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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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786 results found

  1. Action not showing all recorded attributes

    In the Actions panel, most of the settings for some recorded tasks such as saving, exporting, etc. does not show up in the actions panel so I cannot even tell what file type the step is saving as. Is that intentional?

    2 votes

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  2. Direct Selection Tool not showing bounding box

    Hi,
    When I'm selecting an object using the Direct Selection Tool there is no bounding box to it or any other indication that the object is selected.
    I checked the View menu, and it is set on to show the bounding box, so I assume there is a bug causing this.
    It doesn't matter what kind of object I select, or whether it's in a group or not - the result is the same: no bounding box or even anchors are shown.

    I'm using the latest release - 23.0.1 on windows 10 (updated).

    Thanks
    Ori Manor

    5 votes

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    4 comments  ·  Other...  ·  Admin →
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    It seems like the problem is not about the bounding box...

    If you don’t see anchors selected, please check if you have View > Show Edges enabled. It's easy to toggle it with Cmd/Ctrl + H, and it’s a common mishap.

    If that’s the thing for you (or not) — please comment back.


    As for the bounding box specifically (the frame with 8 scale/rotations markers) — it never shows up when using the Direct Selection tool, and never was, and should not.

    If you need to scale or rotate a partial selection of anchors, use Free Transform or Rotate or Scale tools instead.

  3. Illustrator V. 23.0 crashes repeatedly

    Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.

    I uninstalled 23.0 and went back…

    10 votes

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  4. Adobe Stock keeps crashing.

    Adobe Stock keeps crashing. I have not been able to use at all. I am testing AI and PS but when I select to search for a template it directs to me to this website, but when you click on a template it stops working and eventually crashes.

    1 vote

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  5. If I have an illustrator file open, and then open a second, I can't view the 2nd file even if it's the one selected

    I am having a consistent issue that any time I open a second file in illustrator, the view is always on the first file, even if I have the 2nd file selected. I have not found a way to resolve this so I can't copy and paste between files!

    2 votes

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  6. Crashes in Windows 10 after closing Illustrator Version 23.03

    Illustrator crashes in Windows 10 after closing Illustrator version 23.03. Please have your developers check this error. I am including a screenshot of the error everytime that Illustrator is closed.

    2 votes

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  7. Adobe Illustrator 2019

    My adobe illustrator 2019 keeps crashing every 10/15 minutes. I tried closing out of my other windows and just running that program by itself and it still crashed every 10/15 minutes. It is very frustrating when I am working on something and have to re-open up the program. Thank you in advance for the assistance.

    1 vote

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  8. Not importing from iOS

    Not importing from Adobe Draw iOS or Adobe Sketch

    App Version: 4.7.1.138161 (64-bit)
    OS Version: 12.3.1
    Device Model: iPad Pro (9.7") (iPad6,3)
    User Memory: 1652 MB
    Total Memory: 1969 MB
    Free Disk Space: 88705 MB
    Total Disk Space: 244140 MB

    1 vote

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  9. Start First Project

    The Start First Project button is not working for me.

    1 vote

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  10. Frozen shapes and text boxes

    When I am creating shapes or text boxes, the box freezes. Meaning I cannot resize or scale it, but I can drag it freely. All four corners turn blue as if I used the direct selection tool to select all four corners but I have not. This sometimes solves itself when I exit out of illustrator and open it back up. Sometimes I have to uninstall illustrator and reinstall it to solve the problem. Regardless, it happens at least once a day. And my job relies HEAVILY on illustrator to complete time sensitive projects. PLEASE help me find a solution…

    2 votes

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  11. tear-off

    Mac: 10.14.5
    Illustrator version: 23.0.4

    In the past I was able to save my workspace with toolbar tear-offs (shapes, pen, etc.). When I re-open Illustrator and select my custom workspace, my tear-off tabs are not present. I'm hoping to get the tear-offs to save with my saved wowrkspace.

    1 vote

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  12. Bizarre Blending Behavior

    When blending from one object to another, everything works great unless I want to expand the shapes, and then things get a little bizarre. i use this tool quite a bit and when expanding my blends, since CC 2019, I've never had a problem until now.

    Not sure how to fix this other than rebuild the shapes... but this time it's a simple shape. Other times, it was not. Very inconvenient. Bewildered.

    2 votes

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  13. Illustrator Start UP

    When I am opening an .ai file, it takes me to the start menu, and I can only open one .ai file at a time, when double clicking. I am running 23.0.3

    1 vote

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  14. Copy and paste doesn't always work

    Hi,

    I've been experiencing problems with Illustrator. When I copy an object with the ctrl + c button and try to paste them it randomly doesn't work.

    The problem is that I can't replicate it on command. At first I thought it had something to do with the laptop that I used, but it also happens on a freshly installed desktop.

    My version of Illustrator is 22.0.1

    I also checked the copy paste functions under the edit tab, and when I copied something it didn't show the ability to paste it. It could also only have something to do with…

    59 votes

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  15. my shift, control, option and command keys are not working

    iMac v. 10.14.5 (18F132)
    (Retina 5K, 27-inch, 2017)
    Processor 3.8 GHz Intel Core i5
    Memory 16 GB 2400 MHz DDR4
    Illustrator 23.0.4

    I don't know exactly when it started, but I cannot use my shift, control, command, or option keys. They work perfectly fine in combinations like shift+w, shift+arrows or command+c, and so on. They work from my Wacom, but not from the keyboard. It seems like I have the same issue in Photoshop.

    1 vote

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  16. Ai 23: Layer control panel, problems with names containing underline characters

    case 1:
    Adobe Illustrator Version 23.0.3 (64-Bit) Windows 10
    To reproduce:
    • Create a blank document
    • Create a new text object with the text "texttext"
    • Give the text object the name "name
    name" in the Layers control panel
    • "File->Save under" as svg, Klick Button OK
    . Klick Button "SVG code ... "
    -> result:
    <text id="name_x5F_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    -> expected result:
    <text id="name_name" transform="matrix(1 0 0 1 224 116.52)" class="st1 st2">text_text </text>

    see testAI23.ai, testAI23.svg

    case 2:
    AI19: Adobe Illustrator Version 19.1.1 (64-Bit) Windows 10 2015.1.1
    see attachments: two…

    1 vote

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  17. Placeholder text Preference 06222019

    I cannot untick/unselect Fill New Text Objects with Placeholder Text in preferences. I have the latest version 23.0.3
    Windows 10 Pro

    1 vote

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  18. Bezier Curves break on circles when compounding shapes.

    1) Windows 10, Illustrator 23.0.3(64bit)
    2) Experienced a bug while compounding a shape into a circle, this managed to break the Bezier curve. This became an issue with a plot cutter slicing from one point to another in graphics production. The issue can be seen when compounding a shape. After using the pathfinder to minus a shape, two live corner appear in the center of the selection. When pulled the live corners on the circle create angled points.

    1 vote

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  19. Using Batch... and "Override save/export commands" does not work

    Example: I have an action that prepares a logo file, then saves to ai and svg, and exports to png and jpg.

    I have it recorded as an action, and it runs great.

    If I try to use "Batch..." to run it on a folder of images I have options to "Override Action 'Save' commands" and "Override Action 'Export' commands" that will let you point the save/export commands to a new folder. This is great in theory, but does not work right.

    After running the batch, I only have 2 files. Not 4. The Save as AI then SVG steps…

    2 votes

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  20. Pattern Editing Mode Swatch Width and Height max out at 4000px

    Pattern Editing mode lets the user create swatch tiles over 4000px, but does not give you the size of the tile over 4000px. I noticed this first with rectangular pattern that was forcing my computer to crash on edit. I confirmed this behavior by opening a new file creating a 60 in by 60 in square. Pattern was created fine, but the width and height of the swatch still maxed out at 4000px. AI 2018 22.1

    2 votes

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