792 results found

1. Some Dashed Lines make Ai crash

   When typing these values in the Dashed Line fields:
   0 2 0 2

   Ai crashes immediately, without a warning.

   3 votes

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

2. Illustrator CC 2019 23.0.01 new file issue

   I have updated to Illustrator CC 2019, 23.0.1. Every time I want to create a new file, I have to log into Adobe. Why and how can I stop this?

   Barbara

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

3. No icon - can't recognise file type.

   Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.

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   Resolved (Comments Open)  ·  Ashutosh Chaturvedi responded

   Please reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.

4. Selection tool Lagging and moving objects on click- High Sierra (macOS 10.13)

   I have been an illustrator user since 2000.

   After this most recent update I noticed that when I use the Selection Tool (V) . The item, image, line, vector group, no matter what I click, begins to lag and then automatically jumps to the location of my mouse, Thought I simply clicked the item to select it and then moved my mouse, not clicked and dragged. The object reacts as though I clicked and dragged, so I am forced to select an object, let the bug run it's course, and then hit cmd +Z to undo the unintentional move.

   I know 2 other people having the same issue since the most recent illustrator update. What can I do to fix this?

   I am using a mac, magic mouse, and OS 10.13.

   Thanks

   I have been an illustrator user since 2000.

   After this most recent update I noticed that when I use the Selection Tool (V) . The item, image, line, vector group, no matter what I click, begins to lag and then automatically jumps to the location of my mouse, Thought I simply clicked the item to select it and then moved my mouse, not clicked and dragged. The object reacts as though I clicked and dragged, so I am forced to select an object, let the bug run it's course, and then hit cmd +Z to undo the unintentional move.

   I… more

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   6 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

5. When open Illustrator 23.0.1 (MAC) none of my menus are available, drop down but can't click on any thing
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

6. V23.0.1 Unable to drag artwork from Illustrator to PowerPoint and be able to ungroup the artwork.

   Yesterday I was able to drag and drop my artwork from Illustrator to PowerPoint and ungroup the artwork. Today after I updated my Illustrator software I can't do this. The drag and drop places an uneditable image.

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7. graph

   When changing data in the graph data panel, it's changing the style of the graph itself. I'm used to the graph tool being rubbish, but this is now applying a gradient swatch to all the axis lines when it was previous set to no colour.

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

8. Illustrator 2018 Crashes

   I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.

   I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.

   9 votes

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

9. Scale Strokes only seems possible, but is greyed out.

   Scale dialog: Make it possible to scale Strokes only (Deactivate Transform Objects - which should be possible, but is always greyed out)

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10. Illustrator CC 2018 - Error code 145 during updates

    Simply fix this bug once and for all.
    It happens over and over and over again.

    Exit Code: 145
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
    FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'

    WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'

    12 votes

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is fixed in Creative Cloud Desktop 5.2 update.

    If you have not updated to Creative Cloud Desktop 5.2 update then you can try restarting the machine to proceed with installation.

    -Rama
    Illustrator Team

11. Autosave disables itself

    Windows 10, AI CC (latest release)

    Autosave disables itself. When AI crashes - as it does - I get nothing.

    I set auto-save for every 2 minutes in preferences. Then, after Illustrator crashes, I go back in to preferences to find it has unchecked that option. Nothing. I lose a load of work.

    There are no expletives for how I feel about this. PLEASE sort it out?

    :(

    2 votes

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12. Expanded shapes get an additional redundant anchor point

    Example:
    1. Draw a square with a stroke set to the inside or outside (doesn't matter which as long as the stroke isn't centred)
    2. Expand the square and instead of the 8 anchor points you would expect the compound shape to have, the expanded square has 10 anchor points.
    The top right corners have 2 anchor points each, created directly on top of each other.

    This happens with ANY shape with corners and a stroke that isn't centred.

    You can't see the extra anchor point directly because it is in exactly the same location as the correct anchor point.

    To prove there is an extra anchor point, switch to the Direct Selection tool and you'll see that all the corners except the top right corners have a Corner Widget. The top right has no corner widgets because technically there is no corner - there is no path that changes direction because the anchor points are directly on top of each other.

    You can also prove there are 2 anchor points instead of 1 by using the Astute Graphics tools. When the corner is selected the Astute info panel shows 2 anchor points selected when it looks on screen like there is just 1 anchor point selected. You can the use Astute tools to remove the extra anchor point and Voila the corner widgets reappear and the shape now has its correct number of anchor points!

    Example:
    1. Draw a square with a stroke set to the inside or outside (doesn't matter which as long as the stroke isn't centred)
    2. Expand the square and instead of the 8 anchor points you would expect the compound shape to have, the expanded square has 10 anchor points.
    The top right corners have 2 anchor points each, created directly on top of each other.

    This happens with ANY shape with corners and a stroke that isn't centred.

    You can't see the extra anchor point directly because it is in exactly the same location as the correct anchor point.

    … more

    2 votes

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13. Image Trace only creates a white box

    The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.

    Using the new Illustrator CC 2018.

    9 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Pathfinder works wrong

    I have an ellipse with radial fill and I want it to be partially cropped by rectangle.
    I select both rectangle with no fill, intersecting my circle, and apply Divide from Pathfinder.
    I expect middle part to have gradient, positioned as uncut circle, but it becomes clear.
    If i swap order of these objects, middle part has gradient, but AI resets it's position.
    AICC2018

    17 votes

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15. Zoom to mouse location

    Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.

    11 votes

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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Please try to disable Preferences > Selection & Anchor Display > Zoom to Selection option and see if it solves the problem.

16. CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)

    The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.

    current solution: revert back to older version of windows 10.
    ideal would be: adobe fixing issue

    5 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

17. Adobe Illustrator has found an error it can't correct

    How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
    I'm running Win10 64-bit.
    Dell Inspiron 11 3000 I31620003 11.6 Notebook
    Adobe Illustrator CC2017
    Thanks

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    unfortunately the file you mention is corrupt. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Unselctable and undo glitch

    When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

    Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

    Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens once I have the selection issue.

    I have uninstalled and reinstalled adobe with no luck. I have uninstalled and reinstalled high sierra 10.13.3 with no luck.

    When I go to select a shape or text item sometimes the bounding box disappears. Even when I go to show bounding box (command + Shift + B) the issue isn't resolved. I don't do anything different and it seems to happen randomly. I have to restart illustrator to fix it but sometimes that doesn't.

    Once the bounding box disappears I cannot track the type and if I move an item it goes back to its org place.

    Additionally, when I hit undo rather than going back one action it will go back 4 or 5 actions. This only happens… more

    4 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Overprint black does not record in action in CC2018

    In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.

    In CC2018 (22.1) this is no longer possible and would appear to be a bug.

    •  

    3 votes

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20. Illustrator crashes for no reason multiples times a day

    While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
    - Changing between an Indesign open window and a Illustrator open window/document.
    - Zooming in/out.
    - Pasting copied objects from another open illustrator project.
    - Moving an object inside a canvas.
    - Creating new canvas in an open document.
    -- and the list goes on

    I use my mac always connected to power, I've also try to use illustrator on its low performance mode, I also know about the GPU issues, I use CPU preview. Also I've re-installed the programme and tried using other versions..

    I know that there are known issues with this version of illustrator with High Sierra, but for people that work with this programmes every day its quite the struggle to keep having to reset my computer over small issues.

    While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
    - Changing between an Indesign open window and a Illustrator open window/document.
    - Zooming in/out.
    - Pasting copied objects from another open illustrator project.
    - Moving an object inside a canvas.
    - Creating new canvas in an open document.
    -- and the list goes on

    I use my mac always connected… more

    14 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator