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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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290 results found

  1. Pathview/Edges Problems

    iMac (Retina 5K, 27-inch, 2017)
    3,8 GHz Quad-Core Intel Core i5
    32 GB 2400 MHz DDR4
    Radeon Pro 580 8 GB
    macOS Catalina (10.15.6)
    Adobe Illustrator (25.2)

    Path are not completly visible.
    Edges are not shown as they are.

    Without GPU the Edges and Path look normal. But its to slow to work with.

    1 vote

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  2. "View Using GPU" Greys Out Using Images with "ProPhoto RGB" Colour Profiles

    AI Version: 25.2
    OS: MacOS 11.2.1
    Using GPU Preview
    MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

    Problem:
    - "View Using GPU" is visible and enabled
    - Adding linked images (in this case a JPEG) with a "ProPhoto RGB" colour profile applied to the image file will cause "View Using GPU" to become disabled and greyed out.

    Expected Behaviour:
    - Linked Images with any colour profile applied should not effect the ability to use the "View Using GPU" setting.

    Workaround:
    - Open the image in Photoshop and convert it to another colour profile like sRGB IEC61966-2.1 then save the image. …

    1 vote

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  3. Whenever I enter Outline mode(Ctrl+Y), Illustrator turn into 'view using CPU mode

    I can reproduce this bug on my rig. Whenever I enter outline mode(Ctrl+Y), illustrator, initially using GPU to render the artwork, turn into using CPU. And it stay there even I exit the outline mode.

    • The only thing to fix it is close the file and open it again. It's getting annoying pretty quickly(part of it because 'View using CPU' performance is abysmal and sluggish. My CPU has 6 cores 12 thread, not top of the line, but not cheap model either.

    -I also found that it's not only about the outline mode that cause this, but other reason as…

    1 vote

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  4. 1 vote

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  5. Real time function disappears

    realtime feature disappears when rulers are enabled in Illustrator 25.1 (Mac OS X Mojave 10.14.6)

    1 vote

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  6. Overheating?

    MacBook Pro (Retina, 15-inch, Mid 2014) 2.2 GHz Quad-Core Intel Core i7 Intel Iris Pro 1536 MB

    Fan goes into overdrive each time I open any of the newly updated Adobe Aps (example Illustrator 25.0.1) Going back to previous versions fixes the issue.

    1 vote

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  7. Artefacts while dragging anchor

    After having drawing a polyline and drag one of the corners to a new position there appears black artefact shapes.

    Windows 10
    Illustrator 25.0.1

    1 vote

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  8. Graphics Errors in Big Sur

    I have a brand new Mac Mini 2020, just released. I have been having weird glitches with graphics rendering, and I found this post
    https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40978006-macos-big-sur-rendering-bug

    Looks like it has been closed for commenting, and blame on Beta. However, I still have the issue. I am on Big Sur 11.0.1 on a brand new machine running AI 2021

    I took advice and disable GPU Performance, and it seems to be working now.

    Just a heads up

    1 vote

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  9. Library window gets corrupted

    Without any apparent reason, the Library window gets corrupted i.e. doesn't scale correctly and thus is rendered completely useless as I'm unable to scroll or select any assets. Need to restart the whole app to fix it. Latest CS21 with MBP16.

    1 vote

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  10. 1 vote

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  11. lagscreen trail when I move the shapes around or when I use the quick hand tool

    I think my Illustrator 25.0 has an issue with GPU rendering as it randomly starts leaving that "rendering" trace when I move something or when I use the quick hand tool and it only works fine if I close and reopen the document. I am using a Lenovo Yoga and Windows 10. Attached below is a screenshot of the error.

    1 vote

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  12. Ghosting while object move not working in GPU mode?

    Singe Illustrator 25 there is no ghosting effect when moving objects. What have you done again Adobe?
    CPU is not working properly with iMac PRO(!) and GPU does not show basic feature?

    1 vote

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  13. 1 vote

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  14. 1 vote

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  15. Glitchy screen when opening a new document

    Whenever I open a new document on illustrator, or open some existing documents, the whole screen turns red and when I try to zoom into the art-board or the document in general, it begins to glitch and white rectangles appear. I'm unable to select or move around any artwork.

    1 vote

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  16. Live paint paths not updating

    Since update 24.2, amending in a path will intermittently not update with live paint. The path will have moved, but the art will visually remain as it was. This especially happens with the curvature tool, and less often (but sometimes) with the pen tool.
    I have real-time drawing turned on, as I did in my previous version.

    1 vote

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  17. Linked images don't show when opening a file

    Since the June update, some linked images don't appear when first time opening an existing file. After selecting them with the white arrow and moving them, they suddenly appear.

    1 vote

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  18. Animated zoom malfunction

    Hi guys,

    I am using a Windows 10 rig, fully patched inkl. all drivers and the latest Adobe product versions. Here's the spec of my rig:

    • Core i7 4700K
    • 32 GB RAM
    • Geforce GTX 770 2 GB GDDR
    • SSD Disk

    My issue is a malfunction of animated zoom. Normally I am using STRG + SPACEBAR and my mouse to zoom in and out. In small Ai projects with a small amount of layers it works fine.

    But, if I illustrate a car, with hundreds of layers at a special moment the animated zoom doesn't work anymore. If I use STRG…

    1 vote

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  19. Wrong rendering of mesh shades in Illustrator 2020

    When opening an Illu 2019 File in Illu 2020 I get wrong rendering results. We tried to reproduce the problem on several machines and it happens ewerywhere.

    We are a production company with prepress repro team. Since we dont know, when the problem can occur, we are not able to use 2020 all the time.

    Please find attached a sample illustrator file and screenshots from Illustrator 2019 and 2020.

    I hope, you can find the bug and update the Illustrator 2020.

    Stay safe,

    Gregor

    1 vote

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  20. Chess like structure

    While I am working on my projects a chess board like structure is appearing of no where.

    1 - Microsoft Surface Pro 4 - Windows 10 - Adobe Illustrator 24.2.1
    2- while using curving Pen tool.
    3- I want it to stop disappear tried restart application.
    4- it still apear.

    1 vote

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