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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. .AI files won't open after latest update (25.2.1)

    Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.

    Getting tired of dealing with a different issue every time this software updates.

    1 vote

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  2. Illustrator 2021 25.1 not opening files

    macOS Big Sur 11.1, Illustrator 25.1

    Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.

    This did not happen until this last update.

    2 votes

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  3. Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the

    Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the links panel

    2 votes

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  4. 1 vote

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  5. Cannot create new projects or load artwork.

    When I try to 'Create New' or load an old artwork, the artboard does not generate. The screen either a) remains the same (see picture) or b) goes completely white. Nothing will generate on the screen. If I zoom in or out, nothing changes. If I create shapes, they don't generate.

    Basically the artboard/screen does not load at all.

    3 votes

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  6. バックグラウンドプロセスが消えない

    1.バージョン
    windows10 pro ,V25.2

    2.問題が発生したときに実行していた手順
    2-1.一度ダブルクリックでファイルを開きます。
    2-2.保存せず、Illustratorを終了します。
    2-3.再びダブルクリックでファイルを開きます。

    3.想定していた結果
    Illustratorが起動して、ファイルが開ける。

    4.実際の結果
    「Illustratorの前回のセッションは、まだプロセスを終了していません。ほとんどの場合、プロセスはバックグラウンドで実行されています。しばらく待ってからもう一度お試しください。」というダイアログが出て開けない。ファイルを開かず起動のみ試みても同様。

    今までこういう症状はなかったので、バグとして報告します。

    1 vote

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  7. Not showing anything after opening

    After updating to Mac Sur this is what happens everytime I open my Adobe apps including creative cloud.

    1 vote

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  8. Illustrator öffnet nicht richtig

    Betriebssystem: MacOS Version 11.0.1
    Ai: Version: 25.2

    Nach dem Öffnen von Illustrator (auch InDesign) erscheint nur das schwarze Feld und nicht die sonstige Bedienoberfläche. Auch das Öffnen mancher Dateien ist nicht möglich. Außerdem kann ich weder in Illustrator noch in InDesign eine neue Datei erstellen.

    1 vote

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  9. Illustrator 25.2 not compatible with NVIDIA NVS 314

    I get an error launching Illustrator that says my graphics card is unsupported. The drivers are up to date. Worked fine 2 days ago.

    1 vote

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  10. Adobe apps won't open ; shows gray screen

    All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus?

    1 vote

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  11. Tutorials Won't Load in Illustrator

    I click on a tutorial to launch in Illustrator and the tutorial doesn't appear.

    3 votes

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  12. Illustrator won't open and won't make new files

    My illustrator updated and i installed a mac cleaning app to help purge some After Effect caches and now illustrator wont open

    2 votes

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  13. Empty home screen

    When I open adobe illustrator, NOTHING shows up on my home screen. The only thing I can do is create "new from template." I've reinstalled the app, but the bug still persists. Please help ASAP.

    Attached is a screenshot of the bug.

    1 vote

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  14. Software does'nt work

    Dear Adobe Creative Cloud helper,
    I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
    I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
    Please Help me.

    3 votes

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  15. The main menu in Adobe Illustrator 2021 has broken.

    The main menu in Adobe Illustrator 2021 has been broken help us fix the home menu at launch start-up system and get to work on killing all computer bugs in this desktop system Windows 10 Good luck!

    1 vote

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  16. After the newest update, when opening the software; the screen is coming up black every time.

    After the newest update, when opening the software; the screen is coming up black every time.

    1 vote

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  17. Illustrator file showing "text import file" tab

    when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
    even though the file size is 1MB, but when opened it doesn't show anything

    1 vote

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  18. Font agent 9.6.1

    OS 10.13.6 High Sierra [don't want to upgrade OS yet]
    Illustrator 24.3
    Every time I open a file I get an error messgae saying that my 2015 plug ins need upgrading. Click to upgrade. I don't have 2015 plug ins. Suggestion from font agent is to upgrade Illustrator, can't do that as I don't want to upgrade OS.
    Solution dismiss error message every time, really tedious.
    What else can I do?

    1 vote

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  19. Verification

    I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and…

    1 vote

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  20. create new.... unable to open

    create new unable to access

    1 vote

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