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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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290 results found

  1. Random path shown at 315° angle on closed object

    Illustrator CC 22.0.1 This has happened occasionally in the past few versions.
    I'll create an object with the pen tool, and close the object. When I zoom to make modifications on the path I sometimes see a path shoot off to the right at ~315° from one of the anchor points and it looks like the path connecting two anchor points isn't there. As I move it around or zoom out it'll disappear, but if I move back it comes back. Editing the object isn't affected, but it is highly visually distracting. Attached video file illustrates.

    1 vote

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  2. Bizarre Issues with Fonts and Rendering; Creative Cloud

    Subject: Bizarre Issues with Fonts and Rendering; Creative Cloud

    Illustrator 2018 CC 22.0.1
    Mac OS El Capitan 10.11.6
    Suitcase Fusion 19.0.4 (6333)

    iMac (Retina 5K, 27-inch, Late 2015)
    3.2 Ghz Intel Core i5
    24GB DDR3

    I’m not sure when this started - possibly when the recent update for Creative Cloud occurred. One day I was unable to take a screenshot without it looking distorted and something strange happened with my screen in the top navigation bar - again all distorted. I had to restart.

    Recently I couldn’t sign into Creative Cloud as it was greyed out. Had to restart.

    Now…

    1 vote

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  3. path view

    Version: Illustrator CC 2018 22.0 (Standard)
    Illustrator does not show a path view. When I select Path View, the object is no longer selectable and no path view is displayed.
    It's the same with every file, both simple and brand new.
    It didn't work in the previous version either.
    In older versions it worked without any problems.

    1 vote

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  4. DrawArt Suite issue on OS 10.13 and CC 2018

    I'm using the AIDrawArtSuite to render objects in my plug-in.

    This function works fine on windows and os x for CC, CC 2014, CC 2015, CC 2017 and CC 2018 except for macOS 10.13

    On my macbook pro 2014 with a nvidia card and OS 10.13.2, the result is not correct.
    If I'm disabling the GPU performance, the result is now correct.

    1 vote

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    Hi,
    Since the issue was logged as Annonymous we cannot engage with you here.
    Please get in touch with us at sharewithai@adobe.com so that we can engage on the issue. We would also like to invite you on to our prerelease program, this is an open program and all Plugin developers get early SDK to be prepared in time for all the releases. Link to join pre-release: https://adobe.ly/1o2SDsg

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  5. pen tool curved strokes

    Not sure if this is a bug, a setting, a or a feature. But the stroke will not fill properly. This atrocity only occurs when attempting to make a curved line. Please help.

    1 vote

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  6. Vector Shapes Arent Sharp on Hp Envy, But are On iMac

    Im working from a HP Envy x360 i7 laptop. My vector shapes are very blurred around its edges, but when I load the document on a iMac computer they are sharp. Any idea what the issue could be?

    1 vote

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    Most likely cause would be graphics driver on your machine. Please upgrade graphics drivers to see it resolves the issue. If it still does not. Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  7. Dysfunction rendering CPU and GPU AMD Radeon R9 M395X 4 Go (iMac)

    Hello,

    When GPU rendering is enable, the colors rendering are not the good one.
    When CPU rendering is enable, scrolling are very very slow, and the colors rendering are not good too, but more good than with GPU rendering.

    This bug has arisen by MacOS Sierra to MacOS Hight Sierra update.
    Before this update, everything worked perfectly.

    I called Apple Care Hotline.
    they could do nothing to assist him.

    I have an iMac i7 4 Ghz with AMD Radeon R9 M395X 4 Go (iMac), 40 Go RAM.
    I’m on Creative cloud, and all my adobe softwares are updated.

    Thanks.

    Guillaume

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. 1 vote

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  9. Worse situation on M1 macs

    macOS Monterey V 12.0.1 (M1 chip)
    Illustrator Desktop V 26.0.1

    Recently I noticed, that performance have some bugs.
    It is often, that screen smudges like in screenshot. and thats everyday issue. I need to zoom in and move around, then it disappears. now even Pink stripes showed up, which doesn't disappear...
    Also, sometimes when I start new document (from template), there is the pink blink (very short, few mili seconds and the same colour like in screenshot)

    Today I saw new update for Ai, so updated, will see if this issue was

    0 votes

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  10. 0 votes

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