Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
701 results found
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Multiple plugin issues reported in Illustrator 2023
Hi,
When we open our recently updated Illustrator 2023, it reports a series of plugin issues, see attached. Please fix it.
Thanks,
Lior
Hebrew University of Jerusalem1 vote -
GPU performance enabled, but Illustrator is still using CPU at 100%?
Greetings, I have a 4070 ti and an AMD Ryzen 9 5900x (12 core) with 64 gb of RAM config, windows 11 machine. I have resetted the config files (deleted all the folders there), whenever I open a project that has 3d materiales and objects in it, illustrator refuses to use my GPU, despite having all the relevant boxes ticked in preferences. Here is a screenshot of whats happening. I am a CC subscriber and using the latest version (27.6.1 64bit). My video card should be able to handle any 3d task I set to it silky smooth, just applying…
1 vote -
100% View is Inaccurately Sized - Wrong Monitor Resolution Detected?
This is marked ad fixed in older bug reports, but it is still an issue in 2023.
When viewing my artwork at 100% Display, it is not accurate. The document I will refer to for this example is a 6"x9" postcard. The settings I have tried and the actual results are below:Edit>Preferences>Display Print Size at 100% Zoom is checked
Result: ≈7.5"x11"Edit>Preferences>Display Print Size at 100% Zoom is not checked
Result: ≈5.25"x8"Tried both of these settings with the "View Actual Size" shortcut, they rendered the same results.
So currently, the only way for me to actually see the…
2 votes -
Unknown error when placing PDF in illustrator
An unknown error occurs when placing PDF files into Illustrator. This appears to be an M1 issues as it does not occur on the Intel platforms or when I launch the Intel version on the M1 System.
3 votes -
colourproof is not available
Colourproof is not available (OS 10.15.7 / AI 27.4.1) as preview mode in RGB or CMYK – doesn´t matter. tested various documents.
1 vote -
Illustrator is crashing all day long, for no reason
Illustrator is crashing straight away, it just crashes and closes, sometimes recovering the file worked on at the time and sometimes not, and for no apparent reason to me. It doesn't crash with a specific file, it has crashed with several. I stopped counting after crashing 20 times in one day. I use a Creative Cloud account where I alternate using it between a Windows computer (at work) and at home on an iMac (home-office) and it only crashes on Windows. There is no conflict to report in System Compatibility Report in the Help menu. When it crashes and closes,…
2 votes -
Object editing actions stop working
Some actions stop working without reason. Sometimes I can't rearrange objects or even duplicate. That includes the Keyboard shortcuts for those actions. I need to restart Illustrator for it to work again.
I work on Macbook Pro 14" M1 Pro1 vote -
Fan runs constantly after update to 27.4.1
Updated to 27.4.1 yesterday. Today whenever I run Illustrator, my fan kicks in on high. Activity monitor says "Adobe Illustrator Web Content" is using 100% of my CPU.
Using: MacBook Pro 2019, running Catalina 10.15.7
Restarting doesn't help. Only thing that helps is to quit Illustrator or run previous version (26.5.3)3 votes -
"Adobe Illustrator Web Content" process runs when I open the document in latest versions of AI and keeps running forever, taking CPU and RAM
Title says it all. Wasn't happening up until few versions back. Still happens with 27.4.1.
Macbook Pro/2019, Intel, macos 10.15.7
3 votes -
PC performance issues when using the Shape Builder tool on dxf files (or vector format).
When using the shape builder tool against a dxf file (or vector format), the CPU usage is not high and not working.
When using Simplify on a dxf file (or vector format) to reduce the number of paths, the CPU usage increases to approximately 100%, confirming that the CPU is working correctly.
This behavior makes sense since the calculations are done by the CPU since it is a vector format.However, when using the shape builder tool, the CPU and GPU functions are not used.
I was checking the resource monitor and the CPU and GPU usage was about 3%~5%.1 vote -
PLEASE FIX THE BUG THAT KEEPS FREEZING AND CRASHING THE APP WITHOUT SAVING
I have an HP Pavilion using the latest version of Adobe illustrator and ever since the update it has been constantly crashing without saving and when it finally works, certain items have disappeared but by time I am halfway done fixing it and crashes again losing all progress.
1 vote -
Se cierra automáticamente
No me deja habilitar el acceso a Illustrator, se cierra sin consentimiento.
2 votes -
1 vote
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Zooming on macOS 13.2.1 (22D68) and Illustrator 27.3.1 (and previous version) is h-e-l-l
When zooming in with my Apple Trackpad (external but also with the build in one) zoom is not smooth and lags. MacBook Pro M1 Max. My colleague didn't experience this while being on the latest Illustrator version, until they updated to the latest macOS version (from 12 to 13, Intel MacBook Pro). So my assumption there is a compatibility issue over there with macOS. The experience while zooming with GPU is normally smooth, but now it is worse then zooming in CPU mode. Changing, rebooting and reinstalling didn't work.
1 vote -
Illustrator after 5 mins starts loading continuously
Once opening my cloud file after 5 mins the cursor starts loading & doesn't stop. Making it impossible to save. The only way to stop the issue is to force quit on Mac & reopen, then it'll repeat after 5 mins again
1 vote -
Animated zoom not working in latest version 27.2 for Mac
Animated zoom is not working on Macbook Pro (Intel). I have checked the "Animated zoom" option under GPU in Performance. Restarted the app too.
I tried it on another Macbook Pro (M1) and it just doesn't work.
1 vote -
Crashing while using Wacom Intuos
Using the Wacom Intuos Comic Pen & Touch pad (2015) model, and illustrator crashes every time I start using the drawing pad. Does not crash when I use my mouse for pen tool.
3 votes -
Illustrator Nonstop crashing
Illustrator crashes often throughout the day. Mac Studio M1 Ventura 13.2 128 GB Ram 4TB HD, Illustrator 27.X.
Happens often after pasting artwork from other files and then moving the pasted artwork.
This is happening on multiple Mac Studio's with designers working on different files.
Files are local on their desktops.
We reset preferences files, cache etc.
This is a really critical issue.
1 vote -
freeze on save
I have consistent problems with Illustrator 27.2 hanging/lagging (becoming entirely unusable, with any action resulting in a ca. 10-second wait) following saving. This seems to happen only if I happen to switch to another open window/program while saving is in progress. This has only been happening w/in the last few weeks, so perhaps connected to a recent update? The only way to correct the problem is to quit and restart Illustrator (even shutting down the individual file isn't sufficient). It happens whether or not I'm using an external monitor.
I'm on a 2022 14" MBP, 16 GB RAM, Ventura 13.2
2 votes -
Constantly Crashing
I am on a iMac & the program crashes quite often with no set reason except I am doing either using a new tool, saving or switching layers... It also has locked up several times & I don't think my files are that big...
1 vote
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