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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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786 results found

  1. .svg QR code generated with Adobe Express does not open properly

    When I generate .svg QR codes in Adobe Express, I cannot open them properly in Illustrator. An error message appears. There is a way to manually correct it, but well, it would be useful to save this hassle.

    1 vote

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  2. Don’t delete preferences after downgrade

    This issue is critical.

    When downgrading using the CC app (from “Other versions”), the entire preference folder is wiped out, for instance from 27.9 to 27.8.1.

    It means that downgrading delete without warning years of work on custom shortcuts, transparency presets, default options, workspaces, etc.

    I lost everything just because I wanted to avoid some bugs I had in 27.9.

    At the very least, there should be a warning. Ideally, there should be no deletion of preferences.

    Even if the use makes a copy of their preferences folder (for instance by copying “enGB” to “enGB (backup)”, the backup…

    3 votes

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  3. 'Crop Image' shows incorrect dimensions

    When you crop an image, the 'Crop Image' function displays the final dimensions.

    However, these dimensions are wrong.

    It seems that 'Crop Image' is showing the dimensions rounded to the whole number, without actually cropping the image to a whole number.

    Crop Image should display the correct dimensions, otherwise this function is useless.

    2 votes

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  4. Opening file doesn't show canvas until minimize/maximize app window

    The welcome screen options to launch recent files look fine. But it can take a few double clicks to actually open the file. And when it does open, it looks like it freezes (but doesn't freeze) but it shows the UI but where the canvas should be still shows the welcome screen. No matter whether I wait a few seconds or a few minutes, to see the canvas, I need to click the maximize/restore button to shrink the window. The app has to adjust the UI and canvas for the smaller window and starts showing the canvas.

    Screencast of the…

    1 vote

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  5. Cut/Copy/Paste not working

    Cut/Copy/Paste are not working properly in the most recent version of Illustrator (Windows version). I'll cut/copy something, and then it'll refuse to paste. This is not an error with my hardware, the clipboard works fine on every other program.

    16 votes

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  6. プレビューを終了できません。指定した処理を実行できませんでした。

    プレビューができない。

    ショートカットキーでグループ解除を繰り返し行っているとアートボード以外がすべて黒塗り状態になりAi操作不可能、反応なしに(Windowsキーからweb等は開けPCは正常に動く)。PC再起動でファイルは開けたがプレビューが出来ない状態(線画)CPUアウトラインになる。PC再起動とAi再インストールを繰り返し行う。
    表示操作 ショートカット操作でプレビューを行うにもプレビューを終了できません。指定した処理を実行できませんでした。と出て改善しない。

    OS: Windows11 Pro Intel 1265h RAM32G
    アプリのバージョン再インストール前: Illustrator CC 2023 ver.28

    1 vote

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  7. Can't do changes to the containing folder - gude

    A text file named "gude<current date>" is created in the destination folder. Can't do changes to the containing folder.

    52 votes

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    26 comments  ·  Other...  ·  Admin →
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    I am happy to share that we have fixed this bug in our latest release – 27.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  8. グループ解除のエラー

    データ作成中にグループ化したデザインをグループ解除を行なっても複数回行わないと解除されなくなっております。以前はデザイン全体を囲わなくてもグループ化されたデータを選択でも解除が1度でできております。1度で解錠できるように設定を見直していただきたい

    1 vote

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  9. 1 vote

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  10. Illustrator AI - high volume

    I'd like to have a better understanding of this problem - I originally posted in the community discussion but was told I would need to repost here so that's what I'm doing.

    I've been getting this error with one of my projects since this morning and since I can still use it by closing that project and opening another - I don't think the problem is really "High volume"

    • I do have a prompt that's about 3 paragraphs which could be the problem but if that's the case, Adobe really should be limiting the characters, not just saying that there…
    1 vote

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  11. 1 vote

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  12. cursor is gone

    The cursor is sometimes after a while just gone. You can't see it.

    1 vote

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  13. ガイド線が消せない。選択できない。

    いくつかのファイルで、ガイド線を引いた後、選択もできず、消すこともできない状態に陥ります。ガイド線を一括非表示にした時に限り表示を一時的に消すことができます。印刷入稿などへ回しても現物に影響はないので良しとしていますが、作業にあたりとても邪魔で困っています。
    【マザーボード】
    ASUS PRIME B660-PLUS D4

    【CPU】
    12th Gen intel(R) Core(TM) i5-12500

    【CPUクーラー】
    DeepCool AK400

    【メモリー】
    Corsair DDR4-3200(1600MHz) 16GB*4枚(64GB搭載)

    【グラフィック】
    NVIDIA GeForce RTX 3050

    【OS】
    windows10 64bit

    1 vote

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    Guides in Illustrator, unlike in InDesign, are considered to be objects and exist within layers. As per the comment by Ten_A, if your guides are contained within a locked layer, they won’t be selectable. 

    If you wish to change this behavior, you should upvote this request: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/37211029-make-guides-to-be-like-in-indesign

  14. 線ウインドウパネル上矢印選択のスクロールを操作するとフリーズ

    1. Intel Mac 2019 Adobe Illustrator28.1.0
    2. 線ツールを選択し描写、矢印にするためウインドパネルで選択、
    スクロールバーを動かすと、カラーカーソル出現しフリーズ。
    3. スクロールによる矢印選択ポップアップ内が移動することを想定

    1 vote

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  15. Taper

    I was thinking about this for a time now, what if we could have taper ability for shapes?

    To elaborate, here we have a rectangle (video) and to adjust it we got to select one anchor, bring it in, other anchor, check if they are symmetrical, and bring other anchor in

    What if there would be a taper that will simultaneously pull two desired anchors inwards or outwards?

    1 vote

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  16. Rectangle tool properties doesn't work with mouse

    Rectangle tool properties doesn't work with mouse.
    Illustrator v28 .0. Windows 11 Home Operating system version 22621.2283

    1 vote

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  17. Métodos abreviados de teclado

    No funciona ningún atajo de teclado, la opción "valores por defecto de Illustrator" está vacía.

    2 votes

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  18. Copied a guide line and Illustrator crashed

    When I copy a guide line, Illustrator crushes.
    Illustrator app uses all of RAM and CPU source.
    Using Ctrl+C or copy button caused this problem.

    Operating system: Windows 11, 10400+P400, 64GB RAM
    Illustrator version: 27.9 & 27.81

    1 vote

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  19. Share does not support opacity mask

    The new Share for review does not display correct if there is opacity mask. I had open distressed texture tutorial from the Discover Panel and was eager to test Share for review … result was a black screen since this was below the group that had an opacity mask.

    I added other element they were visible but not the elements that had opacity mask. Releasing Opacity Mask and the review works as normal.

    2 votes

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  20. Auto-recovery gets disabled

    I had auto-recovery on before Illustrator crashed however when I restarted the program I received a prompt that said auto-recovery is now disabled

    1 vote

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