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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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786 results found

  1. ctrl+N新建文档问题

    ctrl+N新建文档,第一次选择(单击)“最近使用”中的选项,则跳到第一个,再次点击才可以正确选择,如视频:

    1 vote

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  2. Crashes daily, usually over night. Can't keep loaded for more than 24 hours.

    Windows 11, 65gb ram, 2tb ssd, desktop. Version of Illustrator is latest, always do updates and owned a subscription for 5-6 years.

    Why am I here? I can't figure out this help system, or generally no help at all. I usually never file bug reports because I don't expect any support for my money and have grown desperate with the daily crashes and losing edits.

    I am sorry if my description is limited, as the crashes usually occur over night. The computer is never put to sleep and only the screen saver is running. I have no add-ons. My installation…

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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  3. Adobe Illustrator scrolling issue with XP-Pen tablet

    Hi, I am using XP-pen Star 0-3 tablet. My tablet is correctly with other Adobe programs, only in Adobe illustrator it starts working erratically while scrolling.
    I can function normally in Adobe illustrator, however whenever I touch any scrolling bar, entire artboard starts scrolling with movement of mouse.
    I have attached the video for better clarity.
    Please help

    3 votes

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  4. Constantly freezes up

    Freezes and interface is unusable & menus to be inaccessible. Mac doesn't recognize it as "unresponsive.”

    1 vote

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  5. Mouse button abnormally released/pressed

    OS: MacOS Sonoma 14.2.1
    GPU: Intel Iris Plus Graphics 655 1536MB
    Ai version: Adobe Illustrator 2024 28.4.1

    Hi,
    we are developers of an app with hotkey customizer running in background.
    The app works fine most of the time,
    while confronting some difficulties on interacting with Ai.

    The basic idea of the app is registrating key event observer to the system,
    then either intercepting the customized hotkey or leaving others to system for further transmission.

    However, after we register the listener,
    Ai seems sometimes skip the mouse-releasing event of a click,
    and then hanged in a "dragging" state until another click.…

    1 vote

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  6. Illustrator freezes after computer date changes several times.

    Illustrator stops responding when the computer's date has changed. Photoshop and Indesign work well.

    11 votes

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  7. Illustrator 2024 crash

    Illustrator 2024 crashed without recovery files. I've lost work on which I've been working last 3 hours.

    1 vote

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  8. 1 vote

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  9. Ungrouping - Have to ungroup 5 times before it ungroups

    Ungrouping for the last few days has not been working properly. I group 2 objects together, and then when i try to ungroup them i have to tell it to ungroup 5 times before it actually does it.

    Illustrator 2024 28.2

    1 vote

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  10. Copy and paste

    I'm having problems with copying and pasting any object. Every time I need to undo the action and copy again the same object to be able to paste, because the first copy/cutout, that shows me the action actually exist, the program does not allow to paste the object.

    6 votes

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  11. Illustrator Window Disappears after an attempted Windows 11 shutdown

    Sometimes I forgot to save my file before I shut down my PC. When I attempt to shut down, the Interrupted Shut Down dialog opens, saying that Illustrator interrupts my shut down because I haven't save the file. However, when I click cancel to shut down, the illustrator window either froze or disappear and cannot be opened again. (Please find the attached video for the issue). This bug only happens to Illustrator and no other app.

    Operating System : Windows 11, i9-12900HK RTX 3080Ti
    Version : 28.4.1

    1 vote

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  12. Illustrator Freezing

    Adobe Illustrator had been freezing for a week.
    Mac OS Ventura
    AI v 28.4.1

    When I go to Force Quit, it doesn't show it's not responding. I can't save or close files with Command+S or Command+W. When I right click and close from the dock, it crashes.

    I can't reopen AI by clicking the icon in the doc or the Creative Suite app. The only way to get it to run is by going to my Folder and selecting an AI file to open. When is does reopen, it says it is recovering from a crash.

    1 vote

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  13. Cut/Copy/Paste not working

    Cut/Copy/Paste are not working properly in the most recent version of Illustrator (Windows version). I'll cut/copy something, and then it'll refuse to paste. This is not an error with my hardware, the clipboard works fine on every other program.

    25 votes

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  14. .svg QR code generated with Adobe Express does not open properly

    When I generate .svg QR codes in Adobe Express, I cannot open them properly in Illustrator. An error message appears. There is a way to manually correct it, but well, it would be useful to save this hassle.

    2 votes

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  15. Just updated Illustrator to 28.1 and reinstalled Maps plugin...AIX files are unknown and cannot be open

    Hello, AIX files opened just fine until I updated Illustrator to 28.1 last week. I even reinstalled ArcGIS Maps plugin. Illustrator is saying it doesn't recognize AIX file types. Added the "Mapping components" add-on and it is still not recognizing the files.

    1 vote

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  16. Cannot paste the artboards because of insufficient space on the canvas

    I get this error so often, and I'm not sure how to fix it. I belive it has something to do with guides, but guides are infinite, so they should always (and never) go off the canvas.

    Happens when I select an artboard and try to copy/paste

    1 vote

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  17. Appearance palette not showing accurately

    The appearance panel is not showing the accurate color for stroke unless you select it.

    Illustrator Beta 28,2,6 Mac OS

    2 votes

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  18. プレビューを終了できません。指定した処理を実行できませんでした。

    プレビューができない。

    ショートカットキーでグループ解除を繰り返し行っているとアートボード以外がすべて黒塗り状態になりAi操作不可能、反応なしに(Windowsキーからweb等は開けPCは正常に動く)。PC再起動でファイルは開けたがプレビューが出来ない状態(線画)CPUアウトラインになる。PC再起動とAi再インストールを繰り返し行う。
    表示操作 ショートカット操作でプレビューを行うにもプレビューを終了できません。指定した処理を実行できませんでした。と出て改善しない。

    OS: Windows11 Pro Intel 1265h RAM32G
    アプリのバージョン再インストール前: Illustrator CC 2023 ver.28

    2 votes

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  19. Text to vector jaggedy jagg

    So, I've been messing with text to vector, and tried implementing it to my workflow.
    When Illustrating sometimes am in need of an assets that create a look, so I tried prompting glasses and 9/10 am getting results that are to jaggy and not usable.. I ended drawing them at the end.
    I tried pushing slider to more/less details and did not got expected results

    2 votes

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  20. Text to vector unable to generate text graphics

    Tried generating a graphic that included text with the new beta "text to vector" feature, however, it is unable to correctly spell the words.

    1 vote

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