Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
59 results found
-
Scale Tool windows defaults to random percents when real-time drawings is enabled.
To recreate is problem: First enable Real-time drawing. Then draw a box. With the Scale Tool window open, uniform scale the box 400%. Duplicate that box by holding down OPTION key while click and dragging the box. Click on the second box and open the Scale Tool window: when I do this I no longer see 400% in the scale percentage, instead I find completely random numbers and sometimes it selects non-uniform. This gets annoying after a while.
5 votesI am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Closing while saving dialogue box has a grammatical error.
The close-while-saving dialogue box says "Close anyways" as an option which bugs me because it should read as "anyway" not "anyways." The latter is grammatically incorrect. Not to mention that "getting saved" is also wrong and should be "being saved"
18 votesWe have the fix available in the latest release, where we have redesigned this dialog. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Colours of Layers defined in documents saved by version 23.1.1 & prior are shifted one colour down the list by Illustrator 24.0
When a document created by or saved via Illustrator 23.1.1 or prior is opened in version 24, some (but not all) the Layers are incorrectly set in the colour immediately below the correct colour in the default Layers colour list.
For example, a Layer that was set in “Brick Red” in a version 23.1.1 or prior document, is automatically changed to be in “Olive” when opened in version 24.0. “Olive” is immediately below “Brick Red” in the default colour list.
This error is consistent across many different Illustrator CC documents - e.g. every document that I tested & that had…
14 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
Anish Kumar -
Alt + Scroll wheel doesn't zoom
Just updated to 23.05 (64 bit windows 10) and the alt+mouse wheel no longer zooms. It just scrolls left and right same as CTRL+mouse wheel. If I use ALT+Shift+Mouse wheel it does scroll.
21 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
-
Illustrator crashes when switching views in the Asset Export panel
Has this been reported yet? There's a really easy-to-reproduce crash bug in Adobe Illustrator involving the Asset Export panel that affects even the latest version (24.2) .
If the Asset Export panel contains more than two items and an item other than the first is currently being renamed and the view is attempted to be switched from Grid View to List View, the mouse cursor will begin to move really slowly for a few seconds and after that, Illustrator will crash. See the video attached for a demonstration.Some system info:
Adobe Illustrator 24.2
OS: Windows
Version: 10.0
System Architecture:…1 voteI am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Home screen lists unmodified files as "Last modified"
The Home Screen lists recent files sorted by "last modified" even when those files have not been modified.
The list actually shows the files which were last viewed (or last closed), regardless of whether the file has been modified.
It would be useful to have both these options, but the current situation is wrong and misleading.
5 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Rotate dialogue box is now painfully inefficient (CC2019)
Rotate and Scale functions used to work the same, where you could press R+Enter or S+Enter to bring up their respective dialogue boxes, type in a number, and hit Enter. Very fast, very efficient. Now when you call up the Rotate dialogue box, the focus is on this manual angle widget instead of the numeric field. And should you try to use Tab to change the focus to that field you have to hit it 5x.
This used to be extremely efficient, which was great since it's not uncommon to use this feature hundreds of times in a day. It…
115 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Opacity and location overlaps with gradient bar (Gradient Panel) when expanded state of Gradient panel is docked in workspace
Gradient handles for linear and radial gradient are not responding to user input. Above the gradient input, disabled controls for setting position and opacity of stop are displayed (See screenshot).
40 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Photoshop Effects Dialog not Scaled when UI is scaled.
User interfaces that open within the workflow scaling incorrectly
System Information overview:
Dell 17-R3
Display: 17.3-inch UHD (3840 x 2160)
Chipset: Intel GL82HM170 PCH
Integrated graphics: Intel HD Graphics 530
High performance graphics: NVIDIA GeForce GTX 980m
CPU: Intel i7-6820HK
RAM: 32.0 GB DDR4-2133 DDR4 PC4-17000
Windows 10 Pro
Version 1809
OS Build 17763.253(detailed system information attached)
Adobe Illustrator 23.0.1 (64-bit)
User interfaces that open within the workflow scaling incorrectly with the computer operating with the graphics set to 4K (3840 x 2160). For example, with a path selected go to "Effect" --> "Sketch" --> "Chalk & Charcoal". The…
20 votesThis issue has been fixed with version 24.
The Effects dialog now scales as per the system/monitor DPI settings.
-
Workspaces not working, all panels hidden on start up.
Just update to CC23.0.1 and when I start up Illustrator all the panels are turned off and my workspace won't change or reset.
I can turn on the panels manually, but it resets when I close Illustrator. The reset, new workspace and manage workspaces options are greyed out. If I try to change the workspace nothing happens.
Windows 10 Pro, 64 bit
Intel i7-7700
16GB Ram
GeForce GTX 750 Ti17 votesCompleted (Comments Open) ·AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Closing the ticket as there were no users reporting issue in the last released builds.
Warm Regards,
Aishwarya G Gadodia
Illustrator Team -
Illustrator 2019 won't quit (thinks a window is open) & all the menus are in disabled state.
Hello,
I updated to Illustrator 2019 today, and I have gone to close it down but the option is greyed out in the file menu.
If I click anywhere it makes the error noise as if I have got an open window.
This seems to be a glitch with the latest software release.Thanks
18 votesI am glad to update that this issue was fixed in 23.1 release.
Thank you for all the feedback.
-
Color panel switches from secondary display to the primary display
I run 2 monitors in Windows 7, most typically with my artboard window on the left (display 'A'), and a layout of panels on the right (display 'B').
Not sure whether it started with this immediately after installing 2019, but today, any click on a Fill/Stroke proxy, either the one in the Color panel, or the one at the bottom of the Tools panel, the Color panel instantly jumps from display B to (the same position on) display A.
So here's the normal state:
https://forums.adobe.com/thread/2549930See the Color panel at the bottom of the second-from-left column of panels on display…
11 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Bounding box suddenly disappears using Selection Tool
Suddenly disappears, but when a select scale then select the "Selection Tool" again the Bounding box reappears. When it is gone, togglingthe quick key, has no effect though t changes the menu state for turning it on and off. Also, when it can't be seen, a small icon for the bounding box is in the corner, occasionally.
Sound familiar to anyone else?
52 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Tiny size indicators on high-resolution displays
I have Windows 10 and a display with a resolution of 2560x1440 and a scaling of 150%. Illustrator displays tiny size indicators. Take a look at the screenshots.
This is a long-standing problem with the scaling of the Illustrator interface. Please correct it, my eyes hurt.
78 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Rotation Handle Tolerance overrides scale and selection functionality while using Wacom.
Hiya. I have an issue with the Selection tool and the rotation handle functionality overriding both scale and shift+selection of other objects while using a Wacom.
Essentially, the rotation functionality tolerance seems to be 2-3 times higher than when using a mouse, which means that I have to zoom in far in order to either scale or select a nearby object.
This behaviour has been in every version of Illustrator since the original Illustrator CC - which behaved flawlessly.
I've also had it occur on 2 different computers with 2 different Wacom devices (Intuous 5 and Cintiq 13HD) and multiple…
171 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Window size not big enough - Can't open the illustration
When I try to open a document from my drive, I get a pop-up window that says: Can't open the illustration. There is not enough room for the window; increase document area and try again.
I've only had this issue since the last update. What can I do to fix this?
7 votesI am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Ankit Goyal
Illustrator Team
-
Non printable layers / Template Layer name no longer show in italics in illustrator CC 2018
Non printable layers / Template layer name no longer show in italics in illustrator CC 2018
91 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
'Remove redundant points' in Pathfinder options keeps unticking itself
AI doesn't respect 'Remove redundant points' being checked in Pathfinder options and always unticks it.
This option must not resets itself.45 votesWe have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience. -
Custom scripts added to the Scripts menu are not shown in alphabetical order
Custom scripts added to the Scripts menu are not shown in alphabetical order.
-Illustrator CC 2017.1.0 (21.1.0) version
-See screen capture29 votesCompleted (Comments Open) ·AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Attributes Panel shows Overprint for mixed selection
The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.
15 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
- Don't see your idea?