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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Groups inside compound paths

    Today I'm going to bring you awareness to the way Illustrator treats groups in compounds.

    For me it sounds strange already — why would I want a group inside of a compound path?
    What would I use it for?
    Ai won’t allow me to go isolate this group to edit its components.
    Ai would not show it in the Layers tree —for some reason we can’t expand a compound path to see its children, like we can do with the groups.
    Ai won’t give scripts a way to see these groups inside of compound paths — and this leads to…

    6 votes
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  2. this document has been modified outside of illustrator

    We keep getting this message error.

    "this document has been modified outside of illustrator"

    1 vote
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  3. when dragging guides it disappears, please fix it.

    when dragging guides it disappears, please fix it.
    Adobe illustrator 2021 v. 25.0
    macOS Catalina

    3 votes
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  4. Export jpeg files become Recent Files

    In my recent files when I first launch AI along with in the File Menu. If I choose to export jpegs files from an AI file, those files now become part of the Open Recent Files. Can we remove this so only files that were actually "opened recently" apprear in this menu, instead of opened recently and exported recently.

    2 votes
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  5. Can't see anything on screen except a lot of white and black horizontal lines.

    I have no clue why but if I open or create a new project, the screen goes full screen and a lot of white and black lines that are horizontal appear and i can not see any tools, buttons, anything. The links and buttons are still there but I cant see them.

    1 vote
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  6. Shortcuts in ABNT2

    I use Illustrator in english, but my keyboard and pc language are in Portuguese ABNT2. I don't know if this is the problem, but for some reason some shortcuts are different from those listed on Illustrator's Keyboard Shortcuts window.

    For example, Hide Guides is listed as "CTRL + ;", but it only works with "CTRL + Ç".
    Another example is "Bring Foward/to Front", these commands use the "[" as one of the shortcut keys, but here is "´", while "Send Backward/to Back" normally uses "]", here only works with "[". This is really confusing.

    This only happens in Illustrator, all…

    1 vote
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  7. Object > Align commands are disabled when single object is selected

    Align commands we can assign hotkeys to, instead of using action-wrappers and F-only-keys are great.
    But if you select a single object, the Object > Align command will be disabled (but the hotkeys assigned to separate commands will work anyway).
    Please check what makes this folder disabled for a single object selected and fix it.

    2 votes
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  8. Pixel Preview is broken on different zoom levels

    In 24.4, on web-based profile, Pixel Preview mode would blur the result for a pixel-perfect image, when Zoom In or Zoom Out commands are used.
    When you disable and enable the mode back, the rasterization gets restored.
    Please see the attached image.
    Also notice how a canvas shifts when you switch modes.

    4 votes
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  9. Copy/Paste not working. Only pasting text

    I'm having an issue of pasting items not just within the same doc but also in other docs.

    I wanted to past a vector with writing in it onto another artboard, but only the text copies over and it doesn't keep the font settings, it goes to default settings. It also doesn't paste in place as requested it pastes off the artboard in a random place.

    What I wanted was to paste in place on another artboard or another doc, retaining all the information of the copied item. It worked perfectly before but I'm not sure why it's changed.

    I'm…

    2 votes
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  10. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes
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  11. Never ever change keyboard increments to 0,0028px

    I updated illustrator this morning, and without ever knowing that this could be a possibility...nudging with the arrow keys just seem to stop working. It was extremely annoying since it is kind of second nature for me to use it. So I scrolled through google, looked everywhere to know how and why this is happening. After a while, in the midst of working, I finally see that I could change the 'keyboard increment' back to my trusted 0,5 px. I am truly baffled why anyone would think it is a good idea to just change that to 0,0028? what would…

    2 votes
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  12. disappearing text while converting!

    why does the text disappear when i do convert? please help.
    it causes a lot of trouble, when it goes for a print

    1 vote
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  13. 2 votes
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  14. UNITS do not display properly when changed

    When changing UNITS in preferences from Pixels to Inches, the changes do not appear in the document set up. You have to launch the document, then go back in and reselect UNITS and change it to inches again (a second time). Note: The same PROBLEM exists in InDesign.

    Also, I DO wish you would create a way to select WHICH style a user wants as a default so that it doesn't have to be reselected with each and every new document created. My personal default is inches. But every time I start something new, it is always in pixels until…

    1 vote
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  15. Illustrator crashing when mac goes into sleep mode

    Hello,

    I'm using Illustrator 24.3 on a brand new Macbook Pro.

    Several times a day it crashes. It seems to happen most often when:
    - my computer goes into sleep mode and I reawaken it

    Quite often it happens for no reason, even when I am using another program.

    I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from the crash.

    Can anybody direct me to somebody who I can work with to try and resolve the issue?

    I have attached the latest 'problem…

    1 vote
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  16. Can not update Illustrator or InDesign in Creative Cloud

    I need confirmation if the reason I cannot update is due to the Windows 10 version 20H2 by my company OR an issue on the Adobe side. I would like to escalate this matter internally if it is on our company's side. PLEASE ADVISE.

    From the manager of the Meritor Infrastructure team:

    At current I think we will not be beginning with the testing of the next version
    until at least February. The next version will be Windows 10 version 20H2.

    Please note that Windows 10 version 20H2 is anticipated to be unsupported by
    Adobe From October 2021, even though…

    1 vote
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  17. Can't copy and paste from Graphpad prism 9.0 to AI 25.1

    I can paste smaller images but not larger ones. My colleagues who use the same programs on a mac have no issues. Keep in mind that I am pasting multiple independent images at the same time. For example, a transfer of a square will be 4 lines transferred.

    1 vote
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  18. 陰影自動轉為圖片

    效果-風格化-製作陰影,
    或 效果-模糊-高斯模糊

    存檔後再開啟檔案會自動編成擴充外觀的樣子。
    陰影會變成圖片無法修改效果

    1 vote
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  19. ズームイン

    Windowsデスクトップillustrator2021 Ver25.1
    ズームイン(control++)、ズームアウト(control+-)が出来ない。

    1 vote
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  20. Illustrator cc 2018 not opening any files

    Currently experiencing an error when trying to open working files or creating new artboard on adobe illustrator cc2018

    1 vote
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