Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
435 results found
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GPU acceleration issue
Adobe Illustrator have problem with GPU acceleration.
Some of part of screen disapeared when move object.
BUG tested on graphics card:
GTX 1660
RTX 3060 TI
RTX 3080 TI
Laptop Dell Latitude 5420 with Intel Iris Xe Graphics.Problem occurs on 2 situations:
When trim view is enabled,
When project have many object.
Watch the attached movie.I think this is global problem which which affects all users.
Tested on different AI versions.
I think this bug occurs many, many time earlier.5 votesAs per the confirmation by the original poster in the latest comment, the problem is gone.
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Artwork out of place in preview mode, but in outline mode is where it should be.
Title describes whole problem. Need this fixed ASAP please.
1 vote -
Coordinates not showing in Overprint Preview
On Intel Macs running Monterey (Issue does not appear to happen on Apple Silicon Macs), with the GPU Performance turned off the coordinates do not show when dragging an anchor point. If GPU Performance is turned on it does work but only in Outline View.
Steps to Reproduce
1. Create blank file, have GPU Performance turned off
2. Drag to create a new square object
3. Turn GPU Performance on and change to Outline View
4. Drag to create a new square object (Coordinates now show in Outline View)
5. Change to Overprint Preview
6. Drag to create a new…2 votes -
GPU visual bugs on Mac
• Vector outlines never line up with the actual shapes when zoomed in
• In outline mode, zooming in causing the outlines to flicker and disappear
• Infrequent jagged vector bugiMac Pro 2017
macOS Monterey 12.4
3.2 GHz 8-Core Intel Xeon W
32 GB ram
Radeon Pro Vega 56 8GB4 votes -
Illustrator keeps rendering 3d objects when trying to edit them, at every step
Illustrator keeps rendering 3d objects when trying to edit them, at every step
Using 26.4 version of AI on windows 11
checked with the Adobe Expert on remote session
happening with all files including a new file as well1 vote -
Black Boxes appear and Unable to zoom past 1600% when GPU performance is turned off in Illustrator 25.3.1
Well, I updated illustrator today and have major viewing issues.
Black Boxes appear when selecting outlined text with the direct selection tool, when moving a shape, and in the upper left corner when viewing artboard. Everything disappears when zooming in more than 2400% in Preview mode and has a pixelated outline.
MacOS Catalina version 10.15.6
Adobe Illustrator v25.3.1
32 votesI am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Pink screen and residual image artifacts
The pink screen flash is back for me in 26.03 when opening files, but now I have the added bonus of image shrapnel being left everywhere (image attached).
Mac mini M1. Happens with both MacOS 12.1 and 12.2 beta (release candidate).
7 votes -
images with opacity masks not appearing in GPU preview with Trim View on
Some images with opacity masks not appearing in GPU preview with Trim View on. They appear all the time in CPU preview, but disappear again when switch back to GPU preview. See screen shots: first is GPU preview in Trim View., second is GPU preview normal.
1 vote -
Illustrator crash and spikes GPU (3080ti) requesting more VRAM than usual error code 6 with pid=263
Hello,
Details of your operating system: Windows 11 Pro Version 10.0.22000
The version of Adobe Illustrator (desktop) : 26.5
I work with high-amount data content and AI keeps crashing randomly, on a stable high end station with 12900k, 32GB of RAM and a 3080ti.To reproduce the issue:
I work with these rather heavier files up to a point
the whole PC stalls and freezes, (inclusively desktop and any app), mouse can't be moved, no input can be taken.
After a few seconds or 1+ minute, i hear the sound stuttering (if i was playing music during the crash)
then…2 votes -
Transparent items appearing as opaque
Shape ontop is 10% opacity but appearing as 100%, but off the artboard is back to 10%
1 vote -
Direct selection tool appears to move whole object until mouse release
When part of an object is selected using the direct selection tool (selection tool and holding 'V' key down) the whole object appears to move to the new position until the mouse is released, at which point all the unselected points snap back to their original position. I'm assuming this is a bug and not intended?
2 votes -
ダイレクト選択ツールでクローズパスからセグメントコピーでプレビューに残像が残る
ダイレクト選択ツールでクローズパスからセグメントをコピーするとプレビューに残像が残ってしまいます。
過去のバージョンでは長年、このような表示やプレビューの残存はありませんでした。改善してもらえませんでしょうか?動画が50M以上はアップできなかったので下記URLをご参考ください
動画URL→ https://youtu.be/ZwOtmr2Ju9g- Windows10 Adobe Illustrator 27.0
- クローズパスのダイレクト選択ツールでセグメントをクリックしてAlt(Option)を押したまま真横にマウスドラックでコピー
- 元のクローズパスのシェイプは固定表示されたまま、アウトライン表示でドラックしているパスをリアルタイム表示、クリックを離した瞬間選択中のパスのセグメントが抜き取られるようにコピー完了、プレビューの残像は残らない(過去のIllustratorバージョンの通常の表示を期待していた)
- 残像が残ってパスをコピーする元になるクローズパスは変形プレビューされてしまい、プレビュー画面で残像が残る
- 動画をアップロードします
1 vote -
Shadow rendering
So, I did something around 3d and I come into an interesting bug when I do a V-ray. Those ugly patchy things are there if any scenario, and after reinstalling. They show when I move, when I export and all that jazz. Any idea why this is happening?
1 vote -
Images in clipping masks glitching and overlaying artwork when in GPU
This is similar to previous posts but not sure if the same.. apologies if repeating. In the latest version of illustrator, images within clipping masks are glitching out and making the file impossible to work with. These glitched versions of the masked image change constantly when zooming in or out, but do not disappear as they used to when illustrator bugged out previously. see attached screenshot. The orange metal flake texture should only exist within the frame of the bicycle. The lighter orange glitchy shapes do not exist.
iMac Pro - Big Sur 11.61
Illustrator v26.0.19 votesHi All,
Thank you for reaching out and reporting this issue.
We’ve attempted to reproduce the problem in-house but have been unable to do so with the current information. To assist us in resolving the issue more effectively, we would greatly appreciate it if you could provide the following details:
- Machine configuration and GPU details.
- If possible, the .ai file(s) where the issue is observed.
- A short screen recording demonstrating the issue.
- Confirmation on whether the issue persists with the latest Adobe Illustrator build.
Your input will help us investigate this more thoroughly and expedite a resolution.
Looking forward to your response.
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Color change with the CPU/GPU overview with an external display
Hello, I am on a 14" MacBook Pro. 2021
On the MacBook screen the rendering change (CPU/GPU) does not change the color and everything works fine.
However on an external screen the GPU rendering gives bad color (often distorted and duller), by activating the CPU rendering the color becomes normal on the external screen.
In GPU rendering on the external screen for example, the dropper does not pick up the right color (its link images).
On the other hand, once the color has been cut in CPU rendering, we can put back the GPU rendering (the colors become desaturated) but…
2 votes -
Coordinates label rendering problem in Overprint Preview mode
- Open the file and make sure Overprint Preview mode is on (thus GPU is off)
- Pick Direct Selection tool, grab the point and move it The gray label with current coordinates get smeared, like the GIF shows.
12 votes -
Anchor points not displaying with layer color
My anchor points are not displaying correctly. They are not the layer color and when objects are selected, they are a light gray and barely visible on a white or any color background. I've tried changing the layer color and that doesn't help and have checked any preferences that may have been changed, but still the same issue.
Specs:
Illustrator v 25.3.1 on an iMac 27" (late 2012, 2.9GHz Quad Core Intel core i5 with an NVIDIA GeForce GTX 66oM 512 MB graphics)
Running MAC OS Catalina v 10.15.7
Please help with any fixes. I've already restarted Illustrator and my…-
2022-08-04 at 1.29 PM.png 35 KB -
2022-08-04 at 1.28 PM.png 122 KB -
Screen Shot 2022-08-04 at 8.06.04 AM.png 342 KB -
ScreenShot_2022-01-31at9.07.23AM.jpg 223 KB -
example of anchors and handles.pdf 387 KB -
Screen Shot 2021-07-16 at 9.48.35 AM.png 45 KB -
Screen Shot 2021-07-16 at 2.47.25 PM.png 49 KB -
Screen Shot 2021-07-20 at 4.54.00 PM.png 47 KB
12 votesThis issue arises due to problems with Apple's graphic rendering pipeline on older versions of macOS and has been resolved by Apple in macOS 13 and above. We request you to update your macOS to13 and above to fix this issue.
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Bounding box is off centered or is not aligned to object correctly
The bounding box is off centered on my objects. I have all of the "Snap to.." options off, Preview bounds is off and I do not have any of the "align to pixel grid" options on. I created a new file and did a random rectangle and it is still off, but not as severe on the file that I am working on. I did try the "Reset bounding box" option and nothing changed. The screenshots are all objects without a stroke. I am on a Mac. I don't see this problem on the PC.
2 votesIf you are still having problems with this, please provide a test file and a small video showing the exact workflow and the combination of options used. This would help to start investigation.
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Pixel preview doesn't refresh correctly until reapplied
Steps to reproduce:
- New document with units set to pixels
- View: 'Snap to pixel' and 'pixel preview' turned on.
- Use the rectangle tool to make a new shape, eg. 20 pixels square.
- Set the fill colour to a high contrast colour (eg. dark grey) and turn off the stroke
- zoom the view, move around.Expected result:
- the rectangle should appear pixel-perfect (sharp) against the pixel grid, with no anti-aliased bluring
- the view should acurately update when I zoom and move around to display pixel perfect artworkActual result:
- the rectangle is bordered…4 votes -
Cannot Successfully Get Into Project
AI opens normally but when I start a new file things go awry. The home screen image remains "ghosted" over the blank project. Any side panel I open and close will then appear as if it is both open and closed at the same time. If I toggle the visability of the layer then it sort of clears the project screen to an almost normal looking project start (as in it clears the ghosted panels and home screen) but I cannot draw or do anything on the project. I am not experiencing any performance issues as far as lag or…
3 votes
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