Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
791 results found
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Units constantly auto resets to inches on every new document no matter how many times the preferences are set to point.. This bug needs a f
The most current version of Illustrator auto resets to inches for units with every new document created. I have set preferences for points, quit Illustrator and relaunched to create a new document and preferences default back to inches. This is a bug that needs a fix.
3 votes -
Shortcuts not working, update cc 2018
I was using CC fine the other day, and now I've updated to the latest version (2018) none of my shortcuts are working, only the space bar works for moving around - very frustrating since it takes away my whole workflow and adds loads of time to creating something very simple!
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Adding a workspace crashes Illustrator
Illlustrator CC 2018 - build 22.01
Document with 5 A4 workspaces side by side, adding a new A4 workspace makes Illustrator crash immediately. No saving, no warning no nothing ...
The only way I can find is making a new dociument with the number of pages you need and copy the artwork. Good luck if you have several layers, and you have to redo everything if you need one more page.1 vote -
Can't make a copy of existing line
Illustrator 22.0.1 (64-bit) Windows 10
I had a vertical line I wanted to move and copy. I tried dragging it with the alt key pressed and it only moved without making a copy. I tried the Move dialog and clicked the Copy button and it again only moved wihout leaving a copy.
1 vote -
CC2018 Illustrator Multiply with CMYK colors and Windows 10 Fall Creators update (solid color)
The latest Windows 10 update (Fall Creators) bugs out the Illustrators Multiply option when in CMYK setting. The Multiply option becomes a solid color instead of transparant and reacting with bottom color. When converting to RGB it works as intended and photoshop for example shows correct multiply in CMYK.
current solution: revert back to older version of windows 10.
ideal would be: adobe fixing issue5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Caps Lock
My version of Adobe Illustrator acts like the Caps Lock is on when it is off, and when I press the button again, it returns to the original tools. Help!
1 vote -
Files are plugged and then deleted !!
I made a very big job and then the computer got stuck and the file was deleted until the previous maintenance and destroyed 8 hours of work.
help me!!!! avniyahav@gmail.com1 vote -
Pathfinder works wrong
I have an ellipse with radial fill and I want it to be partially cropped by rectangle.
I select both rectangle with no fill, intersecting my circle, and apply Divide from Pathfinder.
I expect middle part to have gradient, positioned as uncut circle, but it becomes clear.
If i swap order of these objects, middle part has gradient, but AI resets it's position.
AICC201817 votes -
Pixel Preview stuck the Program
I have Illustrator cc 2018.
When I press Pixel Preview -
1. It does not show a pixel preview - it keeps show the vector preview.
2. It jams the software. You can't do any action, unless close the software. And than if you press pixel preview again - it will happen again.3 votesI am closing the ticket due to lack of response. I hope your issues is resolved.
If not, Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Illustrator CC 2018 (Mac) error message after quitting program
Every time I quit Illustrator CC 2018 (Mac) I get an error message. See attached file.
3 votes -
Units not appearing when trying to re-size an artboard
Bug - units not appearing when trying to manually re-size and artboard
Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
Your expected result - units to appear
Your actual result - units not appearingSide by side expected/not expected results.
1 voteNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
Launch Illustrator and check if it works and share the outcome with us .
Otherwise follow below steps :
> Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
> choose Go > Go To Folder
> In go to folder , type ~/library
> choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
> go back to library folder where you got application support folder and scroll down
> Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.oldThanks
Nitish -
Selection tolerance issues using pen
When I'm using Surface Pen on my Surface Book Illustrator randomly starts to select nearest top objects instead of the highlighted one. It starts randomly but very often. Opening preferences and checking-unchecking anything then pressing OK temporary fixes this issue. If i'm using touchpad - everything is ok.
I've already reported this bug to Windows Ink Team (windowsink@microsoft.com), but am duplicating it here, because i'm not sure what is causing this issue. Windows 10 and Adobe apps were updated on the same day for me and both of them have a lot of issues, not only when i'm…1 vote -
CMD+D issue...
I used to be able to copy and paste an object and then CMD+D to continue duplicating but it doesn't seem to work at all in Illustrator CC 2018...I downloaded CC 2017 again where it used to work, but it doesn't work with that either and doesn't even seem to be a feature anymore. Does anyone have any way to fix this? Thank you!
1 vote -
Bad precision of the mouse/cursor
I am using Illustrator CC2018 on a MAC OX Sierra.
There is a huge issue with the precision of the cursor. It is super shaky, keeps on appearing/disappearing. It's worst when you hit Alt, cmd, or space. I can't see the tools I am using, for example, the cursor is always black, even if I am using the white cursor ( "A" tool).
This is really annoying, even more when I try to work with my Intuos pen and tablet... It is simply impossible.
Am I the only one experiencing that ?5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator crashes for no reason multiples times a day
While using the latest (up to date) version of illustrator CC 2018 on my macbook pro (High Sierra 10.13.1) I get constant crashes on illustrator, forcing me to restart the computer as it freezes and does not recover. These are a few of the instances when this has occured:
- Changing between an Indesign open window and a Illustrator open window/document.
- Zooming in/out.
- Pasting copied objects from another open illustrator project.
- Moving an object inside a canvas.
- Creating new canvas in an open document.
-- and the list goes onI use my mac always connected…
14 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
eyedropper tool
I have never had to ungroup objects to get the eye dropper tool to apply selected attributes to an object. This no longer works without ungrouping objects.
I have never had to ungroup objects to change the color of an object selecting a color from swatches. This no longer works without ungrouping objects.
I have posted a thread with all the screenshots you could ever need and the this appears to be a glitch that needs fixing...really, really bad. The solution to the issue from my thread was to post the problem here.
21 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator crashes when editing a graph column design
Illustrator crashes when editing a column design with the graph tool. Editing a text box that is linked to the data causes an error "Can't edit type." and types a character. Then I try editing the text again causes the previous character to be typed, the current one and the error. Sometimes illustrator crashes when the type turns to a black fill. Also, editing the column design makes the graph transform vertically and horizontally. Attached is an example.
0 votes -
Crashes when closing Illustrator
After saving the file I am working on and selecting to clear the data on the clipboard (or even if I select not to clear the data), Illustrator will freeze and the bring up the Adobe Crash report dialogue box.
I have tried to provide feedback in this box, but if I change any of the settings on the Crash report box or type any comments, this too crashes. Windows registers the programme as not responding and tries to find a solution (and doesn't find any) and then closes Illustrator.
In some cases, when I next open Illustrator it will…
6 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
We are closing the ticket as we are not able to reproduce this on AI version 22.1.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator Team -
Moving objects - error message "can't move the object"
I'm working with vectors and type. Since the update to CC2018, at random moments and in multiple files, I'll select a vector object and select some text, then try to move them, and I'll receive the error message "Can't move the objects. The requested transformation would make some objects too large". The problem is going to force me to revert back to the 2017 version of Illustrator - please make sure this is fixed ASAP. See attached screen grab.
44 votesWe have tried to fix the issue in the current release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in the update.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.PS: We are only referring to the issue that got introduced in CC 2018. As I can see there were few workflows that were existing even in older releases. Please log a separate request for it so that we all can track it better
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I have the latest Illustrator CC 2018, it Lags horribly moments after launch and then crashes, I can't get work done, I have the latest imac
I have the latest Illustrator CC 2018, it Lags horribly moments after launch, Freezes and then crashes, I can't get work done, I have the latest up to date imac with 32GB of Ram.
Illustrator cc 2017 was perfect, 2018 is a nightmare!
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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