795 results found

1. Automatic and manual saving does not function

   Autosave and manual save does not work for Illustrator.
   I created a file, worked on it, saved intentionally several times, but after a day of work illustrator has not saved anything neither locally nor in the cloud.

   The autosave function is on.

   Does anybody know what could be the issue?

   Thanks in advance.

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2. Computer Won't Sleep after Text Edit in Illustrator

   After editing the first text box in an Illustrator document, my computer will neither blank the screen nor go to sleep until Illustrator is closed. The problem started when I installed version 28.6. I am running Windows 10.

   The POWERCFG utility in Windows indicates that the offending module is CEPHtmlEngine\CEPHtmlEngine.exe. Don't know if that's helpful. See the screen capture below.

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3. Broken CSS Style Elements in SVG Save and Export

   I have been exploring why our company users are seeing full black artboards or random black fill objects in SVG files produced in the Save As\SVG process, as well as exporting SVG using API developer tools. I know there have already been issues with non-alpha-numeric characters (what I will call “irregular characters”), but the issue we are seeing relates to periods (.) specifically.

   When files are saved/exported using Style Elements to drive the CSS, if those style names contain a period, ie: "BLACK STROKE .25pt", the Save As SVG export process allows the CSS class label to contain a period. Since each new style is identified in the code by a period, this essentially produces two class elements within one label position.

   This can be reproduced by creating an objects using a Graphic Style they have labeled with a period in the name. Then export that files using "Style elements" in the CSS options under "More options". As it seems the default is to use Style elements, this shouldn't be difficult. Here is my example, one in Illustrator 28.1 and one in 28.7:

   Sample from Illustrator 28.1 (legacy SVG export):

   <?xml version="1.0" encoding="utf-8"?>
   <!-- Generator: Adobe Illustrator 28.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
   <svg version="1.1" id="Layer_1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px"
   viewBox="0 0 612 792" style="enable-background:new 0 0 612 792;" xml:space="preserve">
   <style type="text/css">
   .BLACKx0020STROKEx0020x002E25pt{fill:none;stroke:#000000;stroke-width:0.25;stroke-miterlimit:10;}
   </style>
   <polygon class="BLACK_x0020_STROKE_x0020__x002E_25pt" points="348.42,239.57 316.16,222.54 283.85,239.46 290.08,203.52
   264.01,178.01 300.11,172.83 316.31,140.16 332.39,172.89 368.48,178.2 342.31,203.61 "/>

   </svg>

   Sample from Illustrator 28.7

   <?xml version="1.0" encoding="UTF-8"?>
   <svg xmlns="http://www.w3.org/2000/svg" version="1.1" viewBox="0 0 612 792">
   <defs>
   <style>
   .BLACKSTROKE.25pt {
   fill: none;
   stroke: #231f20;
   stroke-miterlimit: 10;
   stroke-width: .25px;
   }
   </style>
   </defs>
   <!-- Generator: Adobe Illustrator 28.7.0, SVG Export Plug-In . SVG Version: 1.2.0 Build 136) -->
   <g>
   <g id="Layer_1">
   <polygon class="BLACK_STROKE_.25pt" points="348.42 239.57 316.16 222.54 283.85 239.46 290.08 203.52 264.01 178.01 300.11 172.83 316.31 140.16 332.39 172.89 368.48 178.2 342.31 203.61 348.42 239.57"/>
   </g>
   </g>

   </svg>

   In Illustrator 28.1 the SVG save as/export replaces the period in “.25” with “x002E” but in the 28.7 version the period isn’t replaced, the same as with most other irregular characters. The problem is that despite the CSS and the polygon class looking identical, they are not. The polygon is looking for a style with the class label "BLACKSTROKE.25", but as a period (.) identifies a new style label in the CSS, so the CSS list two different styles named "BLACKSTROKE" and "25pt", within one style position.

   This can also be observed by saving the code above as an SVG, view it, then delete the two periods in both instances of “.25pt” and view it again.

   I have been exploring why our company users are seeing full black artboards or random black fill objects in SVG files produced in the Save As\SVG process, as well as exporting SVG using API developer tools. I know there have already been issues with non-alpha-numeric characters (what I will call “irregular characters”), but the issue we are seeing relates to periods (.) specifically.

   When files are saved/exported using Style Elements to drive the CSS, if those style names contain a period, ie: "BLACK STROKE .25pt", the Save As SVG export process allows the CSS class label to contain a period.… more

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4. 鼠标按住路径illustrator无响应，松开鼠标就好了

   鼠标按住路径（任何路径）illustrator无响应，松开鼠标就好了。
   如视频：

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5. When does Adobe plan to update Illustrator to new Windows 11 (24H2)?

   I can't install Illustrator on my new Windows 11 (24H2) computer.

   I understand that this 2024 operating system is not yet compatible with Illustrator. When does Adobe plan to update?

   Currently compatible Windows operating systems 11 v23H2, v22H2 and v21H2, Windows 10 v22H2 and v21H2

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6. 3D RGB vector object pasted via clipboard in Photoshop becomes CMYK when editing its content

   Hello! I encountered this error: a vector RGB object with 3D effect, pasted as a smart object from Illustrator to Photoshop via clipboard, opens as CMYK when its contents are edited. Screen recording attached.
   Windows 11 23H2
   Illustrator 28.5
   Photoshop 25.7

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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team is going to address the issue.

7. Significant Performace Issues after Updating to V29.1

   I'm having significant issues using Illustrator 25 v29.1 and it's very frustrating as I'm using the program for work related activities. Any time I try to alt+drag and artboard to copy it, I get the spinning wheel of death on my Macbook Pro. Even if I try to Command+C and Command+V paste the artboard, I have the same issue. And when I look at how much memory is being used, it's not alot so I don't undertand what is happening. I've reset preferences, restarted the application, restarted the program and still have the same issue. Whereas a file of the same size in Illustrator 2024, I had no issues previously.

   I'm having significant issues using Illustrator 25 v29.1 and it's very frustrating as I'm using the program for work related activities. Any time I try to alt+drag and artboard to copy it, I get the spinning wheel of death on my Macbook Pro. Even if I try to Command+C and Command+V paste the artboard, I have the same issue. And when I look at how much memory is being used, it's not alot so I don't undertand what is happening. I've reset preferences, restarted the application, restarted the program and still have the same issue. Whereas a file of the… more

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8. Mimaki CG 60 SR / Fincut 9 3.2 Fehlermeldung

   Mimaki CG 60 SR / Fincut 9 3.2 Fehlermeldung

   Wo liegt der Fehler?

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9. Can’t move objects to certain spot

   There’s a certain blank spot on the artboard I cant place objects onto. No layer is locked.

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10. cambio de la unidad metrica

    Buenos dias chicos a ustedes no les sucede que cuando van a crear un nuevo documento y ejemplo si tenia la unidad metrica en milimetros y la cambias a centimetros o pulgadas se les regresa a milimetros creo que es algun error en programa o no se, vengo aqui a sugerir ya para que se haga una revision de eso y se pueda corregir, saludo

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11. PDF vector artwork exported from Fresco to desktop corrupts when opened with Illustrator

    I created a vector artwork in Adobe Fresco (app is up to date) on the iPad Pro (OS 17.5.1) then exported it as PDF to my Macbook Pro (Sonoma 14.6.1). The file looks fine until I open it in Illustrator for Desktop (Version 28.6) where one of the vector layers corrupts (best word to describe it) upon opening the PDF in Illustrator.

    Troubleshoot attempt 1: I tried exporting and re-exporting and opening and re-opening SO MANY TIMES. The same layer corrupted every time.

    Troubleshoot attempt 2: I tried duplicating the artwork in Fresco, then deleted all the layers except the corrupted one, then exported that single layer as PDF from Fresco to my Mac and opened it in Illustrator but the same thing happened, only it corrupted in a slightly different way.

    I do this all the time (create artwork in Fresco and export to PDF and open in Illustrator) and this has only happened since Illustrator updated a day ago, so I can only assume that this is an update bug.

    File Attachments:
    1. This is the PDF file that I exported from Fresco to my Mac - "1. Artwork (PDF export from Fresco).jpg" - please note I have added a watermark for IP protection. This is how the artwork is supposed to look, there is nothing wrong with the file when viewing it in Acrobat or Photoshop, so the corruption doesn't happen until opening it in Illustrator. (I have highlighted the area that gets corrupted so that you can compare it to attachment 2)
    2. This is the PDF vector file after is has been opened in Illustrator for Desktop - "2. Artwork (upon opening PDF with Illustrator).jpg" (I have highlighted the corrupt area).
    3. This is an isolated view of how the corrupted vector layer looks before being opening it in Illustrator (isolated) - "3. How the corrupted layer looks before opening in Illustrator.pdf"
    4. This is an isolated view of how the vector layer looks after it has been opened in Illustrator - "4. The corrupted layer (isolated).jpg"

    I created a vector artwork in Adobe Fresco (app is up to date) on the iPad Pro (OS 17.5.1) then exported it as PDF to my Macbook Pro (Sonoma 14.6.1). The file looks fine until I open it in Illustrator for Desktop (Version 28.6) where one of the vector layers corrupts (best word to describe it) upon opening the PDF in Illustrator.

    Troubleshoot attempt 1: I tried exporting and re-exporting and opening and re-opening SO MANY TIMES. The same layer corrupted every time.

    Troubleshoot attempt 2: I tried duplicating the artwork in Fresco, then deleted all the layers except the… more

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This is a limitation of Ai. The truncated path has 32000 points exactly, and the missing part of it just being cut open.

    Even though a PDF can have more points, Ai won’t be able to read it. This is not a new bug, it’s just this particular path. You can workaround by splitting it into four chunks.

    Please also upvote this request to lift the limitation.

12. [Illustrator 2025, 29.1][Win11 23H2] Installed ICC Color Profiles Become Unavailable After System Shutdown

    My Win11 has fast boot disabled, so it gets completely shut down rather than just hibernated.

    Once I shut down the computer and start it again, all installed ICC profiles disappear from View > Proof Setup > Custom... > Device to Simulate

    They reappear after deleting the following files:

    1) C:\Users<username>\AppData\Local\Adobe\Color\ACECache11.lst

    2) C:\Users<username>\AppData\Roaming\Adobe\Color\ACEConfigCache2.lst

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13. Not sure who angered Microsoft, but Adobe Apps not Working again!

    It seems like every Tuesday, after Microsoft sports it's guerilla updates, Adobe Apps, especially Illustrator Beta and Illustrator 2024 stop working. They will launch, but won't stay open for long before they just disappear. And though it pretends to save your work, it doesn't. This is probably the fifth or sixth time this has happened.

    Last time this happened, I had to uninstall the entire creative suite and run a special program to wipe my drives of all things Adobe then reinstall from scratch to get it to work. What a nightmare.

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14. 画像トレースパネルでカラーモードをモノクロに設定するとカラーを透過のカラーピッカーが使えない

    macOS13.6.7
    Illustrator 28.6

    問題が発生したときに実行していた手順
    1. 画像を配置し、選択した状態で「画像トレース」パネルを開く。
    2. プレビューをチェックしカラーモードをグレースケールに設定する。
    3. 詳細を展開しオプションの「カラーを透過」のチェックボックスをチェックする。
    4. カラーを透過がアクティブになっているにも関わらずカラーピッカーが選択できない。

    想定していた結果
    他のカラーモードのようにカラーピッカーで透過色を選択できる。

    実際の結果
    カラーピッカーで透過色を選択できない。デフォルトでは白が透過色となっているためカラーを変更していない場合にチェックボックスをチェックした場合は白が透過されるが、他のカラーモードで透過色を選択した上でカラーモードをグレースケールに変更した場合、　透過色が以前のモードのまま保持されるため透過される部分がなくなる。　

    EN
    The color picker with color transparency cannot be used when the color mode is set to Grayscale.

    Steps to reproduce
    1. place the image and open the "Image Trace" panel with the image selected.
    2. Check the preview and set the color mode to grayscale.
    3. Expand Advanced and check the checkbox for the option "Ignore Color".
    4. The color picker cannot be selected even though "Ignore Color" is activated.

    Expected result
    The color picker can select Ignore color as in other color modes.

    Actual result
    Ignore color cannot be selected in the color picker.
    By default, white is the transparent color, so if the color is not changed and the checkbox is checked, white will be ignore, but if the ignore color is selected in another color mode and the color mode is changed to grayscale, the ignore color will keep in the previous mode and The result is that there are no areas to be ignored.

    macOS13.6.7
    Illustrator 28.6

    問題が発生したときに実行していた手順
    1. 画像を配置し、選択した状態で「画像トレース」パネルを開く。
    2. プレビューをチェックしカラーモードをグレースケールに設定する。
    3. 詳細を展開しオプションの「カラーを透過」のチェックボックスをチェックする。
    4. カラーを透過がアクティブになっているにも関わらずカラーピッカーが選択できない。

    想定していた結果
    他のカラーモードのようにカラーピッカーで透過色を選択できる。

    実際の結果
    カラーピッカーで透過色を選択できない。デフォルトでは白が透過色となっているためカラーを変更していない場合にチェックボックスをチェックした場合は白が透過されるが、他のカラーモードで透過色を選択した上でカラーモードをグレースケールに変更した場合、　透過色が以前のモードのまま保持されるため透過される部分がなくなる。　

    EN
    The color picker with color transparency cannot be used when the color mode is set to Grayscale.

    Steps to reproduce
    1. place the image and open the "Image Trace" panel with the image selected.
    2. Check the preview and set the color mode to grayscale.
    3. Expand Advanced and check the checkbox for the option "Ignore Color".
    4. The color picker cannot be selected even though "Ignore Color" is activated.

    Expected result
    The color picker can select Ignore color as in other color… more

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15. Ctrl+F sometimes doesn't work

    Ctrl+F sometimes work and sometimes doesn't, I have to redo the copy and them Ctrl+F again.
    + it sometimes paste not on the top but under everything.

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16. se rompió el archivo desincrutado despues de editarlo en psd y actualiarse en ilustrator

    mejorar la conexion de edicion de imagenes desincrustada entre psd y ilustrator ya que se rompen

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17. Zoom moves the path if selected

    If I select a path and then zoom in or zoom out the path moves, as if it were attracted by a snap, Illustrator version 28.5

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18. Guidelines disappear from recovered documents

    In automatically recovered documents, guidelines can not be made visible. AI29.0 Win 11 Pro 10.0.22631

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19. Global Edit not working correctly

    I use Global Edit to count objects. It often says "Global Edit is currently not supported for more than 1000 highlighted objects." I know that there are a lot less than 1000 objects that I am trying to highlight.

    Desktop 2021, OS Monterey 12.2.1

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20. データのクラッシュ

    作業をしていると突然ソフトが落ちます。ほぼ毎日クラッシュが発生している状況で、こまめに保存して対応しております。
    復元を行なってもほとんど復元されないため全く作業が進みません。macのデータ容量に関しても全く問題はなく、イラストレーターで開いているファイルが１つの時でもクラッシュが発生します。作業中において特定のアクションでクラッシュするわけではなく様々な場面で急に落ちます。
    原因がわからないため非常に困っています。

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