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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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74 results found

  1. 2-finger track pad zooming glitch/delay on mac

    Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.

    2 votes

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    5 comments  ·  Performance  ·  Admin →
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  2. Many Many issues with Illustrator 2018

    1. Ever since I've updated to Illustrator 2018, the program is always lagging and becomes non-responsive. Something simple like selecting "T" for a new text line will stall my program. I've attached my computer specs.

    2. The alt shortcut for brush tool no longer selects color with the eye drop tool. I have to manually select the eyedropper, then switch back to the brush tool which is very frustrating when I need to do this hundreds of times a day!

    3. The startup time has increased dramatically. Showing a blank screen for a couple minutes until the illustrator home screen finally appears. Also…

    1 vote

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    3 comments  ·  Performance  ·  Admin →
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  3. OPEN SLOW

    AI CC2017
    trying to launch
    I expect it to open in less than 1 min
    I am getting actual work-ready launch in 5-10 minutes.

    iMac 2013
    Yosemite

    2 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  4. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote

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  5. duplicate and align with option and shift doesn't function in Illustrator 2018

    2 votes

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  6. Pixel Preview option bug

    1. Illustrator CC 2018 (22.0.1)
    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.
    1 vote

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  7. Illustrator 2018 not working

    Illustrator 2018 is not working. How can I downgrade to 2017?
    The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.

    2 votes

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  8. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote

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  9. Illustrator CC - Lags constantly every attempt to do something in my layers

    I have been using Illustrator since macOS Sierra and it was decent in regards to performance not perfect though. Now since MacOS High Sierra Illustrator just destroys my workflow, I waste so much time waiting for the pin wheel to go away just so that when I attempt to move the cursor to interact with a layer is comes right back and i'm waiting again. . . and then at time it will crash (this is good I make backups)

    I would find it hard to believe that a relatively new MacBook Pro should have no problems handling an 600mb…

    5 votes

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  10. Illustrator CC 2017 (macOS 10.13) crashes unexpectedly in High Sierra.

    I was creating a second artboard and about to save my file when the program just crashed. This is the third time this has happened since I upgraded and before I realized there was a compatibility issue. Also, when opening Illustrator first thing in the morning after turning the computer on, it is back to taking a long time to open, usually getting hung up on the Perspective.aip.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
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  11. High Sierra MacOS 10.13 Illustrator and navigation

    When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
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  12. Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    Illustrator CC 2017 crashes when I use Asset Export, about every 10 minutes.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
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  13. Grey Block

    I Keep getting a flashing grey block appear across my artboards. Please help

    1 vote

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  14. Zoom lagging & Overal Speed Issues

    BUG. Files with any substance (not just plain squares) but normal large files are slow and laggy.

    1 vote

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    Request to Contact Support  ·  0 comments  ·  Performance  ·  Admin →
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