920 results found

1. accept both full stop and comma as decimal separator

   Illustrator is very picky when it comes to entering decimal fractions in input fields. E.g. when using Dutch as keyboard language, the . is not allowed, and ignored, so we have to use the comma, which does not reside on the num keypad.
   Please make Ai accepting both the . and the ' as a decimal separator.

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2. Zoom Tool – Zoom out sometimes doesn't work

   I often zoom out by selecting the Zoom Tool from the toolbar, then holding down 'Option' and clicking the mouse to zoom out. This does work most of the time, but sometimes it doesn't work and I have to click another tool option then click back to Zoom for it to work properly.

   Not sure if there's something specific I'm doing before to prevent it from working, or if it's just random.

   Illustrator 22.01 Mac

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3. New Document dialog window always coming up blank now

   It was working at first, but now when I try to create a new document I just get a completely blank dialog box. When I mouse over areas of the box, the pointer turns from arrow to text input cursor or clicky-finger depending where in the window I am, which implied that everything is there, but not visible. To confirm this, I clicked on where I knew my favourite preset to be and hit return, and it created the right kind of new document.

   So the dialog comes up, but doesn't display anything even though it's all there to interact with

   It was working at first, but now when I try to create a new document I just get a completely blank dialog box. When I mouse over areas of the box, the pointer turns from arrow to text input cursor or clicky-finger depending where in the window I am, which implied that everything is there, but not visible. To confirm this, I clicked on where I knew my favourite preset to be and hit return, and it created the right kind of new document.

   So the dialog comes up, but doesn't display anything even though it's all there to interact… more

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   Resolved (Comments Open)  ·  Anish Kumar responded

   Since the issue is resolved after updating the drivers, so marking it as Resolved.
   If you still face the issue even after updating drivers please send me an email on anish@adobe.com

4. Layer panel not working with document multiple windows

   Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
   The layers panel is not responding when I want to open a layer tree, block and hide/show.

   I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

   I try to explain what I'm doing:
   1. Open an empty New Document
   2. Add two new layers
   3. Draw something on every layer
   4. Duplicate the window going to Window > New Window (I want to have a general view of my drawing in a window and work on the details in the second window)
   5. Now I try to hide/block/open the layers from the Layer Panel. It doesn't work.

   I attached a GIF to hopefully explain better my problem.

   This is the discussion link: https://forums.adobe.com/thread/2354291

   PC specs:
   OS Microsoft Windows 10 Pro
   OS Version 10.0.15063 build 15063
   System model Alienware Aurora R6
   System type PC based on x64
   Processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 core, 8 logic processors
   Graphic Card GTX 1080 with GeForce Driver version 384.94

   Hi, I have the AI latest release (21.1.0) and I'm facing an issue with multiple windows on two different screens of the same project.
   The layers panel is not responding when I want to open a layer tree, block and hide/show.

   I read there are some problems with the GPU preview so I tried to disabled it but the problem is still there.

   I try to explain what I'm doing:
   1. Open an empty New Document
   2. Add two new layers
   3. Draw something on every layer
   4. Duplicate the window going to Window > New Window (I want to… more

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   Completed (Comments Open)  ·  Anish Kumar responded

   This issue is fixed in 23.0.
   If it is still reproducible, please drop an email to sharewithai@adobe.com with this user thread link.

   Thanks
   Anish Kumar
   Illustrator Team

5. Add scrollbar to the Image Trace panel

   The 3d panel has a scrollbar, but the image trace hasn't.

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6. Scale Strokes & Effects checkmark in Transform panel is disabled when nothing is selected

   Illustrator has many ways to reach certain values, options and functions: through menus, panels, preferences, etc. Accessibility options are fine most of the times, and we are all used to this approach (sometimes it becomes ridiculous, like with many ways to access Transform).

   But there are some toggles which are hard to control.
   'Scale Strokes and Effects' can be accessed in Preferences (as a global option), in the Scale dialog (as a local option), and in Transform panel (as some kind of contextual option)...

   No. I lied, but in a way I once was fooled by Ai. These are the same option, and they are ALWAYS global. Toggling it in the Scale dialog makes the option in Preferences tick/untick. Same happens with their copies in Transform.

   It is confusing, but this report is about the fact we can’t toggles this (or its smaller brother, 'Scale Corners') in Transform, when nothing is selected. They are just grayed out, disabled, as if they were a contextual option, which requires a selection ang gets applied to it. But it’s a wrong assumption and a lie, unintentional though.

   Fix this, please. Not a user request! Bug.

   Illustrator has many ways to reach certain values, options and functions: through menus, panels, preferences, etc. Accessibility options are fine most of the times, and we are all used to this approach (sometimes it becomes ridiculous, like with many ways to access Transform).

   But there are some toggles which are hard to control.
   'Scale Strokes and Effects' can be accessed in Preferences (as a global option), in the Scale dialog (as a local option), and in Transform panel (as some kind of contextual option)...

   No. I lied, but in a way I once was fooled by Ai. These are the… more

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7. Eye icons are broken in AI in all panels

   Unlike Photoshop, Alt+clicking an eye icon in Layers and Appearance does not hide everything else but the clicked item. The second Alt+click should revert the operation.

   Same should apply for lock icons.

   Then, clicking and dragging the cursor down through eyes to show/hide everything below the pointer works only in Layers — but no in the Appearance, where this is as much important.

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8. Tool buttons appear as copies in other toolbars

   Ai display a copy of the currently selected tool in each custom tool panel a user have. This is distracting, eats up space, and serves no practical purposes.

   Yes, I kind of understand the logic behind this... 'what if a user does not have the currently picked tool in any panel now displayed? how can they know what tool is no active?' — but why EVERY panel? Choose one. Or let the user to choose one.

   You are allowing to create toolboxes with no fill/selector stroke, without Draw modes even (Normal/Behind/Inside) — something a user can’t get anywhere else if it’s turned off! But here you are pushing the active tool way too much.

   Ai display a copy of the currently selected tool in each custom tool panel a user have. This is distracting, eats up space, and serves no practical purposes.

   Yes, I kind of understand the logic behind this... 'what if a user does not have the currently picked tool in any panel now displayed? how can they know what tool is no active?' — but why EVERY panel? Choose one. Or let the user to choose one.

   You are allowing to create toolboxes with no fill/selector stroke, without Draw modes even (Normal/Behind/Inside) — something a user can’t get anywhere else if… more

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9. Font Height Options Tab order is broken

   In Character panel, when you choose an option to display Font Height Options, hitting Tab to focus works wrong.

   Click Font Family field to focus it and press Tab to focus the next one, Font Style. It works fine, nut the next press moves the focus to the Font Size field, skipping Font Height Reference field!
   So it means we can’t access this field at all using a keyboard.

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10. Pressure option not showing / grayed out with Wacom tablets/pens

    Wacom pressure not showing on menus illustrator 25.4.1.
    But if I use the Wacom 6d brushes, it have the pressure. But again, if I turn of pressure on Wacom brushes, it goes grey again and I can't turn on again.
    And if I create a brushes from scractch, pressure is greyed out, and I'm using Bir Sur, and can't go back the drivers, like I did on the old machine (Wacom drivers, but there is high Sierra, that support an old drivers) it worked on old driver. But on Big Sur I have not this option. and I already tried with 6.3.43-3 the same problem.

    Wacom pressure not showing on menus illustrator 25.4.1.
    But if I use the Wacom 6d brushes, it have the pressure. But again, if I turn of pressure on Wacom brushes, it goes grey again and I can't turn on again.
    And if I create a brushes from scractch, pressure is greyed out, and I'm using Bir Sur, and can't go back the drivers, like I did on the old machine (Wacom drivers, but there is high Sierra, that support an old drivers) it worked on old driver. But on Big Sur I have not this option. and I already tried… more

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

11. Change Scale tool behavior - revert back to scaling proportionately, shift & drag

    macOs Sierra 10.12.6

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    For now, how do I get the scale tool to work like it used to? Is the work-around the same for Illustrator 23.0.1, as it is for Photoshop?
    https://forums.adobe.com/thread/2548154

    macOs Sierra 10.12.6

    Illustrator 23.0.1 - Scale tool doesn't work the same as it's been for years!! Ugh!

    Please revert to the legacy behavior of scaling shapes, images and text proportionately by using the scale tool + holding shift key and drag to enlarge or reduce size of shape proportionately. This way has been burned in my brain for many, many, many years. My fingers move faster than I can think, and now my logos turn out wonky unless I scale it the long way, by opening up the scale tool and typing in percentages!! No thanks.

    For now, how… more

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12. Color panel switches from secondary display to the primary display

    I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

    Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

    So here's the normal state:
    https://forums.adobe.com/thread/2549930

    See the Color panel at the bottom of the second-from-left column of panels on display B.

    In the screenshot the Fill proxy is active, but I want to affect Stroke, so I click the Stroke to make it active, and, as I mentioned, instantly, the Color panel (and the entire column of panels in which it's docked), teleports to display A:
    https://forums.adobe.com/thread/2549930

    This happens with the Color panel un-docked too, except then it makes the jump alone, from whatever screen coordinates it occupied on display B to the same relative coordinates on display A. And it bears mentioning again, clicking on either Fill/Stroke proxy (Color panel or Tools), produces this result . . . every time, now.

    I've tried everything I could think of to create a condition that changes the behavior (including clearing/replacing preferences and settings; all but re-install).

    Some findings:

    Jumps from B to A at least on the first instance, no matter how it got on B
        Even if it starts on A, and I drag it to B, it jumps to A as described above on the fist proxy click
        After that first instance, if I drag it back to B, the click the proxy again, it stays put on B
    Jumps from B to A every time when it's on B as part of a preset Workspace
        After the jump; Reset Workspace; jumps again
        Some inconsistent behavior if dragged back to B in this case; might jump in next proxy-click, might not
    

    I have a Window 10 machine too, but haven't tested.

    I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').

    Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.

    So here's the normal state:
    https://forums.adobe.com/thread/2549930

    See the Color panel at the bottom of the second-from-left column of panels on display… more

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Artboard tooltip cannot be dismissed

    When I double click on an Artboard to open its properties, I receive a blue tooltip "Shift-click to select multiple artboards. Alternatively, Shift-drag to draw a marquee...". However, I am unable to dismiss this tooltip because the Artboard Options dialog is open, and that is at the highest z-index, and I cannot interact with any other interface unless I dismiss this dialog.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

14. Drop shadow bug on modal dialogs

    Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.

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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. Properties panel does not scale in width

    In Illustrator CC 2018 (Windows), the Properties panel does not scale in width, so it can not be grouped with other panels (when switching, all panels become equal to the Properties panel in width).

    In the transformation section of the object in the Properties panel, you can not change the size proportionally using the Ctrl + Enter shortcut. In the Transformation panel, you can do this.

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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

16. Right click menu location bug. Win10 200% scaling.

    When I do right click, coordinate of context menu location doesn't double and located at the center between of cursor and top left corner of the workspace. This bug happens at all CC versions support Hi-dpi displays. Absolutely clean Windows, Illustrator, no plugins.

    https://youtu.be/WySXd6viYac

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This issue has been fixed in the latest Illustrator version (23.0.3 on WIN & 23.0.4 on MAC).

    Please update AI & let us know if you are still facing the issue or not.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

17. Area Type Options: Align is mislabeled. Should say "vertical", not "horizontal"

    This UI option is mislabeled. It controls the vertical alignment of the text in a frame, not the horizontal alignment.

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18. Some menu items are missing access keys (underline letters when Alt is held) when

    On Windows, Alt keys can be used to access all menus via keyboard.
    When you hold Alt, a letter that you can press to access a particular item is underlined.

    Some items though are missing these underlines, specifically:

    Edit > Spelling, My Settings, Edit Colors
    Object > Collect for Export
    Window > Extensions, Find Extensions on Exchange, Workspace, Toolbars... most panels here, including newer ones.

    Some are less needed, some are more important.
    Please don’t miss these. It feels like new items loose these (except for new Select Same Text options — good job!)

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19. MacOS Big Sur rendering bug.

    Hi!
    I am an apple developer and I installed Big Sur beta (now on version 3) for work. I run into a problem with Illustrator that other people are not seeing. If I open one file everything is OK. When opening two or more files, I get a really nasty visual problem, with Illustror only. See file attached. Is anybody else having this problem, is there a way to fix it? I reinstalled Illustrator and it keeps happening.

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    This issue is resolved in Big Sur (macOS 11) public release

20. Stuck on Rotate or Reflect Tool - Wacom Input Device

    I have run into this issue many times over the years (multiple AI versions) and figured I'd add to the posts about it.

    When using either the Rotate or Reflect tool, Illustrator often gets stuck. What I mean by stuck is that after trying to rotate or reflect some artwork, the Rotate or Reflect tool remains active as if you never released right click. This makes it so that every subsequent movement just rotates around the artwork as though you were still holding down right click. If you try to click elsewhere in the program, nothing happens. Clicking with a different input device such as a mouse does not remedy the issue. This locks the software up for a few minutes until eventually illustrator releases from the rotate/reflect tool and only then can you continue to work.

    There is also the issue where, if you try to change the rotational axis, the center point gets stuck to the cursor and the program is stuck in a similar fashion. The light blue rotation axis is stuck to the cursor and clicking elsewhere in the program yields no response. I've stopped trying to move the rotational axis since it now seems to happen almost every time. I bring this issue up since it seems to be related.

    I know one resolution that works is to disable GPU preview (Ctrl - E) but on some of my machines that makes things unworkably slow. I found this solution on various forums and it seems to fix the issue for most people.

    Also, I am using wacom input devices. Others who've run into the same issue seem to be also using Wacom devices. I'm usually using a intuos or cintiq so I can't say for sure how often it happens with a mouse.

    Let me know if I can provide any further clarity on the issue. Glad to help in any way possible since this issue has been causing some serious work interruptions.

    Thanks illustrator team for all the bug bashing! We greatly appreciate your work.

    I have run into this issue many times over the years (multiple AI versions) and figured I'd add to the posts about it.

    When using either the Rotate or Reflect tool, Illustrator often gets stuck. What I mean by stuck is that after trying to rotate or reflect some artwork, the Rotate or Reflect tool remains active as if you never released right click. This makes it so that every subsequent movement just rotates around the artwork as though you were still holding down right click. If you try to click elsewhere in the program, nothing happens. Clicking with a… more

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