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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. jagged vector overlay issues

    when I "transparent" overlay two vector objects, the art appears jagged as shown in attached. I've tried cmyk and RGB. I am using most recent OS, High Sierra 10.13.4

    1 vote
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  2. Align to artboard not working for svgs added through File/Place

    I added an svg to use (with File/Place) and wanted it to be centered. After clicking to align to artboard and clicking the Horizintal Align Center button it never actually centers. It moves a bit each click until it stops working all together (almost parabolic as seen in the attached gif).

    Everything worked fine on objects created from within that file

    2 votes
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  3. Illustrator Distortion of Template and final art

    Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get…

    1 vote
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  4. ALT

    I am trying to duplicate an object/text/image by clicking the ALT key then dragging, but it isn't duplicating until after 7 tries consecutively. I am using Illustrator CC 2018 on a Windows 10 Surface Book 2.

    How can I smoothly duplicate an object by holding down ALT and drag the first time?

    1 vote
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  5. Surface pen doesn't work anymore

    It stopped working after the latest updates from either MS or Adobe. It worked fine before and now it doesn't.

    Problems go from panning instead of drawing in Photoshop, to not drawing at all or at certain (unspecific) intervals.

    1 vote
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  6. When using pathfinder crop my system locks up and has to be closed down.

    I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!

    1 vote
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  7. Illustrator documents open up as skewed black and gray triangles

    When I open a file in illustrator, all that shows up are black and gray skewed lines and triangles. I have uninstalled and re-installed illustrator but has not fixed the problem. The image cannot be seen whatsoever. Attached file shows what SHOULD be the silhouette of the state of Illinois. This is what I get instead:

    1 vote
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  8. Intuos Pen & Touch - Pinch zoom doesnt work anymore

    Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.

    1 vote
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  9. Crashing immediately when opened

    I have not been able to use Illustrator 2018 for over a week now. I am using High Sierra and I have checked all the updates. I can't open from a file or directly from the toolbar. I have sent a few crash reports but to no avail.

    1 vote
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  10. Scale box not appearing

    every time I try to scale an object/shape/path, all I am shown are the anchor points for every object. Even in selection mode, it just shows the anchor points.

    1 vote
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  11. Problem syncing with CC Files on startup (sometimes!!)

    Well the title says it all, really!
    It looks like I have NO files in the cloud. But not all the time. Restarting Illustrator sometimes solves the problem.
    I reïnstalled the program, have the latest updates, etc...
    Maybe I overlook something?
    Thank you.

    1 vote
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  12. White spot and white line always appear up when I working and when I do an other things it will move into other position

    At the beginning it is work normal as usually then when I add something or move something there will happen a white line and white spot or missing part of my work and I try to ignored them but it will change position

    1 vote
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  13. Edit Artboards/Convert a box to artboards Illustrator 18

    Why cant Illustrator 18 snap to a box when converting to artboards? Also if you create a box copy it into your library.... then bring it back into illustrator and try to create artboards from it, you get a weird error stating its got a clipping mask or a rotation?

    1 vote
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  14. Illustrator crashing after latest update

    After updating Ai in the desktop app the program crashed on me several times during an afternoon. I worked with the pattern maker tool in one file and manualy in another file. After restarting both Ai and my iMac there is no way to open the files. I get a sign that says "Unable to open drawing". That happens only to the files created after updating. I tried saving as pdf and open the pdf, not working. I tried to open the files on another computer, the same happens. I then placed the pdf in Indesign, saved as a new…

    1 vote
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  15. Opening Files Problem

    Not sure what this message means. It started last week.
    I would try to open a file, this warning box would pop up, I would press ok and half of my job is missing. Then i would restart illustrator and try it again. Sometimes it takes me 5 times restarting illustrator to get the files to open correctly.

    1 vote
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  16. Issue moving Illustrator to a different virtual desktop space

    iMac
    MacOS 10.13.3
    Illustrator CC 2018 v22.0.1

    I am using several virtual desktops (Apple calls them Spaces) and I am used to being able to move application windows to different desktops by dragging open windows to the top of the screen, which reveals the available desktops. However, when I try to drag Illustrator to a different desktop the action fails, leaving a transparent grey window over the whole screen. Logging out and back in again clears the grey window. I will try to make a video to show what happens.

    1 vote
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  17. workspace

    As you can see, I can't figure out how in the &&^& to get this issue resolved. HOW, before my head explodes, do you restore THESE icons or whatever the *** they're called back to their original settings???????????????

    1 vote
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  18. Snap to Grid functionality reversed

    Running AI 22.1 on OSX 10.12.6

    When drawing or moving objects, they behave as if 'Snap to Grid' is checked. It isn't. If I check 'Snap to Grid', the snapping behaviour stops.

    1 vote
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  19. I don't see wich item a selected

    It's not possible when I selected an item to see wich item I selected.
    Also every transform option / scale option is not available.
    My gideluines dispears and come back when they want ...

    1 vote
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  20. Illustrator CC 22.1 destroyed my file

    22.1 (released today March 15, 2018) destroyed a complex drawing, exhibiting very odd drawing mistakes leading me to quit. Upon reopening the file was corrupted and a single object remained. I suggest NOT updating until this is solved.

    1 vote
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