Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
40 results found
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Paste in front places objects in a wrong position
Just updated to Illustrator 28.3 on macOS Ventura 13.4 on iMac 19,1.
Paste in front is fine on current artboard copied from. But paste in front does not land in corresponding location on another target artboard.
i.e. - copy text or art from artboard A. Paste in front artboard A lands in exact same spot. Paste in front artboard B (same size, but to the right of A) lands at -6.568" @ 139.125° from artboard A location (up and to the left). Artboard C (2nd document) lands up and to the left -19.6735" @ 169.064° of expected location.1 voteThe bug vanished after a reboot.
If you encounter this again — please leave a comment.
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Bounding Box outside path and wrong dimensions
After 22 years of using Illustrator, the bounding box does not works anymore as it was used to.
When I draw a square of 10mm x 10mm with a centered path of 0,5mm the bounding box was always visualized precisely over the path and the dimensions of the square are 10x10mm
Since yesterday (01.18.2024) the bounding box is visualized outside the path and the dimensions are 10,5 x 10,5mm
Hope that is only a bug and not a featureVersion 28.1 (64 bit) on Windows 10
1 voteThis is a feature, and you can disable it.
Go to Preferences > General and turn off Use Preview Bounds option in the bottom right corner.
With this enabled Illustrator includes strokes into the measured bounds.
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Object horizontal and vertical measurements are swapped in tool bar
MacBook Pro (15-inch, 2018)
Processor: 2.6 GHz 6-Core Intel Core i7
Mac OS Monterey 12.0.1 (21A559)
Adobe Illustrator 26.0.2When selecting an object, like a rectangle, the horizontal and vertical measurements in the tool bar are swapped. They appear correctly in the Transform window.
For example, a horizontal rectangle could be 7pt x 5pt, but when selected in the tool bar it shows 5 in the <--> dialog box and 7 in the vertical box.
I have restarted my computer and restarted illustrator.
See screen caps below.1 voteAs per the comment:
Illustrator allows to access dimensions of an object as well as dimensions of a live shape. In case when a shape is rotated by 90° the shape’s size values can look swapped compared to measured sizes. It’s like tilting a head. See attached images inside for clarifications.
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Issue with Illustrator starting page screen
Since the last 2-3 days whenever I open illustrator, the starting page screen is appearing this way (see attached image). I don't know what I can do to fix it.
1 vote -
No tools on illustrator 2021
Im on the last version of illustrator (on the date of 2021-01-20 at 9:47 am EST) and when i launch illustrator and create a project, there is no tools at all, when i change a settings in the window tab, nothing change
1 voteReinstalling Illustrator helped to solve this issue
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No x- and y-values for rectangles in the top menu bar
The last Update 24.2 installed. When drawing a rectangle there are no more x- and y-values shown in the top menu bar!!! So they can’t be edited. Only the width and height is shown. How miserable.
1 voteI happens when the width of the screen is not wide enough to fit all the elements the Control panel can display. Some blocks, especially from the Transform section, get omitted.
To workaround this without purchasing a larger display, one can open the Control panel's flyout menu, untick some options, like Align, and check if the section needed returns. If yes — then please vote here for a feature that would allow us to change the order of blocks in Control: https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40231882-allow-us-to-chose-order-of-controls-in-control-pan
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Welcome screen doesn't show
Hello,
I'm using windows 10 and Illustrator 24.0.2.Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.
1 voteGlad to know that Naoh.
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User Interface zoomed in
The interface in my Adobe Illustrator 2019 is 'zoomed-in' and it's not the same size as other Adobe apps. I've attached a screen shot of Illustrator 2018 vs Illustrator 2019.
1 voteIllustrator has a feature to scale user interface on high resolution devices. You may choose to turn it off under preferences>User Interface>UI Scaling.
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"Left-click the tool to view a list of all the tools in the tool group." Does not work.
"Left-click the tool to view a list of all the tools in the tool group."
Very simple, right? We've all been able to do it forever.
Well, I don't want to be overly unpleasant about this, but, having finally upgraded from Adobe CS5 to Adobe CC, I find that this most basic of actions is unperformable on my computer. It worked in CS5.
It's the newest version of Mojave, 10.14.3, and the newest version of Illustrator, on account of me having just installed it.
1 voteMarking Resolved based on user comment
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resize does not respect the homothety
1) It is impossible to draw a specific object
If we write 100 x 100 pt in L and H. This draws: 101,172 x 100,657 pt
It's not accurate and not square !!2) Having the box "keep proportions V and H" checked.
You can not write 200 pt in H and keep the proportion respected.
Example I type V = 200 pt. He writes me V = 202,172 pt and H = 203,292 ptStill not accurate and not square
It's a disaster, because gradually, while working and constantly changing the sizes of these objects, everything becomes oval and…
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still does for you — please check if the Use Preview Bound option in Preferences > General is disabled, and comment back if toggling it does not help.
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Interacting with properties panel can make app require force close
MacOS 10.14.1
Illustrator 23.0.1Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:
- Menus are greyed out
- any menu function can't be done, including save and quit
1 voteHi David,
This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
You need to close the popup first to open the menu. -
stroke
Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.
1 voteThanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.
Thanks
Anish Kumar
Illustrator Team -
You took away the highlighted outlines from when I select and create objects
I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM
1 voteSorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.
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Essentials Classic Workspace is missing
I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s
1 voteJim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.
If you are still missing it, please comment back.
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Adding Preset Brushes to Brushes CAN cause drop down menu to break
I wanted to have all the brushes that come packed with Illustrator available to me at all times. I loaded the ones I wanted, selected and added the brushes. Once I did this the drop down menu crashes and will not come back, the top is lost and does not scroll up. This has effected all my documents until I closed down Illustrator. When I did this again it was fine.... any ideas?
1 voteHi Benjamin,
Once you load all the brushes that you need in brushes panel, Save it as library from the flyout and you can open this library everytime you want to use it.
You can mark the library persistent, so that it opens on restarting the application.
Hope this helps. If you still need help write to sharewithai@adobe.com with mention of this.Thanks
Anish Kumar
Illustrator Team -
alt-drag initiate emergence of a strange text object
When I dragging an object with alt, a strange text appears.
1 voteMarking resolved based on user comment
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Selecting list view does not change from grid view in "Start" screen.
v22.0.1
Selecting "list" view in the "start" window does not change the view. Have restarted numerous times. Not a big deal, but annoying when I need to see full file names (which are truncated in grid view).
1 voteThe issue no longer happens in the latest versions of Illustrator.
If it still happens for you — please comment back with details.
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I can't paste into a new layer
I've updated to Illustrator version 22.0.0. I am working on a file where I need to replace a logo bug, so created a new layer. I've locked the original layer and then tried to paste the new bug onto the new layer (yes, it is selected), but I get the notice "You are attempting to paste or drag into one or more layers that are locked or hidden. Do you want to unlock and show all approriate layers?" So now I have to paste onto the original layer first, then move up to new layer. Is this a bug?
1 voteAs stated in the comment, if 'Paste Remembers Layers' option is turned off in Layers panel’s menu, this is an expected behavior — Illustrator tries to paste the art into a layer with the same name it was copied from, ignoring the selection in Layers.
If you disable it, Ai will respect the layer selected.
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unable to turn off this new touch type button in the character panel
unable to turn off this new touch type button in the character panel
1 voteHi Steve,
Sorry to hear that you are facing this issue. If you want to turn it off, you need to switch to some other tool. Or you can remove it from panel by the flyout menu.
If this doesn’t resolve your issue, then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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New document dialog doesn't provide default values
When in Illustrator, I typically use ctrl-n, then hit enter to automatically open a new document.
However, the new document dialog as of Illustrator 2017.1.0 doesn't have default values filled when the dialog opens, and one is forced to pick the type of document one wants to create, from web, mobile, print, etc. instead of just hitting the "enter" key and changing these settings later.
In other words, you are complicating the flow of creating new documents.
1 voteHi Phillipe,
Please accept my sincere apology for the inconvenience. New document dialog in new version shows the last used profile as default selection.
If you are still facing issue, Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here
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