Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
337 results found
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Photoshop 'Vector Smart Object' is not opening in AI
Photoshop 'Vector Smart Object' is not opening in Latest AI
1 vote -
change the art board crash
When turning off the eye icon in the layers panel
and try to change art board size its crash1 voteCompleted (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please update to latest AI CC version 23.0.1.
With Best Regards,
Raghuveer Singh -
Open archives
Toda vez que quero abri um arquivo .ai ao clicar duas vezes nele, ele quer abrir com o photoshop, mesmo eu padronizando para abrir com o illustrator
1 vote -
Asset Export Undo Deletion
If I delete an asset from the Asset Export Panel, I cannot "undo" to bring it back. I would like to be able to do this in the same way as undoing to restore swatches, layers etc.
1 vote -
When drag-copying an artboard, the original artboard remains selected.
When drag-copying an artboard, the new artboard should get selected and the original artboard become deselected.
v 22.11 vote -
Guides preventing "Delete Empty Artboard"
- Mac OS 10.12.6
- Delete art from artboards try to delete empty artboard
- Expect empty artboards to be deleted
- Nothing
If I delete guides that cross those empty artboards, artbaords can be deleted.
1 voteSeems to be fixed in the latest versions
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Place Jumbling Points on Artwork
MacOS High Sierra 10.13.6 Illustrator 22.1
I was working on an ad and placed the logo of the company and part of the logo looked strange. Turns out it is jumbling random points on random outlines of the logo.
Regular place.
Jumbled partial logo.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC 2018 (Mac)
I am using Illustrator CC 2018 (Mac). For some reason, the program crashes frequently when I am opening .AI document.
Any ideas on what is going on? I really need to fix this before next Friday. Thanks.1 vote -
artboard size problem
Artboard and this rectangle are supposedly the same size but they do not match at all. I am trying to create A1 file sizes for print and they are incorrect because of this bug or whatever it is. This is messing with my files and I am so tired of things not working for print because they aren't the correct size.
1 vote -
Not able to resize or draw.
I have created a new document but when i do Ctrl+0, it shows resized percentage but actual document does not resize. Even when drawing nothing shows up. But when i am closing the document, it shows everyting.
I have attached the video.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
can't close document
- In version 22.1 I can't close document window by double-clicking title bar like earlier versions.
- I am Illustrator user since 1987 and I really don't want to deal with this new feature.
1 vote -
Selecting hidden guides by mistake
This is difficult to explain, so I'll just go through some steps:
Create some horizontal guides. Make sure they aren't locked.
Now hide guides, you don't want to be bothered with them while you're working on some objects in a different column.
Add some circles or something. They need to overlap where you drew the guides originally.
Drag select over your circles and distribute them on center.It took me a while to figure this one out. searching for it was no help.
The reason it looks jacked is that it's allowing you to move the guides as objects. You…
1 vote -
secondary view moves when editing text
OSX 10.13.5, Illustrator 22.1.
When I have two windows open on the same document and start editing text, the inactive window will recenter its view on wherever my text cursor is.
Reproduction:
- Open a new document
- Draw something off on the side of it
- Zoom in on this thing
- view>new window
- arrange both windows so you can see them at once
- recenter the new window far away from the thing you drew in step 2
- in the window that's not showing the thing you drew in step 2 make a new text box, or create a new point type object
- …
1 vote -
Grid lines disappeared, view-show grid does not help. What can I do?
Grid lines are not showing, view-show grid does not help. What can I do?
1 vote -
illustrator jagged line
line and text look jagged and I tried all the settings change by researching in the internet, but nothing fixed it. this problem is persisting for the last two days.
windows 10
illustrator cc 2018
crisp line and text output
but the line and text are looking jagged1 votePlease upgrade to a GPU to resolve this. By design lines on CPU are aliased, GPU rendering will fix this.
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AI can't open file
Using Windows 7 professional. Have AI 2015. Problem recently started occuring. I would save a file then go back in and try to open it and a box shows up saying it can't be opened. Would try to open another file and the screen would turn white with a time wheel. It would say AI has to close. Windows would contact if a solution was available. No solution!
Help1 vote -
Rearrange All Artboards does not move artwork with it when spacing is adjusted
OS X / Adobe CC 2018 (OS X is where this document ran into this issue, but if it helps troubleshoot, it is being passed back and forth between a Windows 10 machine).
I have a document with multiple artboards. I needed to increase the spacing between them. I went to Rearrange All Artboards where "Move Art with Artboard" was already selected from multiple previous re-arrangings. I changed the spacing from 20px to 60px.
I expected the artboards to have the new spacing, with art in the same location.
The artboards had the new spacing, but the art on every…
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.Thanks
Anish Kumar
Illustrator Team -
Linked Files
When placing a linked file, it only shows the first artboard no matter which one I select.
1 vote -
The operation cannot complete because of an unknown error. [xlfd]
I have two customers that send me hundreds of Illustrator files created using a Windows version of Illustrator. Every one of them reports this issue on opening: "The operation cannot complete because of an unknown error. [xlfd]." I click OK and everything is fine in the document as far as I can tell. The problem is that I need to batch save these files as PDFs, but I have to sit there and click "OK" for every file so defeating the purpose of batch processing. This is a recurrent bug with the last three revisions of Illustrator. Please resolve it.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
File Error When Opening
I have been having these messages pop up for the past 2 months.
When I try to open a file the message pops up, when you hit OK it opens the file but with missing elements. I then exit out of the file and re open it. Sometimes this solves the problem and other times I have to re open that file 3 other times.
Not sure whats going on.1 vote
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