Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
220 results found
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Workspaces don't load when CC updates Every time CC updates AI, my custom workspaces don't work. Either:
a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…2 votes -
Stalling on launch Using Windows 10 25.2.3 (64 bit)
Stalling on start up if opening a single file, opens from desktop shortcut.
Recommended diagnostic does nothing.
Anyone else experience this?1 vote -
PreRelease version: Assertion failure Assertion failure while launching Illustrator.
1 vote -
V25 won’t launch Won’t launch. Crashes during initialization. V24 works fine.
5 votes -
Big Sur Updated Big Sur and Illustrator about the same time one of them is no letting Illustrator open at all, entire day lost
3 votes -
Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application Illustrator 24.2 and 24.2.1
Windows 10 HomeI've been getting the following error since version 24.2 but was still able to open and do work.
The operation cannot complete because of an unknown error. [CANT]Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:
-Restarting my machine multiple times.
-Uninstalling and reinstalling Illustrator with options
-Uninstalling and reinstalling Illustrator with remove options
-Going back to an earlier version
-Allowing…5 votes -
Illustrator crash dialogue on fresh relaunch Windows 10
Illustrator 25.2.1Illustrator crashed over 5 days ago. Ever since, whether I close Illustrator properly or not, I receive the "Adobe Illustrator quit unexpectedly" dialogue box every time I open the app.
1 vote -
"What's new" reminder will not stop appearing every time I start Illustrator. the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.
1 vote -
Illustrator 2021 won't initialize on Big Sur Illustrator 25.0
MacOS 11.0.1
iMac Pro, latest updates of everything. Nothing else running.Illustrator forever stuck on "Initializing..."
Tried uninstalling, including preferences and reinstalling. Won't start.2 votes -
.AI files won't open after latest update (25.2.1) Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.
Getting tired of dealing with a different issue every time this software updates.
1 vote -
Illustrator 2021 25.1 not opening files macOS Big Sur 11.1, Illustrator 25.1
Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.
This did not happen until this last update.
2 votes -
Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the links panel
2 votes -
Software does'nt work Dear Adobe Creative Cloud helper,
I have upgraded my software to version Illustrator 2021 via my Creative Cloud account on my iMac Pro (MacOS 10.15.7 Catalina). Everything was seemingly going right but, when I open my new Illustrator 2021, it quits out as soon as I move the mouse …
I tried to uninstall and then install again but the same problem occurs. I can’t find out what is going wrong …
Please Help me.4 votes -
1 vote
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Illustrator file showing "text import file" tab when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
even though the file size is 1MB, but when opened it doesn't show anything2 votes -
バックグラウンドプロセスが消えない 1.バージョン
windows10 pro ,V25.22.問題が発生したときに実行していた手順
2-1.一度ダブルクリックでファイルを開きます。
2-2.保存せず、Illustratorを終了します。
2-3.再びダブルクリックでファイルを開きます。3.想定していた結果
Illustratorが起動して、ファイルが開ける。4.実際の結果
「Illustratorの前回のセッションは、まだプロセスを終了していません。ほとんどの場合、プロセスはバックグラウンドで実行されています。しばらく待ってからもう一度お試しください。」というダイアログが出て開けない。ファイルを開かず起動のみ試みても同様。今までこういう症状はなかったので、バグとして報告します。
1 vote -
Not showing anything after opening After updating to Mac Sur this is what happens everytime I open my Adobe apps including creative cloud.
1 vote -
Illustrator öffnet nicht richtig Betriebssystem: MacOS Version 11.0.1
Ai: Version: 25.2Nach dem Öffnen von Illustrator (auch InDesign) erscheint nur das schwarze Feld und nicht die sonstige Bedienoberfläche. Auch das Öffnen mancher Dateien ist nicht möglich. Außerdem kann ich weder in Illustrator noch in InDesign eine neue Datei erstellen.
1 vote -
Illustrator 25.2 not compatible with NVIDIA NVS 314 I get an error launching Illustrator that says my graphics card is unsupported. The drivers are up to date. Worked fine 2 days ago.
1 vote -
Illustrator won't open and won't make new files My illustrator updated and i installed a mac cleaning app to help purge some After Effect caches and now illustrator wont open
2 votes
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