen to my left, Illustrator vanishes.

    It's not minimized, it's just gone, I have to click on the icon in the taskbar to pull it back up. It looks like it's there in Mission Control, but if I click on it, it just goes back to being invisible/unclickable.

    This is a pain when I'm cross referencing. If I click the icon to get it back, it'll stay there if I don't click into it, and…

    3 votes

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  12. AppleScript "export as svg" with options triggers error

    tell application "Adobe Illustrator"
    try
    tell current document
    export to outFile as SVG with options {class:SVG export options, coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell
    on error errMsg number errNum
    log errNum & space & errMsg
    tell current document
    export to outFile as SVG with options {coordinate precision:5, font type:outline font, minify svg:true, raster image location:link, responsive svg:true}
    end tell

    end try
    

    end tell

    Including class:SVG export options triggers an error at runtime even though the code compiles. Excluding it in the list of options exports a file but applies none of the…

    3 votes

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  13. SEARCH BAR-Cannot Type in that Field

    After saving a file in Illustrator. I go to File>Open>folder my files are in. NEXT, I use the upper right search bar to find the file I need. It will not allow me to type in that search bar. I have to close out of Illustrator, then reopen and start all over again to be able to type in the search bar.

    Windows 10. PC. Vers. 24.0.1

    3 votes

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  14. Drag and Drop image from Illustrator HTML5 extension to server/Desktop is not working on MAC OSX

    Adobe Illustrator CC 23.0.3, Mac OS 10.14.6(Mojave)

    Step To Reproduce issue:

    1) create one HTML5 extension.

    2) Display images on extension(you can display images from you local disk with html tag <img>)

    3) try to drag & drop image from extension to Browser/desktop(on browser you can use google image search dropbox).

    Expected Result : Image should be dropped at google image search/desktop(In html cep cookbook clearly mentioned that drag & drop between extension and browser/desktop supported).

    Current Result : Image is not getting dropped.

    Note: same use case is working fine on windows os

    Attached video:

    3 votes

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  15. CC 2020 AI and InDesign Crashing and Freezing

    Having major issues with both Illustrator and InDesign 2020.

    For Illustrator, if I double click an AI file in a finder window it crashes 100% of the time on launch, which in turn deletes all recent docs from AI's start up menu. Things are a bit more stable when launching the app and then opening a file, but still seems to easily crash when doing a simple task such as electing the font dropdown menu (not even selecting a font).

    InDesign is more troublesome. The program will frequently freeze even after opening a document that has a link that has…

    3 votes

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  16. Variable printing - ignoring a blank cell in the data library

    Variable printing – an amazing utility within Illustrator which is probably often underutilized!

    Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!

    Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!

    Let's get behind this – Help me vote this to the top!

    3 votes

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  17. Variable Data - ignore a blank object

    Variable printing – an amazing utility within Illustrator which is probably often underutilized!

    Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!

    Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!

    Let's get behind this – Help me vote this to the top!

    3 votes

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  18. Illustrator crashes when using Image Trace

    Illustrator has been continually crashing when I use the Image Trace tool. I have been using it on the "Sketched Art" setting with an image file that is 20in x 13in @ 300dpi. Also, I have noticed that when I start to manipulate the advanced options, this is when it crashes most often.

    I am using Illustrator CC on Mojave OS.

    3 votes

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  19. Place Tiff with layer comps doesn't retain selected comps on save and reopen

    Placing layered Tiffs with Layer Comps into Illustrator doesn't maintain the reference to those layer comps when reopening the file.

    Steps:
    1. Make PSD with layer comps and save as layered Tiff.
    2. Place layered Tiff into Illustrator with "Show Layer Options" selected.
    3. From "Tiff options" dialogue select "Layer Comps <dropdown select layer comp A>"
    4. Also, select "When updating link: <dropdown select 'Keep layer visibility overrides'>"
    4. Repeat steps 2, 3 and 4 selecting a different layer comp
    5. Save and close file
    6. Reopen file. Layer comps on our (multiple) systems revert to all showing the "Last…

    3 votes

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  20. Illustrator Keeps Crashing

    Illustrator crashes every time I use it. I could be drawing for two minutes and it will crash out of nowhere. It often lags as well. I have the newest update and have tried uninstalling and installing it and still it continues to crash. I am using Windows 10 Pro with illustrator.

    3 votes

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