665 results found

1. Big problem with 'Horizontal Align Center' bug fix

   Windows 7 64bit professional service pack 1,
   Illustrator CC 23.0.6.

   The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on version 23.0.6 until we can find a way around this. Please help.

   Windows 7 64bit professional service pack 1,
   Illustrator CC 23.0.6.

   The recent fix for "The 'Horizontal Align Center' option does not align text with the center of object if text has tracking applied on it" in version 23.1 is causing all of our files, tens of thousands of documents, to display incorrectly when you open them, shifting text automatically. We need to be able to turn off this "fix" in settings or something please. We produce scale rules and navigational equipment etc. and almost every one of our files is incorrect if we upgrade to 23.1! We are stuck on… more

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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is no longer reproducible in latest 

2. constrain with shift key not working

   I'm trying to move the bottom line of a text box.

   I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the shift key.

   I've had this problem with the last few upgrades.

   I'm an Adobe Illustrator user for more than 25 years - certainly not a newbie.

   PLEASE FIX

   I'm trying to move the bottom line of a text box.

   I select the box's line with open arrow, hold down the SHIFT key to constrain - and it automatically deselects the type box that I was trying to move. I can select the line with the open arrow and move it that way, but it's too easy to make an error and shift the box. I need the corners to remain perfectly square which is why I'm holding the shift key.

   I've had this problem with the last few upgrades.

   I'm an Adobe Illustrator user for more than 25… more

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3. Illustrator freeze after trying to paste HD-picture from the clipboard in Text Block

   Trying to paste HD-picture from the clipboard in Text Block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.

   Expected result: The action should not have a visible result, or there should be a warning about an invalid action

   1. Open Illustrator
   2. Open some of HD resolution pictures (PNG, JPG) in the Illustrator
   3. Select the picture (CMD+A)
   4. Embed the picture if it is linked
   5. Copy the picture (CMD+C)
   6. Select the Text Tool, and make one-click anywhere in a workspace of the document to start Text Block.
   7. Past from clipboard (CMD+V)

   Result: Illustrator freeze. Forse Quit only possible.

   Trying to paste HD-picture from the clipboard in Text Block - Illustrator perceives the picture as a set of characters and can not cope with the amount of information.

   Expected result: The action should not have a visible result, or there should be a warning about an invalid action

   1. Open Illustrator
   2. Open some of HD resolution pictures (PNG, JPG) in the Illustrator
   3. Select the picture (CMD+A)
   4. Embed the picture if it is linked
   5. Copy the picture (CMD+C)
   6. Select the Text Tool, and make one-click anywhere in a workspace of the document to start Text Block.
   7. Past from clipboard (CMD+V)

   Result:… more

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4. Stroke behind text.

   In the appearances panel, stroke is never allowed to go behind the type with click and drag.

   I have to "trick" it by adding a stroke behind a shape, then making a style and then applying that on the type.

   Would love for this bug to be smoothed out.

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5. Type Tool is very slow - Adobe Illustrator CC 2019

   I recently update Adobe Illustrator CC to the latest version (CC 2019) and the type tool is painfully slow. Every time I try to use it, I get 15-20 seconds of the pinwheel before the cursor shows up. Once the tool is finally activated, everything takes a prolonged amount of time (5-10 seconds to type a letter, etc.) Thanks for any help.

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   Resolved (Comments Open)  ·  Anish Kumar responded

   Hi All,

   Since two users has confirmed that issue is resolved after updating to latest release, so closing the bug. If you face the issue even after updating to 23.0.3, please write an email to sharewithai@adobe.com

   Thanks
   Anish

6. text expands inaccurately

   Mac OS 10.13.6 AI 23.1.1
   See att screenshot. I converted this type to outlines, then Expanded Appearance, then Expanded stroke and fill. Results are superimposed over the original red/orange type. You can that the converted outline does not match the type; in general the top is pushed rightward and the bottom leftward. I tried skewing the outline to correct it but while that may nudge some curves and vertices back to where they belong, it pushes others out. The only solution I know is to tweak and/or redraw the path, which is an extremely time-consuming task. It appears that this problem arises with some but not all fonts.

   Mac OS 10.13.6 AI 23.1.1
   See att screenshot. I converted this type to outlines, then Expanded Appearance, then Expanded stroke and fill. Results are superimposed over the original red/orange type. You can that the converted outline does not match the type; in general the top is pushed rightward and the bottom leftward. I tried skewing the outline to correct it but while that may nudge some curves and vertices back to where they belong, it pushes others out. The only solution I know is to tweak and/or redraw the path, which is an extremely time-consuming task. It appears that this… more

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7. Fonts not updating on the fly

   Copied from my forum inquiry that I eventually solved on my own...

   I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

   On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts any changes in that font immediately update in the open .ai document. If I install a new font the font will immediately pop up in the font menu.

   On my imac neither of these things work. I need to quit & restart Illustrator to see new fonts, some fonts refuse to ever show up at all & I can not see any changes made to existing fonts unless I quit & restart Illustrator.

   I've been searching & searching & trying everything for hours & hours & I can't fix it. Any clue would be greatly appreciated.

   The solution...

   Both the problem & the solution are similar to issues I was having with Dreamweaver cc2019 on the same machine. In both cases all menu based & keystroke based methods or purging &/or resetting the app preferences & cached data failed to solve the issue. In both cases I needed to find the offending pref or cache file and MANUALLY delete (or remove) it.

   While it was a slightly more obscure file in the case of Dreamweaver, in the case of Illustrator the offending file was the main prefs file "Adobe Illustrator Prefs" located at:
   harddrivename/users/username/Library/preferences/Adobe Illustrator 23 Settings/en_US/Adobe Illustrator Prefs

   The hard reset of preferences done by option>command>shift while starting Illustrator failed to purge whatever bad data was causing Illustrator to refuse to update fonts on the fly. Only manual removal of this file fixed the problem. The file will be regenerated automatically the next time Illustrator is started up.

   Purging of any of the specifically font related prefs/caches did not seem to help at all.

   The app seems to behave as expected now. If I modify a font & install a new .otf or .ttf under identical names, version numbers etc. Illustrator will imediately recognize & display the changes live in the document with no need to close & reopen the doc, restart the app or the machine or reset any panels.

   Copied from my forum inquiry that I eventually solved on my own...

   I am a type designers & I use illustrator in building & testing fonts as part of my production workflow. I use the same array of font apps along with my cc2019 suite on 2 different machines. One is a mac mini one is an imac, both are on the latest mac os.

   On the mac mini, with Illustrator open I can see changes to a font immediately reflected in the document. In other words if I replace a .otf or .ttf font file installed at mac hd/library/fonts… more

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8. v23.1.1: Text with the "Outline Object" effect and Preview Bounds enabled has shifted to the right when opening an existing file

   We have existing AI files with text, which has the following characteristics:
   - Text has the Outline Object effect enabled;
   - Illustrator preferences "Preview Bounds" is checked;
   - Paragraph is "centred"

   When we open these AI files we find that the text has been shifted to the right a little bit.

   This has occurred on both the Windows 10 and Mac OS Mojave operating systems. To fix the issue we downgraded to Illustrator 23.0.6

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9. Text object - Soft and hard returns

   OS - Mojave 10.14.5
   Illustrator 23.0.4
   Hi All,

   Issue with text object creating soft and hard returns thus text does not flow when width is adjusted. Please see pdf file attached

   Thanks
   Sebastiana

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10. Tracking plus center/right justify broken

    macOS 12.13, Illustrator 2019 v23.1.1

    The v23.1 update broke center/right justify on point type when tracking is applied. When tracking is applied, and type is center or right justified, the alignment uses the tracking after the last character to determine the center or right alignment point, then the type is not visually aligned correctly.

    To reproduce in v23.1.1:

    Create a point type object, type XX for the text.

    Center justify the type. The type will correctly be centered exactly between the 2 X's.

    Add a lot of tracking to the type, the anchor point (center) will be just to the left of the right-hand X, and the X[tracking-space]X will not be centered on that.

    Path type center justified with tracking does NOT have this problem.

    Illustrator v23.0.6 does not have this problem.

    macOS 12.13, Illustrator 2019 v23.1.1

    The v23.1 update broke center/right justify on point type when tracking is applied. When tracking is applied, and type is center or right justified, the alignment uses the tracking after the last character to determine the center or right alignment point, then the type is not visually aligned correctly.

    To reproduce in v23.1.1:

    Create a point type object, type XX for the text.

    Center justify the type. The type will correctly be centered exactly between the 2 X's.

    Add a lot of tracking to the type, the anchor point (center) will be just to the… more

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11. Glyph rendering bug with non-empty space char on OT-SVG fonts

    The space character is not rendered consistently when it includes an SVG glyph:

    • The glyph is invisible by default
    • But - as expected - it is visible in full color when moving the text object, and in greyscale version when switching to Outline mode

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

12. Thai text inconsistency between versions

    Thai text is inconsistent between Illustrator 2017 21.1.0 and 2018 22.1 OSX 10.14.6

    After opening and clicking on text created in 2017 accents are moved. Font Tahoma same version in both cases. See attached.

    Adobe can you look at this bug please?

    Thanks R

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13. Kerning on extended selections can only be set to Auto or 0

    This is back in 23.0.1 - fix this for good already Adobe

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Millimeter setting for font size not correct! cost me $1000s in reprinting

    I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font size at 3mm it was going to be 3mm. It WAS NOT it was around 2.5mm in size. How I confirm this after the news is I checked the ALL CAPS font against a 3mm square box. see attached screen shot from illustrator of the issue. This issue has cost my client and thousands in reprinting costs to correct the issue.

    Adobe please fix this so we can trust point sizes are true. When I called in the customer service tech experienced the same issue here is my case #ADB-6064776-M9S5

    I'm a freelance designer working for a top hair care brand which markets their products world wide. We had our entire front label product run rejected because it did not meet EU regulatory standards for ml and net weight type size. When creating the labels the first time I set my font size from points to mm to ensure I met the minimum size requirements of 3mm. Imagine my surprise when we heard from our EU distributor our product was rejected! This is where I made my mistake I trusted Adobe Illustrator program to ensure when I set a font… more

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15. Type objects duplicated on top and converted to outlines

    Sometimes when opening up a file, type objects are copied and placed exactly above the original type object, and converted to outlines. There are sometimes anywhere from 1 to 3 duplicated objects. It usually affects every type object in the document. The same issue has been affecting my colleagues' computers, and we often work off of the same documents and share them with each other.

    We all have 15" MacBook Pros, using either Illustrator version 2018 or 2019, on Mojave.

    2 votes

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16. Clicking Area-type tool adds forced line breaks

    When I click the right-side handle to switch from Area-type tool to Point-type tool, illustrator adds forced line breaks to the end of each line. Annoying because when I go back to area-type tool to reflow the text, none of the text reflows.

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17. Variable Font Rendering Distorts Master

    I'm getting some weird things happening with a 4-axis font I'm working on.

    Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).

    I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa

    Mac OS 10.14.4
    Illustrator(latest version)
    Photoshop(latest version)

    Thanks!

    I'm getting some weird things happening with a 4-axis font I'm working on.

    Illustrator seems to mangle the outlines for some of the masters. I realize this font is doing some weird stuff, but hoping for some clarification if it's a bug in Illustrator or my font. It appears correctly on the web though, on Axis Praxis(Chrome).

    I'm attaching the ttf. It only has an 'H' glyph present. If it's helpful, there's more information about the typeface and intentions at the link below. This issue is related to an upcoming version which isn't available yet. https://www.futurefonts.xyz/scribble-tone/whoa

    Mac OS 10.14.4
    Illustrator(latest… more

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18. Type on a Path Preview

    When trying to type on a path around a circle, the preview shows the letters rotating abnormally, but when converting the text to outlines or printing the type, it corrects itself. Would be fine, but I can't design what I need without the preview first.

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19. Installed Fonts Not Being Updated

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    Thi issueeffects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts DO NOT UPDATE in Illustrator after I have deleted the old, installed copy & installed an updated version. If I change some characters or kerning or font names or any other characteristic of the font & reinstall Illustrator still shows me the old version of the font. The changes are not reflected in the doc or in the menus no matter how many times I start a whole new doc or restart Illustrator or restart the system.

    Again I want to make clear that on my other machine which has the exact same OS & the exact same version of Illustrator the behavior is totally different. That machine behaves the same as every other version of Illustrator I've had on every machine since the 90's. If I update an installed font file the changes show up immediately in any open doc with no need to quit, make a new doc or restart. Illustrator picks up the new copy of the font immediately with no action on my part.

    I can not get my new machine to behave this way after trying many, many fixes & investing many hours of research into the issue. I would appreciate some help from an Adobe expert please.

    I've tried the forums but this issue is still not solved & I've not been able to find a solution anywhere. Allow me to clarify.

    Thi issueeffects both the font menus and fonts in the entire document & actually across unlimited documents after unlimited numbers of app restarts and system restarts. I assume this can be fixed because I have proper behavior on one machine & improper behavior on another.

    I build fonts. I use Illustrator as one of many apps in which I test the fonts as part of my workflow. The problem I am having is that fonts… more

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20. 'Source Serif Variable' Font: Number '4' not rendering correctly in an exported PDF.

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