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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. Illustrator 23 and 24 Lags and Crashes

    My entire department has been having issues with Illustrator recently. Will work fine for an hour or two, but then slows to a crawl, takes ages to save, and eventually crashes.

    We have issues opening files as well.

    we have:
    uninstalled, reinstalled
    reset our preferences
    Updated drivers
    and
    tried ctrl + alt +shft open to save a safe version.

    nothing has worked. we can't even go back to previous versions because now we get the same issue with them.

    Working on: Lenovo Thinkpad with Win10, Intel i9 processor, NVIDIA Quadro RTX4k and 64GB RAM

    ADB-32786460-L2Z6
    CRM:06414000006108

    1 vote

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  2. Illustrator 2024(28.0)でブラウザなどから直接貼り付けるとハングする画像がある。

    macOS 14.1.1 MacBook Pro 2019 eGPU使用
    28.0 発生
    27.9 発生しない

    問題の発生
    ブラウザやOffice系の画像をコピーペーストまたはDrag'n'DropでIllustratorのアートボードに貼り付けるとレインボーカーソルが発生しハングする。

    問題の再現性
    「外部GPUを優先」時に発生、チェックを外すと起きない。

    アプリ側が『新しい Retype 機能を使用して画像内のテキストを編集します。』の表示をしようとした時の「外部GPUを優先」時の不具合か?

    1 vote

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  3. GPU Compatibility Issue

    GPU is not compatible with Illustrator version 28.0

    Following is the report showing no conflict:


    System Components:

    Operating System Windows v.10.0.22631.1

    No conflicts to report.
    

    Video AMD Radeon RX 6800M v.31.0.22023.1014

    No conflicts to report.
    

    Video AMD Radeon(TM) Graphics v.30.0.15020.1001

    No conflicts to report.
    

    Audio AMD High Definition Audio Device v.10.0.1.30

    No conflicts to report.
    

    Audio AMD Streaming Audio Device v.1.0.0.9

    No conflicts to report.
    

    Audio ASUS Utility v.3.0.4.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Audio Voice Changer Virtual Audio Device (WDM) v.1.0.0.1

    No conflicts to report.
    

    Network MediaTek Wi-Fi 6 MT7921 Wireless LAN

    1 vote

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  4. 100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?

    This is marked ad fixed in older bug reports, but it is still an issue in 2023.
    When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:

    1. Edit>Preferences>Display Print Size at 100% Zoom is checked
      Result: ≈7.5"x11"

    2. Edit>Preferences>Display Print Size at 100% Zoom is not checked
      Result: ≈5.25"x8"

    3. Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.

    So currently, the only way for me to actually see the…

    2 votes

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    5 comments  ·  Performance  ·  Admin →
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  5. Unknown error when placing PDF in illustrator

    An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.

    3 votes

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  6. Move locked and hidden artwork with artboard is checked but illustrator still won't move locked or hidden artwork!!

    This is a bug. I have "Move locked and hidden artwork with artboard" checked but it's still warning me that it won't move the locked items and it's not moving them!

    1 vote

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  7. Freezing when copying object

    Whenever I copy or cut an object (shapes, mostly) Illustrator freezes. Sometimes for 30+ seconds.

    Windows 10. 32GB memory. It only started doing this a few months back, and it's getting worse.

    1 vote

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  8. Illustrator 27.9 introduces severe choppiness when panning with fingers on trackpad rather than Hand tool

    When panning with the Hand tool, performance remains intact and panning is smooth. When using trackpad or mouse to move the canvas, frame rate is severely low, 10 fps, even on an empty document. This is a new issue that has existed in the past but had been resolved sometime in the past year or two.

    Using a MacBook Pro with M2 Max 38-core GPU running macOS Ventura 13.5.2, the latest as of now.

    This issue reduces efficiency and hampers productivity, making it unpleasant to navigate small documents and impossible to navigate large ones with multiple dartboards.

    Uninstalling and re-installing…

    2 votes

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  9. Arrow keys just stop working in Illustrator 2023 Mac

    Since the last update to 27.7 on my Mac (Monterey 12.6.7), the arrow keys just stop working, andI have to quit and relaunch Illustrator to get them to work again.

    1 vote

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  10. Hitting Alt Makes Cursor Look/Feel Laggy and Slow

    This has been going on for MANY years/versions of Illustrator and I've seen many posts here about the issue but it's yet to be resolved or have any work arounds.

    All you have to do to replicate the bug is to hit alt (don't even need to hold it) and assuming you're on a high refresh rate monitor you will instantly feel input lag and see the cursor moving at what appears to be 30fps or less, until you left click with mouse, then it will go back to normal. When you hit ALT there should be no difference in…

    2 votes

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  11. Illustrator Not responding

    Hi I'd like to report a bug that's been happening with my illustrator files, they've become very lagged and after ever move I make, its been coming up with Illustrator not responding and making it incapable to use, I've tried multiple ways to fix it but nothings happening, its a new laptop I've got tons of disk space and I've tried reinstalling and restarting but nothing is working I need to complete a school assignment by next week and I'm incapable of doing it because of this bug.

    1 vote

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  12. Heavy lag in Illustrator using Apple M2

    I just installed Illustrator 28 on my brand new MacBook Pro M2 (16GB RAM, 512GB Storage), a pretty well specced machine. Mac OS Sonoma 14.0.

    I'm experiencing heavy lags in multiple forms: When typing text, when moving paths or objects.
    This happens when "View using GPU" is enabled. Without it the lag is gone, but other graphical bugs seem to occur, so this is not an option for too long.
    I uninstalled AI and reinstalled it freshly, not keeping my settings to rule out this as a possible cause. Issue is still there.

    I need a fix as soon as…

    1 vote

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  13. OSX Sonoma 14.1.2 closes Illustrator 28

    I searched and couldn't find this issue. Currently using OSX 14.1.2 on a MBP.

    16-inch 2021, M1 Max, 64GB mem, Sonoma 14.1.2

    I keep getting the following error from the OS:

    "Updated required for "illustrator"
    This version of "illustrator" is not compatible with macOS 14 or later and needs to be updated. Contact the app developer for more information.

    FWIW, this happened on the 2023 version of ai as well, so I updated it to the latest 2024 just to be safe. I'm still getting the above error though, which is funny because there's nothing I could update to. So…

    1 vote

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  14. 3 votes

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  15. Crashing on First Action in New Artboard

    Program crashing as soon as I perform the first action in a new whiteboard. No warning, report, or otherwise. Just closes. Compatibility report shows no issues:


    System Components:

    Operating System Windows v.10.0.22621.1

    No conflicts to report.
    

    Video Intel(R) UHD Graphics v.27.20.100.9664

    No conflicts to report.
    

    Video NVIDIA GeForce RTX 2070 Super v.31.0.15.3742

    No conflicts to report.
    

    Audio Intel(R) Display Audio v.10.27.0.10

    No conflicts to report.
    

    Audio NVIDIA High Definition Audio v.1.3.40.14

    No conflicts to report.
    

    Audio NVIDIA Virtual Audio Device (Wave Extensible) (WDM) v.4.49.0.0

    No conflicts to report.
    

    Audio Realtek(R) Audio v.6.0.9394.1

    No conflicts to report.
    

    Network Killer E3000 2.5

    1 vote

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  16. GPU performance not detected (unavailable)

    AMD RX6800M: GPU Performance not detected by Illus, unavailable driver, not supported etc, while also the driver and the GPU appeared in the system information on Illus???
    Updated driver done, Reinstalled driver/programs done, forces use GPU done, meddling with performance done wtf???
    Number of Displays: 1
    Number of Drivers: 2
    Vendor: ATI Technologies Inc.
    Renderer: AMD Radeon(TM) Graphics
    DXVersion: Unknown
    Active Display Name: \.\DISPLAY1
    PrimaryDisplayAdapterIndex: 0
    Display Adapter[0] VendorID: 1002
    Display Adapter[0] DeviceID: 1638
    Display Adapter[0] SubSysId: 16c21043
    Display Adapter[0] Revision: 196
    Display Adapter[0] DedicatedVideoMemory: 496
    Display Adapter[0] DedicatedSystemMemory: 0
    Display Adapter[0] SharedSystemMemory: 7887
    Display Adapter[0] Attached Monitors: \.\DISPLAY1
    Display…

    2 votes

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  17. Adobe Express QR Code Keeps Crashing Illustrator

    I was working on a poster and needed a QR Code. I built a code in Adobe Express, saved it as SVG file, and opened it, along with my poster, in Illustrator. Every time I tried to copy the QR Code to paste it on my poster, Illustrator crashed. I tried re-doing the code, saving it as different file types, etc. When I recreated the QR Code in a different program, it worked perfectly.

    1 vote

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  18. Big ugly black square in the middle of my picture.

    Every time I open a PDF version of my image, Illustrator adds a big ugly black square right in the middle of my picture, and there doesn't appear to be a quick way to remove it.

    1 vote

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  19. Huion Tablet and Windows Ink

    I have the last version of Windows 11. Only on illustrator. I have a Huion tablet and the pen only has pressure when windows ink is activated. But as soon as windows ink is activated, it becomes almost impossible to click and drag any object with the pen, enter a group or chose a new tool (but no problem with the trackpad). So i have to chose between being able to work efficiently but drawing without pressure OR drawing with pressure but having debilitating lagging.

    Is there a way to keep the pressure activated without activating windows ink ?

    1 vote

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  20. Illustrator 27.6.1 randomly freezing...

    This is happenng to a few of the machines in my office. AI will randomly stop responding. The window will grey out and the only way to resolve is to force quit (I've given it an hour once to see if it resolved itself, but no).

    AI 27.6.1
    Windows 11
    Nvidia RTX A2000 12gb GPU
    i7-12700 CPU
    64G memory

    2 votes

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