336 results found

1. New Document dialog box text fields - highlighting of text fails consistently

   1. Illustrator 25.2.1 (64-bit) on Windows 10 Home

   2. Selecting the 'Create New' button on home screen (without no documents opened).

   3. When configuring the document on the right pane of the New Document dialog box, I expect to be able to (consistently) select text (e.g. width and height values) in the text fields by doing a press-and-drag to highlight it on the right pane of the dialog box.

   4. However, I wasn't able to highlight the text in the New Document dialog box. Instead, I have to press Backspace on the keyboard to delete the default before I can change them. Several tests have been done, and the result is the same.

   5. N.A.

   1. Illustrator 25.2.1 (64-bit) on Windows 10 Home

   2. Selecting the 'Create New' button on home screen (without no documents opened).

   3. When configuring the document on the right pane of the New Document dialog box, I expect to be able to (consistently) select text (e.g. width and height values) in the text fields by doing a press-and-drag to highlight it on the right pane of the dialog box.

   4. However, I wasn't able to highlight the text in the New Document dialog box. Instead, I have to press Backspace on the keyboard to delete the default before I can change them. Several tests… more

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2. Illustrator 25.2.1 Keeps losing links to images

   I have a document that contains many imported images, every time I close it and reopen it I have to relink all of the images again. The links panel shows me the file name and the path but all that is on the artboard is a black square.

   It has also been crashing more lately so of course I have to relink the images when I get it back up again.

   Embedded images seem to stay but as we all know the file size is going to get crazy.

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3. Bounding Box changing sizes from entering it in to viewing it in PROPERTIES

   Hi, when I create a bounding box for a part of a vehicle wrap to be 52" x 98" or any size then view the size in properties it changes the size by minute amounts. Please see attached. Please note we are running on Mac OS Big Sur 11.2.1 and Illustrator 25.2.

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4. Problem with Large Illustrator files when copying files to a new document

   Hi,
   We work with physically large files like 200+ inches wide for vehicle wraps, full wall wraps etc. When I break them down with a mask to the size out printer uses. For taking a graphic from 200" file making the mask at 26" and wanting to place it in a new 52" document so I can blow it up to 200% of it's original size. I get the following message and then it changes the size from 26" to 25.1006" which isn't the size I originally started with then I get a message "Artwork exceeds the canvas bounds and will be scaled to fit properly." This is not an option we can have as our files need to be the exact size we spec'd them to be so they fit our vehicle or wall that we are wrapping. We really do need to get this fixed ASAP. This didn't happen with the previous version I was running. Please note we are running on Mac OS Big Sur 11.2.1 and Illustrator 25.2.
   NOTE: I tried to upload the jpegs showing the problem but I don't think it actually uploaded them. If you want the images please email me and I will send them to you via email.

   Hi,
   We work with physically large files like 200+ inches wide for vehicle wraps, full wall wraps etc. When I break them down with a mask to the size out printer uses. For taking a graphic from 200" file making the mask at 26" and wanting to place it in a new 52" document so I can blow it up to 200% of it's original size. I get the following message and then it changes the size from 26" to 25.1006" which isn't the size I originally started with then I get a message "Artwork exceeds the canvas bounds and… more

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5. Opening a v.24 file with v.25.2 illustrator doesn't work properly.

   I have to go ''file'' then ''open'' and after a long period of time (way longer than usual) it opens the files. If I click directly on file icon: it says corrupted file.

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6. Actual Size View not to depend on Artboard

   Actual Size View command (cmd+1) brings you to 100% Artboard view instead of 100% current view. If you are drawing way off any artboard, that command takes you to a completely different place from where you are.
   Instead, I expect this command to have the same result as typing 100% in Navigator window or double-clicking Zoom tool.
   I would also appreciate it if it respected the settings in Prefs>Selection>Zoom to Selection checkbox (currently the zoom box at the bottom of the window respects that, but the same box in Navigator panel doesn’t — which also looks like a bug).
   Thank you.

   macOS Big Sur 11.2.1
   Illustrator 25.2

   Actual Size View command (cmd+1) brings you to 100% Artboard view instead of 100% current view. If you are drawing way off any artboard, that command takes you to a completely different place from where you are.
   Instead, I expect this command to have the same result as typing 100% in Navigator window or double-clicking Zoom tool.
   I would also appreciate it if it respected the settings in Prefs>Selection>Zoom to Selection checkbox (currently the zoom box at the bottom of the window respects that, but the same box in Navigator panel doesn’t — which also looks like a bug).
   Thank… more

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7. Can't see the window with all the parameters when I create a new document

   When I create a new document, I can't see the window with all the parameters (name, size, etc...) So I just can't create a new document! All I can do is open an old document, save a copy and erase everything to work in this document... I restarted my computer, installed the new version 25.2, nothing.

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8. Unités de mesure

   Bonjour,

   Il y'a un bug dans les unités de mesure.
   Lorsque nous créons un espace de travail de 1000 x 1000 mm celui-ci une fois exporté en Pdf fait 100 x 100 mm. Les unités par défauts sont indiquées en cm plutôt que mm et la conversion n'est as bonne.

   Merci par avance

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9. Erratic Behaviour When Selecting Large Amounts of Outlined Text

   When I select large amounts of outlined copy - 200+ words - all of a sudden my screen display is very erratic (see attached images - these are all shot from the same file it flickers like that until I deselect the copy).

   This has not happened in the past (this is something I have been doing on a regular basis for almost eight years now).

   The text is all outlined. The document size is 38x58 inches. It happens with or without layers (the document has 3 layers and the art is on the bottom layer).

   It does not happen on smaller amounts of copy (I don't know where exactly the breaking point is in terms of character count).

   This is happening on files that I had performed the exact same functions on almost a year ago - literally the same files with minor text updates.

   I am running an iMac:

   Retina 5K, 27-inch late 2015
   macOS - Catalina 10.15.7
   24 Gigs 1867 MHz DDR3 RAM
   AMD Radeon R9 M380 2 GB video

   I have the latest version of Illustrator I believe - 25.1 - there are no upgrades that I see in my account.

   This was not happening earlier in January. Just started this week (I don't do this every day so I can't be much more exact in terms of date, sorry).

   I don't have issues in any other programs, so I don believe it is a hardware fail.

   When I select large amounts of outlined copy - 200+ words - all of a sudden my screen display is very erratic (see attached images - these are all shot from the same file it flickers like that until I deselect the copy).

   This has not happened in the past (this is something I have been doing on a regular basis for almost eight years now).

   The text is all outlined. The document size is 38x58 inches. It happens with or without layers (the document has 3 layers and the art is on the bottom layer).

   It does not happen… more

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10. Smart Guides Confusion

    Akıllı kılavuzlar, çalışma yüzeyleri dışındaki nesnelerden etkilenmemelidir. Nesneleri gereksiz nesnelerle hizalamaya çalışır.

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11. Get this resizing issue resolved ASAP please

    I have installed the new AI product via cloud services....I can't resize any documents at all.

    Please raise this very high as I'm sure it's effecting many cloud based users.

    Notification woud be great.

    Regards,
    Alistair

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12. Files not opening

    Files previously created in Illustrator 2021 are not opening with the recent updates.

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13. Saved selections change names when copy-pasting into a new document

    On Windows 10, using Illustrator 24.0.2.

    When I create saved selections in one document, select all, and copy into a new document, I expect the same saved selections to be in the new document.

    Instead, the saved selection names get mixed up randomly. So saved selection "Back" now might actually select what I had named "Pocket", etc.

    (There is a perhaps related "bug" that when I duplicate an object that was in a saved selection, the new object is also in that saved selection, which is not what I want. But I haven't been able to find enough documentation to determine if that is, in fact, a bug or an intentional feature.)

    On Windows 10, using Illustrator 24.0.2.

    When I create saved selections in one document, select all, and copy into a new document, I expect the same saved selections to be in the new document.

    Instead, the saved selection names get mixed up randomly. So saved selection "Back" now might actually select what I had named "Pocket", etc.

    (There is a perhaps related "bug" that when I duplicate an object that was in a saved selection, the new object is also in that saved selection, which is not what I want. But I haven't been able to find enough documentation to… more

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14. Cannot open cloud documents on another device

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).
    This happens with the simplest and smallest of files, so I do not believe it's an upload time issue - this doesn't just relate to a new file either.
    Once saved the files show up in the cloud on both devices but are only available to open on the device they were last worked on.

    I have an iMac and Macbook Pro both running Catalina, I am using both AI 2020 and 2021 (on both devices) as I have a plugin that is not yet supported on 2021.
    This problem occurs on both devices and both versions of AI, when I work on one device and save to cloud, I cannot then open the saved file on the other device. This works in both directions, no matter which device/version I create the file on. I have to close down illustrator completely and/or restart the device (which is crazy as it is so detrimental to workflow).… more

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15. Can't save the illustration. You do not have not enough access privileges. ID: -5000

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16. couldn't create a new document, it's doesn't work anymore and showing so laggy, please fix these bugs

    couldn't create a new document, it's doesn't work anymore and showing so laggy, please fix these bugs
    I think you should take better steps to solve it

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17. artboards 1600% - 1700% zoom display error

    Dear Adobe, this an annoying feature or bug, which is always pursue me.

    When I select an artboard with double click, which contains an icon (64x64px), always give me a visual error.

    First time automatic switch to 1700% zoom, and mess up the pixels, looks like slips over the grid, arround 0.5 px.

    If I click on it one more, or zoom in and out, the pixels are jump to the right place.

    This is all time made me crazy because all of my icon need to be pixelperfect, always when I try to rename an icon, go to this zoom level and the pixels shown bad, and I need to check is.. .there thousands of icon in my work and, this erro stole my work time... If I say anything about this error to my boss, they will not pay the next year license for this program, is it interesting to you, or not?

    Should you fix this problem???
    I tried to communicate this problem more time, but no answer?

    Dear Adobe, this an annoying feature or bug, which is always pursue me.

    When I select an artboard with double click, which contains an icon (64x64px), always give me a visual error.

    First time automatic switch to 1700% zoom, and mess up the pixels, looks like slips over the grid, arround 0.5 px.

    If I click on it one more, or zoom in and out, the pixels are jump to the right place.

    This is all time made me crazy because all of my icon need to be pixelperfect, always when I try to rename an icon, go to this… more

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18. Artboard copying with hotkey [ bug ]

    macOS Catalina 10.15.7
    Illustrator 25.0.1

    • Select current artboard, option drag to copy
    • Artboard moves instead of creating a copy
    • When trying to undo, artboard returns to previous location while artwork remains in new location
    • Required to press undo 5-10 times as artwork slowly inches its way back to the original artboard
    2 votes

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19. Page size error and wrong ppi

    Hi,

    I have i bog problem.

    1- I want open the print a4 template (Oixel size normaol must be 2480 pixels x 3508 pixels print resolution ) but if i open the template i see always this size
    595 pixels x 842 pixels (screen resolution).
    I chance the ppi to 300 on Rasterize menu. But the page size remains the same.

    I hope you can help me.

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20. Text Objects not appear in other PC with the same fonts installed

    When I open the same saved .ai file in another PC with the same cloud account and Ilustrator, the files do not show the content of text boxes . I'm using windows 10

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