241 results found

1. Illustrator öffnet nicht richtig

   Betriebssystem: MacOS Version 11.0.1
   Ai: Version: 25.2

   Nach dem Öffnen von Illustrator (auch InDesign) erscheint nur das schwarze Feld und nicht die sonstige Bedienoberfläche. Auch das Öffnen mancher Dateien ist nicht möglich. Außerdem kann ich weder in Illustrator noch in InDesign eine neue Datei erstellen.

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2. Illustrator 25.2 not compatible with NVIDIA NVS 314

   I get an error launching Illustrator that says my graphics card is unsupported. The drivers are up to date. Worked fine 2 days ago.

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3. System compatibility report

   Windows 10
   Adobe Illustrator 25.2

   While launching Adobe Illustrator, a window appears warning of an unsupported video driver although the exported report (txt-file) does not show any problem. All drivers are up-to-date.

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 25.2.3 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

4. After the newest update, when opening the software; the screen is coming up black every time.

   After the newest update, when opening the software; the screen is coming up black every time.

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5. Font agent 9.6.1

   OS 10.13.6 High Sierra [don't want to upgrade OS yet]
   Illustrator 24.3
   Every time I open a file I get an error messgae saying that my 2015 plug ins need upgrading. Click to upgrade. I don't have 2015 plug ins. Suggestion from font agent is to upgrade Illustrator, can't do that as I don't want to upgrade OS.
   Solution dismiss error message every time, really tedious.
   What else can I do?

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6. Illustrator 2021 25.1 not opening files

   macOS Big Sur 11.1, Illustrator 25.1

   Double-clicking .ai files in finder launch Illustrator but the actual files do not open. If I drag the files to the Illustrator dock icon(after Illustrator is open) it will open one of the files (trying to open 8 files), then try thru open in File menu and select all 8 files, open a few of them.

   This did not happen until this last update.

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7. Verification

   I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and I have deadlines to meet. Would really appreciate some explanation and help . Thank you.

   I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and… more

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8. Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the

   Illustrator CC crashes every time i open a file and try to update links. Doesnt crash if i select IGNORE and then update the links from the links panel

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9. create new.... unable to open

   create new unable to access

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10. Illustrator 2020 keep shutting down

    Illustrator 2020 keep shutting down by itself in less than 1 minute after launching it.

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11. Opening template ruins entire program

    I launch the Illustrator and click on open new template and the entire program freaks out and any of my previous works are cannot be made out

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12. Illustrator won't open and won't make new files

    My illustrator updated and i installed a mac cleaning app to help purge some After Effect caches and now illustrator wont open

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13. Illustrator freezes as soon as it opens

    Each time I try to open the program it freezes as soon as it launches. The screen will load, but remains unresponsive.
    I'm on a windows computer that runs far more demanding programs than this without issue.

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14. Illustrator 2021 won't initialize on Big Sur

    Illustrator 25.0
    MacOS 11.0.1
    iMac Pro, latest updates of everything. Nothing else running.

    Illustrator forever stuck on "Initializing..."
    Tried uninstalling, including preferences and reinstalling. Won't start.

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    2 votes

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15. The main menu in Adobe Illustrator 2021 has broken.

    The main menu in Adobe Illustrator 2021 has been broken help us fix the home menu at launch start-up system and get to work on killing all computer bugs in this desktop system Windows 10 Good luck!

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16. Illustrator file showing "text import file" tab

    when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
    even though the file size is 1MB, but when opened it doesn't show anything

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17. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

    Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

    I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have an iMac running Big Sur with Illustrator v24.3 and have a Macbook Pro running Catalina with Illustrator v25.0. So far I don't have any problems running v25.0 on the Macbook Pro under Catalina. In addition, I am running Extensis Suitcase Fusion v21.2.1 on both machines under both operating systems. I have been in contact with them as they are hoping to release a version that is supported on Big Sur. But when Illustrator v25.0 on Big Sur just bombed on its own, just like everyone else here (about the same time) I was able to somehow get it to load up into Safe Mode (don't ask me how I did it because like everyone else, I have seen Illustrator just sit there on the load screen regardless of it trying to initialize or do one of its many Diagnostic tests). But I was only able to get it to open in Safe Mode a couple of times. When it did, Illustrator identified that it had a problem with the Suitcase Fusion plug-in. I have since disabled the plug-in just for Illustrator through Suitcase Fusion and still, Illustrator will not load, even to a diagnostic state. But Adobe needs to understand that the simultaneous moment that multiple users experienced an abrupt shutdown of Illustrator and it not loading with the acceptable wait time, that there is something much more than "old residual files" present. There shouldn't be any reason that an Adobe employee needs to be inside monkeying around user's machines. Just like when the Create Suite was the latest product line before CC, it needs to provide a Tool Cleaner program to rid of all these "old" files for us now. Or during the large push of CC 2021, the installer should remove all instances of CC 2019 and CC 2020. (I just looked in my Applications Folder and found those folders for those previous releases. I removed them.) Please find a fix ASAP for us that have moved to Big Sur and want to run the latest version of Illustrator beyond v25.0.

    I just tested the process of editing an AI file in Illustrator v25.0 and then opening it up in Illustrator v24.3. There doesn't seem to be any issues with the file opening with a legacy program. I edited the file on my Macbook Pro running Catalina and Illustrator v25.0 and then opened the file on my iMac running Big Sur and Illustrator v24.3. In addition, I have re-installed the Suitcase Fusion plug-in for Illustrator v24.3 and have no issues so far even though the iMac is on Big Sur.

    Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

    I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have… more

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    6 votes

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    Resolved (Comments Open)  ·  6 comments  ·  Launch  ·  Delete…  ·  Admin →
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18. Big Sur

    Updated Big Sur and Illustrator about the same time one of them is no letting Illustrator open at all, entire day lost

    3 votes

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19. illustrator 2021 stuck on initializing on mac

    illustrator 2021 stuck on initializing until I restart the whole system on mac. I have the latest version

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    Completed (Comments Open)  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    This bug has been fixed in 25.1 version.
    Please use the updated build.

    Regards,
    Illustrator Team

20. V25 won’t launch

    Won’t launch. Crashes during initialization. V24 works fine.

    5 votes

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