Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
702 results found
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Non-persistant Align To bug is back, Constant Crashes, Etc.
Non-persistant Align To bug is back, Constant Crashes, Etc. And, I had to reset ever preference after upgrading AI. I don't understand. I was given a fix for AI to install, then the update for AI has the same bugs and whatever. Why Does AI crash all the time, now? It's like, oh no, I did something, time for AI to crash. Why don't you all observe the application being used for something besides overlaying circles?
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
type/color changes having difficulty taking
v.22.0.1 64-bit on win 10
never had these issues before today, but basically some changes are selectively not taking, are reverting back to previous. 2 examples:changed type font from Clyburn to Hummingbird (from Tk), change takes, saved work, then went to move type and reverts to Clyburn. so copied layer with Hummingbird, locked it, hid it, then made change, still switched back. closed/rebooted Illustrator, was back in Clyburn. however, made change and it finally took, however could not change between Hummingbird Regular and Bold.
working with ellipses in a logo in CMYK. placed ellipse with gradient stroke. copied layer,…
1 vote -
illustrator crashes when using surface pen to draw
as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.
30 votesRaghuveer Singh [10:04 AM]
Hello,Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.Regards,
Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you. -
Left Mouse Button Single Click Acts Like Double Click
This only seems to happen in Adobe Illustrator CC 2018 and Adobe Bridge. I'll single click on a file to select it and it will open as if it has been double clicked. This happens intermittently. I've checked all the mouse settings and nothing has changed.
5 votes -
Illustrator makes mouse curser go slow (not a lagging issue)
Lets start by saying that Illustrator isn't lagging, It's just the mouse curser that goes slow when on the canvas.
I use an extra monitor connected to my Macbook macOS Sierra pro 10.12.4 (16E195)
I have noticed this a few times when using illustrator. It does not happen to any other program, Photoshop, sketch, Chrome etc.
This might be worth investigating as it is slightly irritating
Illustrator version 22.0.0
Cheers
21 votesHi everyone,
The issue got resolved with the new Apple adapter.
Thank you for your feedback.
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Tidak bisa masuk Ai
saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
mohon bantuannya1 vote -
freeze
My Version is Ai CC 2018
I opened Ai and try to load a new brush that i downloaded, the first time i did it by selecting the Other Library and choose the Brush file was fine but then on it just freeze everytime i do it, be fore i could even select the section that has the file, the application freeze1 vote -
When I change opacity in the header bar it opens up the move pallete bug
Version CC 2017
When I change opacity in the header bar it opens up the move pallete.
Expect opacity change.
Move tool pallete comes up.1 vote -
Windows Illustrator CC 22.0.0
GPU performance impossible with Intel(R) HD Graphics 530. Is this GPU needs to be replaced ?
There is a bug when moving the bloc (purple). The rendering of graphics is wrong and clipping.1 vote -
With multiple selection, you have to wait before clicking on key object
Illustrator CC 2018
Windows 10With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).
1 voteYou can tweak the double click speed in Windows settings or disable 'Double Click To Isolate' option in Illustrator’s Preferences > General.
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Illustrator crashes when opening a file using 'double click' that has missing fonts.
Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)
Step 1: I open a blank Illustrator for the first time and it opens fine.
Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.
Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')
Step 4: I have to close Illustrator using the task manager.
This only happens when the FIRST file I open is opened by double clicking it.…
10 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Illustrator CC 18 freezing on macOS High Sierra
Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Alt click drag
I am curious if anyone has ran into the same problem or even knows how to fix this problem.
I am using illustrator 2018 and I can not use the Alt click drag method to duplicate
I can not find out how to fix this issue2 votes -
ARTBOARAD SELECTION and arrow tool in CC 2018
I can't select and move vector graphics without this happening to my illustrator artboard (see screen catures), I can't move graphic elements without it shaking. I try zooming in and out - closing the document and illustrator and starting all over again, but it keeps happening over and over, I can't basically use the APP AT ALL.
Everytime I try to select and element or move an element the whole APP almost goes into a malfunction!
1 vote -
anchor point and handle display - no visible difference on screen
With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.
THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!
2 votesWith version 22.1 there is feature preference added for anchor point and handle size under "Anchor Points, Handle, and Bounding Box display".
You can update to latest version of Illustrator to use the feature.
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"Type Object Selection by Path Only" no longer works
I've been using this option from the start and the new version (Oct 18) ignores the preference and I have to click down to select objects below the type. VERY annoying.
3 votes -
Smart Guides not working in Illustrator CC 2018 even after I turn on snap to pixel
Smart Guides had not worked for me in a long time now. I update illustrator regulary and have snap to pixel turned off.
I have been using illustrator for over 13 years so I know all the tricks and methods and this drives me nuts.
In Sketchapp for example I select the object, hold the alt key and it will show me all the margins and distances around the selected object. That is a time saver.
5 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Laggy Performance with Rulers turned on
Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.
The effect is the same whether GPU preview or CPU preview is used.
Attached is a sample file with a few hundred rectangles.
With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.
With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.
15 votes -
Since updating Illustrator to CC 2018 it runs worse than before
Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.
1 votePlease get in touch with us thorugh support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Pixel Preview option bug
- Illustrator CC 2018 (22.0.1)
- create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.
1 voteRequest to Contact Support ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Thanks & Regards
Nitish Agarwal
Illustrator Team
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