Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
236 results found
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Recent work thumbnails are missing on the welcome page
When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.
Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10
4 votesWe need the following logs to investigate this issue
Mac: ~/Library/Logs/Adobe/Adobe Illustrator/25.4/Adobe Illustrator
Win: C:\Users\[username]\AppData\Roaming\Adobe\Logs\Adobe Illustrator\25.4\Adobe IllustratorPlease share files starting with UXPLogs from above folder to sharewithai@adobe.com
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Crash Reporter Service
when trying to open adobe illustratior cc 2018
Showing Adobe Crash Reporter Service Has stopped working2 votes -
AI v26.0 beta - start problems on macOS 10.15.7
When starting AI v26.0 beta there are numerous error messages under macOS 10.15.7, see screenshot:
1 vote -
2 votes
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Help Cannot open Illustrator 2021 on MAC w/Catalina OS.
Help...is anyone else having the issue of Illustrator on a Mac with Catalina OS, getting an error msg. saying I have read-only and need to change preferences to read-write??? I already saw and read thru the fix. I made sure my settings where set to that, they already were and am still gettng this error msg. What is happening?
1 vote -
Illustrator 25.3.1 Will Not Open
At least two of the computers in our office are having issues with the latest Illustrator update 25.3.1. The program does not open when selecting a file and performing Open With>Adobe Illustrator 2021. The program does not open from the start menu. The program does not open directly from the Illustrator.exe file. If you try to uninstall Illustrator with Creative Cloud, it tells you that you can't because the program is open. If you go to the Task Manager with less detail, Illustrator does not show open, however, if you select more detail, you may see 14 or more processes…
1 vote -
Recent file shows correct file but opens up as older version
Hi there,
I am using Illustrator 25.3 (64-bit) on Windows 10 Pro.
When I open Illustrator and look into the 'recent' panel I see the document I was working on yesterday with all the changes I made (picture 1), but when I click on it, it opens what seems to be an older version of the document and all the changes I made during the day yesterday just disappear (photo2, note the few pages and other changes not showing).
I know I saved during the day yesterday (as it took a long time to save every time) and clearly remember…
1 vote -
Stalling on launch
Using Windows 10 25.2.3 (64 bit)
Stalling on start up if opening a single file, opens from desktop shortcut.
Recommended diagnostic does nothing.
Anyone else experience this?1 vote -
All Illustrator workspaces and control area disappears
All Illustrator tools panel, workspaces, saved workspace windows and control area disappears at startup. A complete reinstall of the program does not fix bug.
2 votes -
Illustrator found an issue with wacom driver…
Hello,
First issue: see the attachment.
Second issue: I can't change the welcome window to not appear with launching Illustrator. The setting for it is greyed out.Regards
Vladimir3 votes -
1 vote
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illustrator 2021 not responding
illustrator 2020 stopped working so i installed 2021 but i still can function anything on it. it is constantly showing not responding. all other adobe apps are working just illustrator is having problem
2 votes -
Workspaces don't load when CC updates
Every time CC updates AI, my custom workspaces don't work. Either:
a) the toolbar on the right side of the screen doesn't load at all, and going to the Window menu and clicking on the palettes I want shows them checked but they don't show up, or
b) the right toolbar shows up collapsed, but clicking on the palette's icon does not open it up. I have to expand the entire toolbar to use the palettes.
This is really annoying, especially since it happens every single time AI updates. Sometimes quitting and reloading AI fixes the problem; other times I…2 votes -
Illustrator crash dialogue on fresh relaunch
Windows 10
Illustrator 25.2.1Illustrator crashed over 5 days ago. Ever since, whether I close Illustrator properly or not, I receive the "Adobe Illustrator quit unexpectedly" dialogue box every time I open the app.
1 vote -
"What's new" reminder will not stop appearing every time I start Illustrator.
the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.
2 votes -
.AI files won't open after latest update (25.2.1)
Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.
Getting tired of dealing with a different issue every time this software updates.
1 vote -
Blue Screen of Adobe Illustrator directly after Start
Windows 10 64bit
Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
Adobe Illustrator v 25.2.1With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
Please advise how to solve the issue.
Before the Update there were no issues at all.4 votes -
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up
When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.
4 votes -
1 vote
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Video driver is not supported
Windows 10
Illustrator v 25.2
Intel(R) HD Graphics 4600, Version 20.19.15.5171 (04.11.2020)
What can I do? I have updated the driver, but the report is still there. Do I get instability and data loss if I suppress this report or deactivate some features in the preferences?2 votes
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