Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
382 results found
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Illustrator 2021 and 2022 Zoom not working correctly after OS update to Monterey
Like the title says, after update to Monterey.... when using Illustrator 21 or 22 when zooming into an object, either vector, tiff, eps on the document the screen goes gray about 150% to 300%. I have reset many things, GPU.... reset preferences, colors, overprint off and on.... nothing seems to correct it. This happened Only after going from Big Sur to Monterey. Attached is a screen shot at 100% zoom, then the same art at 300%. The art is all vector, that really doesn't matter, vector and images act the same when zooming. Another screen shots on another job at…
2 votes -
Illustrator Zooming issue over 1600%
Zooming over 1600%
go to View, Screen Mode, then change from normal mode to Full Screen mode with menu Bar2 votes -
Problema en mesa de trabajo
Hay un problema cuando se activa o desactiva "Previsualizar sobreimpresión", en ocasiones en el área de trabajo aparece un error de visualización de color magenta por el borde del área de trabajo.
1 vote -
Artwork disappears when zoomed in
Whenever I am zooming in (2400% +), my artwork disappears and the who canvas turns gray. If I mouse over my artwork, i'll see a very pixelated outline of my artwork. I've attached a screenshot of my issue. I've tried restarting my MBP, uninstalling and reinstalling AI. I've tried closing out AI and reopening– but nothing I am doing is fixing this issue. Please help, I need to continue working on client projects.
4 votes -
GPU performance causes screen artefacts
In AI 25.4, when GPU Performance is enabled, at some point when working on a file, or switching between screens, thin vertical and horizontal black lines will appear. They seem to flash on and off for a second or more as though Illustrator is switching between tabs or other open applications.
I've tried to take a screenshot/video when this happens but it doesn't show up, if you look at the screenshot/video, it's as though those lines were never there.
When GPU Performance is disabled, the issue goes away.
iMac (Retina 5K, 27-inch, 2019)
3.6 GHz 8-Core Intel Core i9
40…9 votes -
AMD Radeon Pro 580 rendering bug
Hi, I have a 2017 iMac Retina 5k 27", 64GB RAM, Mac OS Catalina 10.15.7 with AMD Radeon Pro 580 GPU, 8Gb VRAM, driver version 01.00.931, Illustrator 25.4.1. I am getting odd effects in rendering of linear gradients where angular areas of colour appear at higher magnifications. If the GPU is turned off in Illustrator prefs the effect disappears. Please see screenshot attached showing the effect with GPU. Is there a fix for this, please?
2 votes -
flickering guide lines
In Illustrator 25.4.1 one cannot use the guides while Astute Plugins active! What did you do Adobe? While selecting objects the guide lines will appear blink think suddenly while someone click drags the mouse as long as one releases the mouse button again. While dragging objects, the guide lines will be fine, but with nothing selected, click drag will cause flickering guide lines.
VIDEO on youtube: https://youtu.be/r_GMXaUSH5w
1 vote -
'Scrap' appearing in preview mode
See screen grabs; unwanted shapes appear along contours in filled shapes.
I'm on MacOS10.14.6
AI 25.0.14 votes -
Path render error
See screenshot. All I did was add opacity to a path and it renders it like this. Happens all the time since I updated.
4 votes -
GPU issues with certain graphics cards and Mac updates
So after a lot of time spent on chat and phone with Adobe. It seems that I am unable to use v25.4.1 or v26 in GPU mode unless I upgrade to Monterey.
However Monterey is in its infancy. I'm not taking the risk of upgrading yet.
My machines both have the same GPU redraw issues, where images within clipping masks create echoed glitches of themselves across the screen. this disappears when GPU mode is turned off.
CPU mode in Illustrator is so sluggish it's pretty much unworkable.
Adobe informs me this is NOT an Adobe issue, it is an issue…
3 votes -
GPU not detected
Restarted Illustrator and suddenly it isn't detecting my GPU.
AI Version: 25.3.1 (Tested back to 25.0.1)
OS: Win 10 pro 64, 20H2
GPU: RTX 3080 FE: GRD 471.11 (Tested 471.41 and more)
CPU: Ryzen 9 5900x (No internal graphics)Every other Adobe application is still detecting the GPU as intended.
I was using AI without any problem, closed it, went for lunch, came back and opened ai again. Scrubby zoom wasn't working anymore -- ai didn't detect a compatible GPU.
Already DDU'd back to different versions, wiped ai and reinstalled different versions, reset rpeferences, turned GPU acceleration (win) on/off, gave…
7 votes -
GPU not working with Wacom when using Illustrator
When using my Wacom Cintiq Illustrator colours de saturate and fade. When I uncheck GPU performance the problem disappears and the colours return to as they should be. But I want to use my GPU for complex artwork
The problem does not occur on my desktop monitor only on my Cintiq.
I am using a Mac2 votes -
GPU表示時、リンク画像にぼかし・クリッピングマスク・回転を実行すると表示されなくなる
・Mac OS Catalina 10.15.7 Illustrator 26.0.3
・表示/GPUでプレビュー
アートボード上に画像ファイルをリンクで配置し、それに対し
効果/スタイライズ/ぼかし
適当なパスオブジェクトでクリッピングマスク
回転ツールで回転（画像とクリッピングパス一緒に実行）・想定していた結果：ぼかしとクリッピングマスクのついた
画像ファイルが回転した状態で表示される・実際の結果：画像ファイルが表示されなくなる
なお、表示/CPUプレビュー時は想定していた通りに表示される・試したこと
OS・Illustratorが同バージョンのMac数台で同じ操作を実行
→同じ結果になります効果/パスの変形/変形/角度 で回転を実行
→同じ結果になりますうめこみ画像に対して同じ操作を実行
→想定していた通りの結果になります1 vote -
GPU Performance Glitches Still Not Fixed!! 2021
GPU Performance glitches have been constantly and extremely annoying while displaying many files, it shows weird patterns from the same opened file overlaying the designs, and they randomly change and break while zooming in and out, sometimes I can't see how my design looks like because of these glitches, it is so serious, it makes the app sometimes next to useless!!
Please, this problem has been there for a long, please fix, please fix
I have tried the same files on 2 different machines, same issue
Mac Book Pro 16 - 2019
macOS Big Sur
RAM 32iMac 27 inches…
5 votes -
Previously created files wont show up when opened.
When I open a file that was already created in the same version and other versions it wont show the document it just shows a blank screen but if i move my cursor across the screen it shows clips of the file all pixelated. Screen shots attached.
1 vote -
Illustrator running really slow, no GPU preview
Hi Illustrator 25.3.1 is running horribly slow on my MacBook Pro (15-inch, 2018) / 2.2 GHz 6-Core Intel Core i7 / 32 GB 2400 MHz DDR4 / Radeon Pro 555X 4 GB - it is constantly running CPU Preview, I cannot get it to use GPU. Zoom in and out is awful to use. Illustrator is impeding my productivity. Please help.
5 votes -
Display errors on tool 'preview video' and 'selection tool'
Please refer to the two images attached. Hovering a tool or a part of an image is enough to show the visual defect.
System is Win10, 21H1 with Intel Iris Xe MAX GPU
AI is version 26.0.31 vote -
Color Bug
When I move objects, the colors bug out. As you can see in the picture ''Bug'' , I am only using different shades of purple and the light orange that is in the background, as shown in ''Bug 2'' . All of the darker orange is not supposed to be there and they only appear when I move objects around. This continues unless I move the screen off the artwork and then go back, then it dissapears but comes back as soon as I move an object. So far I'm unable to find a solution for this, so I would…
1 vote -
illustrator freezes when moving object, task that was not a problem before oct 21 update.
Since last update, I have a problem moving some object in illustrator without it to freeze, making impossible to work. only workaround is to disable GPU acceleration, witch I don't like since I use scrubby zoom all the time now, and the experience is not as smooth.
I made driver update to my graphic card (Nvidia Quadro P2000) everything is up to date.
Please hurry... I consider uninstalling latest update so I can work more efficiently
1 vote -
Paths previewing incorrectly with artifacts.
Paths are previewing incorrectly, adding artifacts, and the path line is not accurate to the previewed shape. In the attached screenshots, you can see how this makes it almost impossible to accurately illustrate detailed work. Please help!
1 vote
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