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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. illustrator 2021 not responding

    illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem

    2 votes

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  2. Workspaces don't load when CC updates

    Every time CC updates AI, my custom workspaces don't work. Either:
    a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
    b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
    This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…

    2 votes

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  3. Illustrator crash dialogue on fresh relaunch

    Windows 10
    Illustrator 25.2.1

    Illustrator crashed over 5 days ago. Ever since, whether I close Illustrator properly or not, I receive the "Adobe Illustrator quit unexpectedly" dialogue box every time I open the app.

    1 vote

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  4. "What's new" reminder will not stop appearing every time I start Illustrator.

    the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.

    1 vote

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  5. .AI files won't open after latest update (25.2.1)

    Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.

    Getting tired of dealing with a different issue every time this software updates.

    1 vote

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  6. Illustrator window shrinks when opening a file

    When opening any files, by clicking on the files themselves on my desktop, the illustrator window shrinks and the popup "The window is too small to open this file" shows. I'm not making the window shrink, it does this automatically. What do I do?

    3 votes

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  7. Illustrator colour settings keep reverting to "Emulate Illustrator 6.0"

    This seems to be a colour settings sync issue as it also happens in InDesign. Colour settings keep reverting to "Emulate Illustrator 6.0" even after setting them in Bridge. In InDesign they are reset to "Emulate InDesign 2.0". There was a thread about this for Illustrator 2019 which was fixed but the issue is back as it's happened to me several times.

    Illustrator 25.2.1
    iMac (Retina 5K, 27-inch, 2017)
    MacOS 10.15.7

    1 vote

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  8. Blue Screen of Adobe Illustrator directly after Start

    Windows 10 64bit
    Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
    Adobe Illustrator v 25.2.1

    With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
    Please advise how to solve the issue.
    Before the Update there were no issues at all.

    4 votes

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  9. When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up

    When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.

    4 votes

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  10. 1 vote

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  11. Allow "Welcome to Illustrator" presets to be customized to actual user presets

    When the landing or launch page for Illustrator CC2021 opens, there is a box of presets under the line "Welcome to Illustrator.

    This system will not allow a drop or upload of either an AI nor JPG screenshot...the default presets are Postcard, Letter, Common, iPhone X, HDTV 1080p and "More Presets."

    In my case, I never use any one of those presets, so I have to click "Create New" or "More Presets," which are the same outcomes, then click my way through the various options to get to "Web Large."

    It would be nice if (a) the user could enhance…

    4 votes

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  12. Video driver is not supported

    Windows 10
    Illustrator v 25.2
    Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
    What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?

    2 votes

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  13. System Compatibility error

    Since the recent update to version 25.2, when I launch I get an error message saying "System Compatability Report." I clicked on "fix" and followed the instructions, Intel says my drivers are up to date, yet I keep getting the same error. Files error 3 and 4 shows my operating system details.

    2 votes

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  14. バックグラウンドプロセスが消えない

    1.バージョン
    windows10 pro ,V25.2

    2.問題が発生したときに実行していた手順
    2-1.一度ダブルクリックでファイルを開きます。
    2-2.保存せず、Illustratorを終了します。
    2-3.再びダブルクリックでファイルを開きます。

    3.想定していた結果
    Illustratorが起動して、ファイルが開ける。

    4.実際の結果
    「Illustratorの前回のセッションは、まだプロセスを終了していません。ほとんどの場合、プロセスはバックグラウンドで実行されています。しばらく待ってからもう一度お試しください。」というダイアログが出て開けない。ファイルを開かず起動のみ試みても同様。

    今までこういう症状はなかったので、バグとして報告します。

    1 vote

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  15. Intel HD Graphics 4600 unsupported video driver

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…

    3 votes

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  16. Not showing anything after opening

    After updating to Mac Sur this is what happens everytime I open my Adobe apps including creative cloud.

    1 vote

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  17. Illustrator öffnet nicht richtig

    Betriebssystem: MacOS Version 11.0.1
    Ai: Version: 25.2

    Nach dem Öffnen von Illustrator (auch InDesign) erscheint nur das schwarze Feld und nicht die sonstige Bedienoberfläche. Auch das Öffnen mancher Dateien ist nicht möglich. Außerdem kann ich weder in Illustrator noch in InDesign eine neue Datei erstellen.

    1 vote

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  18. Illustrator 25.2 not compatible with NVIDIA NVS 314

    I get an error launching Illustrator that says my graphics card is unsupported. The drivers are up to date. Worked fine 2 days ago.

    1 vote

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  19. System compatibility report

    Windows 10
    Adobe Illustrator 25.2

    While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

    22 votes

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    I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. After the newest update, when opening the software; the screen is coming up black every time.

    After the newest update, when opening the software; the screen is coming up black every time.

    1 vote

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