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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Artborads erased and layers grouped when opening a file, Illustrator 2020

    Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6

    Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.

    Even when I fix the file, and save it, the next time I open it, the same thing happens.

    2 votes

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  2. Shortcut Window doesn't auto close

    When opening Illustrator you are welcomed by the shortcut window showing previous files and most used file creation options etc.

    On Illustrator 24.0.3 and previous iterations when using the shortcut window the file opens as it should but you are left with a blank shortcut window open, which then needs to be closed. I have attached a screenshot.

    I am using an iMac with High Sierra

    1 vote

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  3. In Legacy "File New" Interface can't change Name from Untitled-1

    On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".

    1 vote

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  4. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

    4 votes

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  5. Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here

    Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...

    2 votes

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  6. Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211

    Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.

    3 votes

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  7. Adobe Illustrator CC 23.0.1 2019 Not Responding when opening file & Slow on Start MACOS Mohave 10.14.1

    1. Adobe Illustrator CC 23.0.1 2019 / MACOS Mohave 10.14.1 2.1 Slow or Not Responding - Launch Adobe Illustrator - by clicking on icon in dock or in applications folder 2.2 If it launches - Click on Open from Dashboard and try to open a file - it becomes non-responsive or takes forever. 2.2.1 Tried opening ai files (any of them I have) directly- same issue 2.2.1 Tried to command copy and save to change location I have filed stored - it copies to new location, including adobe cloud, same issue 2.2.3 New files never show up in recent files on…
    26 votes

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    11 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →

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    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

  8. When I enter and open an Ai file, it starts one more illustrator application.

    I am working on updated version of Adobe illustrator cc 24.0.1 (64 bit) ruining on windows 10 .

    If I have already opened my application and then hit enter on any AI or EPS file to open it, it launches another application of illustrator while the first one is also running . So, at a time two same applications run on my system.

    I want to open that file in same application.

    1 vote

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  9. After latest update, Illustrator opens and is half off-screen. It is frozen there and can't be moved or resized, and menus are often missing

    It would be great if the program would open and actually be usable. With half of the program off-screen, and being unable to move or resize it, I can't get my work done.

    Windows 10 Pro, Illustrator V24

    2 votes

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  10. Illustrator 23.0.1 crashing almost immediately after launch

    I am running Mojave 10.14.2 (system screenshot attached). Every time I start Illustrator, it runs for 5-10 seconds and then crashes. There are no error messages; it just dies. The same thing happens with InDesign. Photoshop appears to run without issue.

    I have tried looking for updates in the CC app, but it says that the programs are all up to date.

    I have tried uninstalling and re-installing the software, but the issue remains.

    I have seen responses for similar issues where Adobe techs say that the issue has been fixed on version 23.0.1, but that is not the case;…

    11 votes

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    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

  11. Plug In Error Message

    I get this error message every time I start Illustrator. Running Windows 10

    1 vote

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  12. Can't open or create Illustrator files

    Illustrator CC 2019 won't open or create any .ai files since this morning.
    * Double clicking a file causes a crash
    * Opening a file through Menu > Open causes a crash
    * Creating a new file through Create new... causes a crash

    Illustrator asks me to send in a crash report, then closes.

    My system:
    Windows 10 Enterprise, 64 bit
    Version: 1903
    Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
    Installed RAM: 8GB (7.90GB usable)

    2 votes

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  13. Illustrator version 23.1 won't launch

    Illustrator version 23.1 will not launch after initial opening upon install. On Windows 10 64 bit. It also will not start in safe mode. I uninstalled that version and went back to 23.0.6 and it seems to works fine.

    1 vote

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  14. Hang/Freeze when trying to open an Illustrator file with a placed PDF/Image

    1. MacOS High Sierra 10.13.6 and Illustrator 23.x.x
    2. Opening an Illustrator file. (It doesn't matter if Illustrator is already open or not.)
    3. The expected result is that the file will open as normal.
    4. Actual result is Illustrator hangs/freezes for upwards of 15-20 minutes before it will open the file.

    As i mentioned in the title, this only happens when I am trying to open an Illustrator file that has a placed PDF inside. Specifically they are Nutritional Facts panels or Supplement Facts panels that were built in InDesign and exported as PDFs. Then the PDFs are placed on product labels in…

    7 votes

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  15. 1 vote

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  16. Adobe Illustrator 23.0.6 Crashes

    Adobe Illustrator 23.0.6 crashes after 2 minutes of launch. Tried reinstalling, restarting the computer but the problem still persists. Trying to install the previous version now :(

    2 votes

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  17. home screen keeps loading

    When starting Illustrator after the splash screen the Home screen keeps loading. It never loads, even after hours. Your man from the support center couldnt fix it either. You may disable the home screen in the prefs but thats a workaround I dont prefer. I found deleting your temp in users/username/appdata/local/temp works but thats plain ******** if you ask me. Solution? Please?

    9 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  18. Static screen

    Can you fix the new update of adobe illistrator? I can't use it. Every time I try to create a new file it shows the lines of something similar to a static screen and I'm not able to use it for anything. I really need to be able to use this program for college.

    2 votes

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  19. New document window sticks to single space when working in macOS

    When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.

    1 vote

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  20. Unstable CC 2019 in Mojave

    Illustrator CC 2019 on OSX Mojave is completely unstable.
    Ive been working on a few files today, Illustrator crashes within 3mins of working on a file and there is no recovery file, so basically I lose what I am working on. Im now saving every 30 sec anticipating a crash. At first I htought it was a font conflict, so I outlined all of hte fonts. Nope, still crashes. Next I will uninstall Illust CC19 and re-install.

    14 votes

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    Mojave is a supported operating system since Illustrator version 23.×.
    We request your help. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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