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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. navigator doesnt work

    i`m using latest illustrator build, the navigator panel just doesnt work anymore.

    1 vote

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  2. Match zoom

    I always toggle 2 files with tool match zoom, but it's not working for CC18, but if I start match zoom option & manually select the second file then its possible

    1 vote

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  3. Random screen lines

    Random lines showing up on screen.
    os 10.14.5
    ai2019

    1 vote

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  4. Embed images disappears/ becomes damaged after illustrator crash.

    It started to happen after I changed to windows 10 and dobe updated the Illustrator version. Prevent this from happening, cause when images are embed I do not have any copies in my computer. They are just there in illustrator and lots of hard work might be lost.

    1 vote

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  5. Ai file really slow

    I'm working on a file which is running very slow but i can't figured out why. I've followed all the steps in the "Performance" thread but it didn get better

    File has a lot of graphics but it seems that the problem isnt my pc, Ram used is only 30% of total Ram

    PC specs:

    i7 5820k

    GTX 980ti

    16 gb RAM

    1 vote

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  6. Serious performance lag on 23.0.6

    Serious performance lag on 23.0.6

    Just updated to 23.0.6 I am on an imac 3.6ghz i9 with 64gb ram. I would click on a block of text and delete - there would be a long pause, beach ball, block deletes, pause, back to work. GPU vs CPU view didn't make a difference. I switched back to 23.0.5 and everything is fine.

    1 vote

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  7. Illustrator is crashing after selecting specific tool

    My GPU and CPU is GTX 750ti and Intel Core i5-7400
    This has been happening for lot of months and I had to move to 2018 version.

    Edit: Ignore the first video called Illustrator CC... (Fail)

    1 vote

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  8. performance lag

    panning around canvas is very slow, not fast as it should be.
    Viewing file in outline line mode and then switching back seems to fix until a new document is opened and then software slows down again.
    Hopefully will be fixed with an update.

    1 vote

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  9. Moving paths very slow if not dragged at the center

    Ex: Create a circle
    click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
    Win 7, CC2019.

    1 vote

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  10. Extremely slow or crashing Illustrator 23.0.3 (64bit)

    Windows 10 Home (OS Build 17137.885)
    Intel Core i7 3930K 3.2Ghz
    32GB RAM
    2 SSD 1TB Drivces (30% full each)
    GPU - Nvidia Geforce GTX 1060 3GB

    SHOCKING PERFORMANCE!!
    Slow to load even the smallest AI files!
    Crashes intermittently, cant re-create the problem!!

    1 vote

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  11. Random slow-downs opening or saving files

    In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.

    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 64 GB
    Boot ROM Version: 172.0.0.0.0
    SMC Version (system): 2.41f1

    OS 10.13.6

    1 vote

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  12. IL bug images and files and QT movies

    I POSED THIS BEFORE AND IT SEEMS TO HAVE VANISHED SO I AM RE-SENDING.

    THESE IMAGES AND JPEGS AND QT MOVIES AND FILES CORRESPOND TO SEVERAL BUG REPORTS OVER THE LST MONTH.

    PLEASE REFER TO TEHSE FILES WHEN ADDRESSING MY BUG REPORTS.

    I HAVE REPEATEDLY REPORTED TEHSE BUGS, MOST OF WHICH HAVE BEEN OCCURRING WITH MULTIPLE VESIONS OF ILLUSTRATOR, SOME ATING BACK DECADES, THROUGH MULTIPLE VERSIONS AND MUTIPLE MAC MODELS, THROUGH MULTIPLE OPERATING SYSTEMS.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A42cace1b-f6e3-4555-b4aa-c9d959341108

    DOUG MILLHOFF
    d.millhoff@sbcglobal.net
    213-251-8551

    1 vote

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  13. 1 vote

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  14. Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the docume

    Illustrator freezes when runs in a loop for 500 times. So inside loop only I am adding the document, saving to the disk and close the document

    Here is the code

    for(var i=0;i<500;i++){
    var doc = app.documents.add();
    doc.saveAs(File('~/Desktop/Test'+(i+1)))
    doc.close();
    }
    Run, this code and you will never able to create 500 documents. I use automation a lot and in one go I have to loop over 1000 documents that have graphics inside it. BUt here in sample cript I am not doing nothing just crating 500 documents without any graphics, still Illustrator frezees.

    I have attached the screenshots for memory…

    1 vote

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  15. illustrator freezing with simple pdf file

    I've attached a simple pdf file created in R using ggplot2 graphics library, when you try to work with this file in illustrator it freezes. It takes seconds just to move the picture even on a 48 cores PC with 120 GB of memory.

    1 vote

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  16. laggy after placing linked files

    When I place a JPG in my file (linked, not embedded), my Illustrator file becomes laggy. It lags when I pan across the file or zoom in and out and takes longer than usual to save the file. I've noticed this as a problem since the latest update of Illustrator.

    System specs:
    Mojave 10.14.5
    imac (retina 5k, 27-inch, 2017)
    3.8 GHz Intel Core i5
    64 GB 2400 Mhz DDR4 Ram
    Radeon Pro 580 8GB graphics card

    2nd monitor is an older 4k imac

    running Illustrator 23.0.4

    1 vote

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  17. Moving artwork generates copies along its path

    After spending hours on a logo design, I selected all of the art, resized it to fit the canvas, and then moved it over a few spaces to the right. When moving the artwork to the right, illustrator began to generate copies of the art every time I tapped the right arrow key. This mass copying then made the application crash. I am able to open the file but my layers now have hundreds of sublayers in each of them!

    I have used illustrator for years and never seen this before.

    I am running on Windows 10

    Intel(R) Core(TM) i7-4770…

    1 vote

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  18. Corner Radius / Scaling instead of select and drag

    In previous versions of Illustrator dating back 30 years, I used to be able to group-select entire object, option-select an anchor point, and reposition the selected object by dragging it to a new place.
    Now it has become hit-and-miss, usually I end up accidently radiusing corners or resizing the item, and having to undo and try again, often several times.

    1 vote

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  19. Illustrator 2019 inoperable after Windows 7 update

    Windows 7, CC 2019, 64-bit PC:

    Since latest Windows 7 update, Illustrator opens but none of the tools work, and the pull-downs roll back up before I can select one. Coworker with Illustrator 2017 has the same problem. Photoshop and Acrobat work.

    Also, after the second-to-last Windows 7 update, we can no longer print a second PDF after making the first one, from any program (Illustrator, InDesign, AutoCAD...). We still have this problem too.

    1 vote

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  20. Completely wrong displayed information

    Illustrator is displaying offset clipping masks, will Not display Objects properly or at all as if they are entirely transparent with every setting I can find that says it shouldn't be.

    1 vote

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