Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
939 results found
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Extra large font in drop down lists - can't fix
I can't modify the size of the font in Illustrator's drop-down lists. When I click on a top menu item (File/Edit/Object/Type, etc) the font displayed in the drop-down list is extra large, and I can't change it in Settings. Even when I select "Reset Essentials Classic", nothing happens. How can I fix this? Thanks!
1 vote -
Interacting with properties panel can make app require force close
MacOS 10.14.1
Illustrator 23.0.1Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:
- Menus are greyed out
- any menu function can't be done, including save and quit
1 voteHi David,
This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
You need to close the popup first to open the menu. -
Japanese version: Sidebar properties get clipped
The values get clipped out and it's difficult to insert values....
I think this is possibly because of poor localisation for Japanese UI as the Japanese text is larger and thus causes the clipping....
This has happened on many occasions but as a sample I included an image of the settings of corner roundness of an object.
I'm not sure if this happens on any other language UI's as I've only been using the Japanese version.
1 vote -
my mouse pointer appears huge in the InDesign interface
my mouse pointer appears huge in the InDesign interface
when i use my illustrator the mouse size look fine
i use a primary and secondary screens
Primary -3840\2160
Secondary- 2560\1440need help!
1 voteRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) respondedPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Custom scripts added to the Scripts menu are not shown in alphabetical order
Custom scripts added to the Scripts menu are not shown in alphabetical order.
-Illustrator CC 2017.1.0 (21.1.0) version
-See screen capture29 votesCompleted (Comments Open) · AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) respondedI am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Attributes Panel shows Overprint for mixed selection
The Attributes panel shows that a selection of multiple objects is set to Overprint when the selection contains objects that are not set to Overprint. Only if a non-overprinting object is selected prior to the group selection, will the Attributes will correctly show the "-" (Dash) to indicate a mixed selection. See Screenshots attached.
15 votesI am happy to share that we have fixed this bug in our latest release – 25.3.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Mac - Double click top bar to expand window no longer works.
Double clicking the top bar used to expand the AI window to fit screen. No longer works on Mac AI 2019
3 votes -
LogTransport2 locks app after failed requests to hbrcv.adobe.com
I have a corporate web filter that always tries to authenticate port 80 or 443 traffic. Illustrator is reaching out to hbrcv.adobe.com and because there is no traditional web interface to handle this request, if the library can't communicate without issue the entire user interface locks and becomes unusable. Any ideas how to fix this issue? Thanks!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Panels are Grouped, e.g., Properties can't be detached from Layers
I want to set up a new workspace to have separate windows. Illustrator is forcing them to be attached, and it takes up a lot of screen space, blocking my view of my artwork.
I am using Windows 10 v1803
1 voteit is unclear from the post what the issue is. You can drag out property panel using click drag on the header.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Impossible d'ouvrir le fichier
Fréquemment, à l'ouverture d'un fichier j'ai le message "Impossible d'ouvrir le fichier".
Il faut alors quitter puis relancer Illustrator. L'ouverture du fichier devient alors possible.1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Workspace on start up gathers to home screen instead of second screen!
Saved custom Workspace on start up gathers to home screen instead of second screen! This has only happened since the release of Illustrator 2019 - which has been the buggiest illustrator I've dealt with - horrible results to simple functionality that has never had problems in the past. very disappointed.
2 votes -
Keyboard does not work - only in Illsutrator 21.1
Keyboard does not work - only in Illsutrator 21.1
It was fine then it stopped
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Tool Windows Collapsed on Start
Tool windows collapsed on start — make tool windows not collapsed on start. This has happened to me before, I don't remember what fixed it. This doesn't happen if the start screen for MacBook children is used.
1 vote -
You took away the highlighted outlines from when I select and create objects
I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM
1 voteSorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.
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RIGHT CLICK NOT WORKING
RIGHT CLICK DOESNT ******* WORK ON ILLUSTRATOR
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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2 votes
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Continuous drag over locks or visibility in layer palette regularly fails when using Wacom
- I have experienced this problem on both macOS and Windows when using a Wacom tablet.
- Toggle visibility of multiple layers by click-dragging over the eye icons.
- Toggle the visibility of another layer by clicking on the eye icon.
- Occasionally the last click will be interpreted as being part of the drag gesture and the visibilty of multiple layers will be affected.
- Undo doesn't see step 1 and 2 as separate. So undoing gets you back to before step 1.
You may have to test this for a while as it doesn't happen very often. A few times a day if…
1 vote -
Can't randomly rotate an object anymore
Working in Illustrator 23.01, I'm no longer to hover over the corner of an object and have the curved arrow show up so I can randomly rotate. What's up? I need this feature.
3 votes -
Drop shadow bug on modal dialogs
Modal dialogs in Illustrator 22.0.1 (64-bit) on Windows are rendering incorrectly for me.
11 votesCompleted (Comments Open) · AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) respondedI am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!
just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!
3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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