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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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35 results found

  1. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes

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    2 comments  ·  Other...  ·  Admin →
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  2. Action using the transform panel will not keep settings after restart of Illustrator

    I created action that use the TRANSFORM panel, when closing and restarting iIllustrator the action gives the error THE OBJECT "ALIGNEMENT" IS NOT CURRENTLY AVAILABLE. Action does work under Illy CC 2018 (version 22.1).

    Currently using version 23.0.1
    OSX High Sierra.

    32 votes

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    22 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  3. Bug: Illustrator 22.1 Not Usable Since Mojave Update

    1. Mojave update on latest Illustrator CC version 22.1

    2. Basic usage of Illustrator

    3. Use Illustrator normally

    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.

    8 votes

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    20 comments  ·  Other...  ·  Admin →
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  4. Rasterizing a clipped image/group of objects results in extra white space in the resulting image.

    If I rasterize a clipped image, the result is the same size as the clipped image but with extra whitespace surrounding the clipping boundaries. Expected result, IMO, should be that the resulting image is only as large as the clipping object.

    4 votes

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  5. Some Dashed Lines make Ai crash

    When typing these values in the Dashed Line fields:
    0 2 0 2

    Ai crashes immediately, without a warning.

    3 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  6. Illustrator crashes when opening an SVG file that contains polyline element without attribute value.

    Windows10
    Illustrator CC 2017.1.0(21.1.0)
    Illustrator CC 2018(22.1)

    This svg crashes Illustrator when opened.

    <svg xmlns="http://www.w3.org/2000/svg">
    <polyline points="" />
    </svg>

    1 vote

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  7. Recolor artwork window stops working shortly after opening (Illustrator CC2018)

    Im using Adobe Illustrator CC 2018 on macOS High Sierra (10.13.2).
    I'm trying to recolor my artwork but the window accessed via Edit colors > recolor Artwork freezes shortly after using it.

    Everything remains responsive except that when I click any part of the window there is no response from Illustrator. I can still move the window around but cannot exit it. The OS doesn't recognize it as a crash (no "not responding" message).

    I've been working on the same document in Illustrator CC 2017, recoloring worked fine in then.

    Any idea how to fix this?

    Thanks for the help…

    19 votes

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    7 comments  ·  Other...  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi All,
    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Raghuveer Singh
    Illustrator Team

  8. Illustrator CC 2018 (Mac) error message after quitting program

    Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.

    3 votes

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    Completed (Comments Open)  ·  3 comments  ·  Other...  ·  Admin →
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  9. Moving objects - error message "can't move the object"

    I'm working with vectors and type. Since the update to CC2018, at random moments and in multiple files, I'll select a vector object and select some text, then try to move them, and I'll receive the error message "Can't move the objects. The requested transformation would make some objects too large". The problem is going to force me to revert back to the 2017 version of Illustrator - please make sure this is fixed ASAP. See attached screen grab.

    44 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better

  10. Illustrator CC 2018 - Error code 145 during updates

    Simply fix this bug once and for all.
    It happens over and over and over again.

    Exit Code: 145
    -------------------------------------- Summary --------------------------------------
    - 2 fatal error(s), 0 error(s), 1 warnings(s)

    FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator22-Core', version:22.0.1.253
    FATAL: Error occurred in install of package (Name: AdobeIllustrator22-Core Version: 22.0.1.253). Error code: '145'

    WARN: Target directory already exists: 'C:\Program Files (x86)\Adobe\Adobe Illustrator CC 2018\Support Files\Contents\Windows'

    12 votes

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  11. Select > Same > (Fill, Stroke, etc.) no longer working in charts

    Adobe CC2018
    When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.

    19 votes

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Copy and paste object values error

    9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

    1 vote

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  13. Crashes on "Cancel" in Keyboard Shortcuts Window

    1. Illustrator CC 2017 (21.1.0)
    2. Pressed "Cancel" in the Keyboard Shortcuts window.
    3. Expected Keyboard Shortcuts window to close without saving changes.
    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

    1 vote

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  14. User Guide Correction - Broken Links

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…

    1 vote

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    Completed (Comments Open)  ·  0 comments  ·  Other...  ·  Admin →
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  15. Better Customer Service & Chat

    Having reps that actually help find solutions instead of jumping to reset all preferences and reinstall programs.

    3 votes

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