Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
244 results found
-
Opening AI and PS at the same time seems to destroy AI
Opening AI and PS at the same time seems to destroy AI.
1 vote -
separator preview
everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Startup performance
Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.
Thoughts anyone?
By comparison PS is ready to go in 7sec.
Standard install CC 2018 / Il 22 on MacOS 10.13.1
7 votesOur typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error message while launching Illustrator CC 2018
This message in German occurs while launching Illustrator 2018. After saying OK, a fragmentary Applikation displays, which is not operational. It is completely buggy and blocks even Finder until it is being quit.
"This process can't be completed, because an unknown message has occurred. [CANT]"
I have to work with the 2017 version.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator opening as trial and not recognizing current subscription
when opening illustrator from CC app manager or directly from start menu,
illustrator does not allow to open full version even though I have pro subscription. There is a button to buy now but that just takes me to purchase an additional subscription which I'm paid up for. I really need to use Illustrator soon as possible. Thanks1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
I can't open illustrator after updating to High Sierra Mac 10.13
it's impossible
2 votes -
Running Illustrator on Mac Os High Sierra 10.13.1 failed
Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
Uppercase for errors on Illustrator and chrome1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator freezes all the time
I am not able to use Illustrator at all. I have updated to the 2018 version. Every time I want to create new project or open existing one the program freezes. No matter if I have GPU Performance option on or off.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 22.0.1 not opening in High Sierra
I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:
1 voteyou may try resetting preference once to see it helps.
If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Optimize Illustrator
I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.
I could turn off the notification, but I'd rather get important Adobe update news.
Can the message be automatically deactivated if we've already optimized?
1 voteIdeally, you should get this message only once and not always. Which version of Illustrator are you using?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error loading plugins. TorqExtension.aip
I get two errors when I first open up Illustrator. This is the second one I receive. It appears every time I open Illustrator CC 2018. I have tried uninstalling and reinstalling Illustrator from Creative Cloud, but it still appears on startup. I'm on a Windows 7 64-bit machine as well.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error
Both Illustrator and the CC Desktop agent/app were pretty buggy last days and after reïnstalling the CC Desktop app and updating Illustrator to the latest version and I get this prompt:
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AIGPUSniffer quit unexpectedly.
Adobe Illustrator CC 2018
When trying to open Ai files through Bridge, I get this error:
'AIGPUSniffer quit unexpectedly.'
and the file fails to open. I don't experience this issue when opening the same file through finder or through the 'Open' dialog box.
2 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
AI 18 won't launch
I upgraded to the new AI18 from CC and it fails to launch on startup. It fails at the point it is initializing the plug-ins. I am using a Surface Pro 2 with Windows 10. AI17 worked fine and reinstalled and it still works. Any help would greatly be appreciated.
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
"CANT" ERROR
Have updated to newest version of Illustrator and now get this warning on launch. Program does open but with no preset preferences available.
Tried uninstalling and reinstalling but there is no improvement.
3 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error on Launch: "There is no disk in the drive" -
I figured out that I only get this error when my USB3 memory card reader is connected to my computer, but it is ridiculous. I have to click cancel 30+ times in rapid succession and then Illustrator will launch, but I can't find ANYWHERE in Illustrator that is referencing my E:/ drive - HELP!
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator CC 2017 crashes computer on macOS 10.13 High Sierra
I didn't know there were serious compatibility issues between Adobe CC and macOS 10.13 High Sierra until after I upgraded.
Within seconds of launching Illustrator it freezes my entire machine and my only option is a hard reboot.
Please provide a status update on when this issue will be fixed. I rely on CC for my job and will have to migrate back to 10.12 Sierra in the interim.
6 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator keeps opening its self, even after I close it/force quit it.
I used it to open a PNG file accidentally, and tried to force quit it immediately. but it just kept opening its self, even after I let it load fully, and then quit it.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Failure to Launch on OS X 10.12 (Sierra)
Fresh install (never had Illustrator nor Photoshop on this Mac), on OSX 10.12.6. Downloaded and installed okay, both Illustrator and Photoshop, but neither of them successfully launch. Both abort out before the splash screen appears with an uncaught exception.
Process: Adobe Illustrator [14804]
Path: /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 21.1.0 (21.1.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [14804]
User ID: 501Date/Time: 2017-10-05 01:51:31.953 -0700
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 40DDCD81-AFE5-EA6C-1264-9E93FDB1C6EATime Awake Since Boot: 680000 seconds
System Integrity Protection: enabled
Crashed Thread: 0…
1 votePlease get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing. -
Error 16 Reinstall Software? (AI 2017.1.0 - 21.1.0 - MacOS 10.12.6)
On a MacBook Pro (Retina 15in Mid 2014) if I open up and use Mail and Safari first then open up Illustrator or Photoshop I often get Error 16 which insists I uninstall and reinstall the Illustrator program. However, if I shut down or restart my computer, the program opens up just fine without reinstalling it.
Why do I get this error message?
Is there anything I can do to stop getting it?
Perhaps the message should just instruct people to restart their computer instead of doing a lengthy uninstall - reinstall?1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
- Don't see your idea?