Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
89 results found
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Illustrator CC 2019 23.0.01 new file issue
I have updated to Illustrator CC 2019, 23.0.1. Every time I want to create a new file, I have to log into Adobe. Why and how can I stop this?
Barbara
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Uninstalling old version breaks windows preview handler for new version.
When uninstalling an older version of illustrator, the windows preview handler for AI files gets removed such that it no longer functions for newer versions of illustrator that are already installed. The only resolution is to uninstall the newer version and reinstall which can be a pain, or manually modify the registry entries to assign the PDF handler to AI files.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 vote
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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graph
When changing data in the graph data panel, it's changing the style of the graph itself. I'm used to the graph tool being rubbish, but this is now applying a gradient swatch to all the axis lines when it was previous set to no colour.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Basic or Advanced setting for toolbar does not work everytime I open Illustrator.
Whenever I open a fresh artboard of Illustrator CC 2019, I can't open the Basic or Advanced toolbar, It keep saying 'The operation cannot complete because of an unknown error. [CANT]. I have to redo customised toolbar again and again. Any fix for this bug? Thanks!
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator randomly fails on select-paste
23.0.1 64-bit on Win 10 Xeon with GPU accel. Selection, copy paste text fails randomly. Copy seems to work but all paste options grayed out. Yet I can paste to NotePad and other apps. This has been going on for over a year. Have to double click or paste to another doc first. Please fix!
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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update
Come on now! I am in AI and open a file to work on when a popup appears telling me that a new version of AI is available. However, when the update 'button' is selected nothing happens! There used to be a check for updates under Help yet that does not exist anymore. When it did exist it worked. So what is gong on now? More frustration with AI!
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Image won't move.
I am trying to move an image, but when I do it it opens up the multiselection tool.
1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
If the issue is still reproducible with AI 23.0.2 then please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Illustrator V. 23.0 crashes repeatedly
Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.
I uninstalled 23.0 and went back…
10 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Selector tool glitch — element selected and deselected at once
Sometimes, elements will incorrectly be deselected, getting them into a strange state where they are seen as unselected in the layers panel, but being displayed as selected on the canevas. Most operations will not affect it (move and scale), but some, including align, will produce strange, incoherent results. It either stops at random or does not, needing a restart of Illustrator to be able to resume editing.
It has happened multiple times already over the last weeks, and I cannot see a pattern to it's occurence. Just now it happened while navigating the history where elements were being grouped/ungrouped and…
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Pasting previously copied objects to random places
Illustrator pastes copied objects to random places outside of the view area.
I have to zoom out and look for the pasted object somewhere outside the artboard. Since updated to the latest version of the software. Also updated the OS to High Siearra to give you a full picture.7 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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tab
Above the top ruler I should be able to see a tab, or multiple tabs when several files are open. However all that is shown is a cropped "Ai" ident. This means the only way I can flick between files is by through "Window" in the top panel.
4 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Keyboard Increments in preferences doesn't work.
I set my Keyboard Increment to .0139 and anchor points move correctly. Then I change it to .00139, which has alway worked in the past, it now jumps about 10X the correct distance. I restarted. No change. I uninstalled, then reinstalled. No change. I restarted my computer. No change. I can't work with it like this. How do I get this fixed?
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator CC 2018 crashes, when process runs in Batch.
I have a programmed a project that involves opening document, doing some changes, saving and closing the document. And again this process repeats on around 500 documents. Illustrator crashes.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Recent Files Browser Window: the wrong file opens when choosing a recent file.
This has happened multiple times. It isn't a one off incident.
Adobe Illustrator CC 22.1 (64-bit) / Windows 10
Step 1: Open Illustrator from desktop icon.
Step 2: Click on a recent file from displayed recent file options.Expected result: Selected file opens.
Actual result: A file other than the one I clicked opens.
There doesn't appear to be a pattern to which file opens, other than it is one from the selection of recently opened/saved files shown. See attachment.
11 votesI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Adobe Illustrator has found an error it can't correct
How do I deal with the Adobe Illustrator error message "Adobe Illustrator has found an error it can't correct"? It shows up for one Illustrator file but not others. Why does it give me this pop up every time?
I'm running Win10 64-bit.
Dell Inspiron 11 3000 I31620003 11.6 Notebook
Adobe Illustrator CC2017
Thanks1 voteunfortunately the file you mention is corrupt. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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scale in pointer
the scale tool that we use to transform an object does not work. I have to uninstall the program to see it again and sometimes that does not repair it
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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New from Template...
In version 22.1 ”New from Template...” command works just like ”Open...” command. Earlier version ”New from Template” opens always template files from Cool Extras folder.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
We could not understand the issue you mentioned. Hence we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
copy and paste at original position fails from time to time
I love the to copy and paste object at same position in an other artboard.
- macOS High Sierra + latest Illustrator
- copy, select artboard paste at same position 3 appears in selected artboard at same position 4 copy and pastes somewheere else – not in that artboard
8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Opening CC 2015 files that have missing links causes the program to hang/crash
Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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