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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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314 results found

  1. Layers Panel Glitch

    After upgrading to Mojave OS on a mac the layers panel glitches or flashes each time I click / draw on an art board or area outside an art board.

    It also happens when I manipulate the layers panel in any way, toggling visibility, opening or closing layer groups or any other operation.

    This flashing is irritating and takes my eye from the work.

    Attempted fixes

    Resetting preferences
    Adjusting GPU performance
    Turning of animated zoom
    Uninstalling illustrator
    Updating everything

    Illustrator Version 22.1
    MacOs Mojave 10.14

    5 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. checkered boxes block my screen

    Everytime I make a stroke these checkered patterns block my screen

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. Animated zoom and smart guide STUCK!!

    Smart guide didn't work, then i try to press Ctrll+U. The screen splash and animated zoom is disabled.

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. Illustrator Crashes when Opening File on Second Monitor

    Illustrator is crashing when I open up the application on my second Monitor. But when I open it on my laptop it works. It will only work on my second monitor if I open it up on my laptop then drag to the second monitor. But if I want to open up another illustrator file it will crash again if I'm using the second monitor.

    6 votes

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    9 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. GPU Preview displaying hidden shapes

    In GPU Preview, turning off the visibility of a shape in the layers panel doesn't always hide the shape - it still remains on screen.
    If I switch to Outline view the shape is hidden correctly.
    If I switch back to GPU Preview the shape is still being displayed.
    I have to reboot Illustrator to get GPU Preview to work correctly again.
    And then it goes wrong again very soon afterwards.

    This has now happened several times.
    I've also had shape fills showing as incorrect colors in GPU Preview, eg. a square with a white fill, suddenly started displaying as…

    3 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Shape tools lagging and leaving mark when resizing

    I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Placed graphic glitch

    Placing a 1-bit BMP image and rotating in Ill2018 results in a broken image. Toggling the GPU Preview on fixes the appearance on screen, but exporting to JPG, the issue transfers to the output image.
    I have a video @ http://www.veoh.com/watch/v139306245XMJBdwyS

    I am using a Mac Pro (late 2013) and Illustrator 2018 22.1

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. Pantone colours not appearing correctly in email preview

    When I convert a CMYK colour to pantone and then rasterize it into an image (cmyk) to make it smaller for sending, in the email preview (gmail) the pantone colour appears completely wrong.

    file is saved as pdf (cmyk). file is created also in cmyk

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  9. Performance issues in pixel preview on 5K retina screen

    When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

    15 votes

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    14 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

  10. Rendering Issue When Not Using Application Frame

    When the Application Frame is turned off and a file is opened it does not render correctly. Instead broken sections of the screen appear. It's different each time. In order for the file to render the Application Frame must be turned on. It can then be turned back off if the user prefers not to work in the Application Frame. I have attached a screen grab of one of the files opened with the Application Frame turned off.

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Screen rendering issue w/ Illustrator CC 22.1

    If I have the "GPU Performance" enabled, my screen goes crazy with just glitches and artifacts everywhere. As soon as I deactivate the GPU rendering, everything is going to be normal again.

    My specs :
    Macbook Pro 15" mid 2014
    2,8 Ghz Intel Core i7
    16 Gb ram
    mac OS 10.11.6
    NVIDIA GeForce GT 750M 2048 MB

    I use a dual monitor setup (laptop + an external 23" 1080p monitor). The issue described above only occurs on my 23" (non retina) monitor. I found a temporary trick: I have to drag the affected window on my laptop screen (where everything…

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. Vectors rendered too thick on screen

    Since the update to 22.1, all vector lines are being rendered too thickly on screen. Compare any lines drawn in AI with how they appear when printed out - they are inaccurately rendered on screen. Illustrator is a vector application, it cannot be displaying vectors with such poor quality on screen.

    5 votes

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Ai artboards all look like someone took an eraser over them.

    Ai CC2018. Opening any file sent by my teacher for class, I am the only student in class whose artboard looks like someone took an eraser over it. We've checked for hidden layers, etc. to no avail. I cannot even find the uninstall option to uninstall and reinstall it. Can someone help? I'm running Mac 10.13.2.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Zoom issue

    When zooming in from 3200% to 6400% or more, this line starts acting weird. The stroke should not be outside of the path line, but it seems like it's having a rendering issue or something. Seems like it might be a problem only when previewing on CPU. I switched to GPU preview and it's fine, but if I switch back it looks like the attachment

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. Hard crash GPU rendering MBP2016 - High Sierra

    I run a cleanly installed MBP2016:

    High Sierra 10.13.4
    3.3GHz i7
    16GB ram
    1TB SSD

    Illustrator Version 22.1

    On the current version of OS en Illustrator, but also for the past couple of releases I have experienced very frequent hard crashes of Illustrator when GPU preview is enabled.

    At random times, Illustrator will freeze, immediately after the entire system and only a hard reboot will bring it back.

    The phenomenon is frequent yet completely random (no obvious triggers).

    Disabling GPU preview immediately stops this from occurring.

    No obvious logs are generated during the event but I can run sysdiagnose if…

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Outline mode does not work

    I have Illustrator CC, I have tried the work around of Ctrl+E then Ctrl+Y.
    Outline mode displays the lines but freeze and won’t allow the color to leave the image or the lines to be manipulated. I’m so fed up how could I possibly use this program professionally, i have looked up the work around and tried Ctrl+E followed by Ctrl+Y and have tried to access through view mode, still no joy. I have shut down and reopened files 8 times and started again three times on new art board. This problem has gone on for two days. I had…

    2 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Graphic bug

    When I copy and paste a vector, or increase / decrease the screen, or do image trace it happens

    1 vote

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  18. Stroke circles are distransformed (Graphics Glitch)

    Some sizes of stroke circles are drawn perfect, some has distractions in four "edges" - how to solve this?

    Files atached.

    When I extract them as fill strokes, they are going normal, but I need to work with strokes.

    Very gratefull for help!

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. SCREEN IS ALL BLACK ON OPENING EXISTING FILE

    Just updated to latest version of Illustrator this morning and when I open an existing file to work on it, the entire art board is BLACK. Only way to fix the problem is resize the Mac art board window. My whole team is experiencing this problem. PLEASE FIX ASAP.

    Also copy-and-paste from illustrator to indesign seems like it has been disabled as well. Come on, folks... this is not good.... Super unhappy.

    We have reverted back to the previous version in the meantime.

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  20. Illustrator documents open to a red / black screen

    Resizing the document window rectifies the issue, annoying nevertheless

    35 votes

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    57 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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