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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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343 results found

  1. se pega

    Hola desde que lo instales funciona muy lento se paga y no se cierra cuando uno presiona la X solo cuando con el botón derecho me señala cerrar programa esto no debería ser así si estoy pagando por un buen servicio. gracias solicito solucionar

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. overprint

    Look at Problems in Picture. Help me pls.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. An edge of an objects is not aligned with its fill

    Color Fill is not inside the smart guides. It has been happening more and more often. I do not know if an update has changed a setting or what. Color is filling outside of the guides and it is making our screen printing seps take longer and longer to go in an visually align everything. not to mention creating an underbase taking longer due to having to fix areas where colors are overlapped or not overlapped. running 23.0.1

    3 votes

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    8 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. GPU Preview hangs with simple file

    System specs: MacBook Pro (Retina, 15-inch, Mid 2015) • GPU Intel Iris Pro 1536 MB • OSX 10.14.6 • Illustrator 23.1.1

    I have an Illustrator file (attached) which is originally imported from a dwg file but doesn't seem to contain that much artwork. Trying to open this file (or preview) with GPU either hangs Illustrator or takes minutes on end to render. The same thing happens if this file is placed in Indesign and GPU preview is on there, even recovering that document after force quitting hangs Indesign.

    I can simply work around this problem by disabling GPU performance from…

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. GPU performance

    GPU performance in iMac 27" 5k with AMD Radeon R9 M380 2 GB
    turns colors to a pale tone.

    Using CPU preview turns back the vivid colors but it slows down the performance.

    Any clue how to fix this?

    I'm using the latest update of Mojave and Illustrator v. 23.0.1

    4 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Illustrator CC Crashes In Tablet Mode

    Illustrator regularly crashes every couple of hours when my Spectre x360 is in tablet mode, also when using the HP Pen. Is anyone else getting this?

    Running Illustrator in power saving mode was suggested as a workaround, but it's still crashing.

    System info attached.

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Multiply Glitch

    Multiply effect in transparency is not working properly, it's appearing partially colored and pixelated, or object would disappear when zooming in/out.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  8. High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics

    Illustrator 21.1.0 has issues with GPU rendering in the latest High Sierra public betas:

    Paths will appear jagged and generally do not display correctly.

    Altering the zoom level affects these artefacts.

    Switching off GPU rendering altogether fixes the issue but this way, performance is obviously affected.

    Additional Note: Works correctly in CMYK document.

    385 votes

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    279 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. pixel error

    This happens a lot when I am working in Illustrator, I have to zoom in and out to see the correct color or for not seeing this issue. PLEASE HELP

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Illustrator documents open to a red / black screen

    Resizing the document window rectifies the issue, annoying nevertheless

    35 votes

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    57 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  11. Scaling / rendering bug - Pucker & Bloat

    workpath: make circle -> add anchor points ->pucker&bloat -> cut the circle in two -> join path -> new circle -> minus front -> scaling = error (see images)

    MacOs Mojave 10.14.5 - illustrator CC 2019 AND illustrator 2018 (22.1)

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. Zoom level and/or viewport position changes when switching between normal view and pixel preview

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. GPU continues to randomly turn only white to black (not inverting!)

    an ongoing issue with CC is the random and unprovoked flipping of Black to white on screen. Only the color white does this. This is not a case of color being inverted. It is only white in a file that suddenly turns black and then needs to be closed and reopened to fix.

    3 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. GPU rendering problem. - My graphics appear pixelated at certain zoom levels. Comes and goes. Very annoying when working.

    This happened a few months or weeks ago.

    I am using Macbook Pro - 2017
    OS version: Mojave 10.14.5 (18F132)
    Adobe Illustrator: 23.0.4
    This issue disappears when I turn of GPU rendering but I am used to working with GPU rendering ON.

    I am hoping for a fix on this soon or maybe there is already. please let me know. Thanks :)

    1 vote

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. phantom lines overlapping paths

    Sometimes a portion of my shape will look cut off. There is no vector information generating is, it just renders it that way for some reason. Examples attached:

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Errors or unexpected behavior when GPU Performance features are turned on

    "Errors or unexpected behavior when GPU Performance features are turned on" message occurred while tried to new document or open document on MacBook Pro 2018 15" (Touch bar) for Illustrator CC 2015

    2 votes

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    0 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. screen is getting red please help

    3 votes

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    3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  18. Stroked path problems

    joined paths have odd 'fill'
    definitely no fill applied

    rotated path has same problem

    Mac 10.12.6
    Illustrator 23.0.1

    4 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  19. Performance issues in pixel preview on 5K retina screen

    When working in pixel preview mode on the retina screen of my iMac, the scrolling and zooming in Illustrator are very laggy. Please do the needful ASAP or we plan to move to "Affinity" because illustrator is unusable for me and its impact our workflow.

    15 votes

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    14 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  Anish Kumar responded

    Hi All,

    Thanks for reporting this issue and sorry for getting back so late. We are able to reproduce this issue at our end and it is currently under review.

    Thanks
    Anish Kumar
    Illustrator Team

  20. GPU preview glitch

    I encounter this glitch since introduction of GPU preview.
    Only now I managed to narrow down the conditions to replicate it.

    When the Control pane is switched off (Window > Control), and Screen Mode is in Fullscreen Mode with Menu Bar, then when the working area is scrolled down, black horisontal lines appear. As if they are somehow traced by the top edge of the working area. Once I zoom out/in, they disappear. Also switching to CPU preview removes the glitch all together. This appears on both retina and non-retina displays.

    This does not happen when the Control pane is…

    3 votes

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