Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Illustratr crashes when opening an existing file, on the latest version (24)
As soon as i open the latest version of illustrator (24) a window pops up saying Illustrator has crashed and that autosave has been turned off. Then when i go to click ok the screen freezes and I can't even shut Illustrator off.
1 vote -
Gradient tool Illustrator 24 high sierra
The Gradient tool does not work well in Illustrator 24.0.3 using high sierra 10.13.3.
When changing anything with the annotator (color stops, angle, etc) illustartor will hang for several seconds, and nothing can be selected, so I have to wait for it to resume. Often times the gradient panel will blink continuously during this time, it's weird. It's like it's having a spasm. Everything with the gradient works fine in 22.1, so I've been using the older program when i have to use a lot of gradients. This is annoying though, to constantly switch between programs. Why would you, yet…1 vote -
Illustrator's Artboard does not update live
I am on a 2017 MacBook Air running macOS Catalina (10.15.5). My Illustrator version is 24.2.1. I haven't seen anything else about this problem on here. After doing anything such as creating a pen stroke or trying to fit the artboard to the screen, the artboard will not update and will only do so once I have used the zoom tool in some fashion.
1 vote -
2019 Mac Pro with AMD Pro VEGA II Duo Graphics
I attached my AISniffer and computer configuration files from MacOS. This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.
These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.
It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?
1 vote -
2019 Mac Pro with AMD Pro VEGA II Duo Graphics
This has been something I've brought up a couple times to Adobe and they know it's a problem but it seems like the resolution of this has been slow going.
These newer Mac Pro graphics cards don't seem to be supported with the newest version of Adobe Illustrator.
It's a problem because Adobe Illustrator runs extremely slow when it says that there isn't a compatible GPU. Can anything be done to add these graphics cards to the "approved" list?
MacOS Catalina 10.15.5
2019 Mac Pro - MacPro7,1
28-Core Intel Xeon W
768 GB RAM
2X AMD Radeon Pro Vega II…1 vote -
Converting Text to path extremely slow
Converting Text to Path ist extremely slow. I have a Job, where 1000 textboxes (each a 5 digit number) has to be converted to paths. On my iMac (3,7 GHz 6-Core i5) this task takes 16 minutes. I tried the same with 16 years old Freehand MX on a 11 years old MacPro 2 x 2,8 GHz Quad Core and it took 13 SECONDS! As there was never an Intel-Version of Freehand it runs under Rosetta what lets the Result in Illustrator look even poorer... And as I have to repeat this task 100 times I would end up in…
1 vote -
Bounding box center points disappears while adding ruler guides in 24.1.3.
Bounding box center points disappear while adding ruler guides in 24.1.3 please fix.
1 vote -
Zooming Delay
After updating I'm getting a delay when I zoom in or out, it doesn't react until I perform another action like panning.
1 vote -
Cannot view New Files
- Using MacOSX 10.15.5 (19F101), Newest version of Illustrator CC
- Open existing file file, create new file
- EXPECTED: A new file gets created and I can see the artboard and work within the file
- ACTUAL: A new tab opens with "Untitled" but cannot toggle to the new tab, and when attempting to break the new document out of tabs and input any objects (text, shapes, lines, or paste) into the "New" document, it creates/pastes into the first document opened, not the New one I created. Cannot manipulate any "New" document in any capacity with Illustrator, Photoshop, or Indesign (only ones I've…
1 vote -
Crashing and not recovering when laptop sleeps
HP ZBook Studio G5
Intel i7 8th Gen
Running Windows 10 Pro
Creative Cloud completely updated, including AIAny time I have an open file and leave the laptop for a few min, it seems to crash AI and will not recover any files, so I have to recreate files quite often.
1 vote -
unexpected illustrator app crash occurred
Illustrator app closes suddenly in MacBook Air, thankfully I can get my unsaved work.
1 vote -
when i wake my computer from sleeping mode(Windows10) and illustrator was still open. It is frozen in a way
when i wake my computer from sleeping mode(Windows10) and illustrator was still open. It is frozen in a way. I can click the documents tabs but the view isn't refreshing.. i can select a tool but i can not interact... zoom is not working ...
1 vote -
Random crash
Adobe Illustrator cc 2020 is randomly crashing, even if I'm not using it. It's happening at least a couple times a day. I'm using the last version of Catalina in my mac.
1 vote -
Measuring/positioning elements improperly includes shadow/effects
It used to be that when you selected an object/element with a drop-shadow (or other effect), the measurements did NOT include the drop-shadow. HOWEVER, now they do and it's causing me lose-my-mind!!! To measure and or position ANYTHING correctly, you have to first turn-off the shadow (in the Appearance panel) then position/measure and THEN turn-on the drop-shadow!!! Seriously, this is an enormous time-waster. PLEASE, allow us to turn off the function where everything is measured-and-positioned by it's drop-shadow. PLEASE
1 vote -
Cannot open Illustrator after updating to version 24.1.2. Windows 7 reports an error "missing VCRUNTIME140_1.dll". (The 24.1.1 is ok)
Cannot open Illustrator after updating to version 24.1.2.
Windows 7 reports an error "missing VCRUNTIME140_1.dll".
(The older version 24.1.1 works fine after downlaoding.)1 votePlease try the steps mentioned on this page to have this issue resolved – https://helpx.adobe.com/illustrator/kb/vcruntime-error-on-launch.html
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AI CRASHING
How about you guys fix Illustrator so it doesnt ******* crash. ***-pirates.
1 vote -
page failed to load
I cannot start a new file it says page failed to load and that's it
1 vote -
new version doesn't work.
when I click on New all I get is a black window with this code in the upper left hand corner: % CCXFNFTDIALOG_NAME , and no menus or anything
1 vote -
Missing Text on Menus?
I'm working on a 21.5 inch late 2015 image, 2.8 with 8GB using Mojave. I'm not quite sure what steps are happening and if there is a hardware issue on my side, but when I use Illustrator, there is an intermittent bug that seems to happen. Here's how it goes:
Using Illustrator, usually the pen tool.
The spinning beach ball pops up.
The screen freezes for a few seconds.
When it pops back into play, none of the menus have text. Literally, NONE, even those outside of Illustrator (Chrome, the Apple drop downs to restart/shut down)Is it just destroying…
1 vote -
Illustrator (version 24.1.2) crashes every time I use the crop tool.
I have been using the crop tool without an issue over the last year and a half, right up until yesterday. Today my illustrator refuses to work the second i click on the crop tool, and instantly crashes. I tried reinstalling it, but it hasn't improved.
1 vote
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