Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
226 results found
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SelectiveUnlock.aip error - Adobe Illustrator CC version 24.1.2, OS Windows 10 Home Edition Build 1909
The File New/Open screen does not work.
When clicking File>New opens a pop-up screen with title %CCXFNFTDIALOG_NAME with nothing inside.Can not create NEW file.
2 votes -
In Legacy "File New" Interface can't change Name from Untitled-1
On Illustrator CC 24.1.1 (64bit) on Windows 10 v1909 using the Legacy "File New" interface from the home screen on a fresh launch it is impossible to change the value of the file name. It shows as selected text, yet typing, reselecting, hitting delete and backspace all do nothing to change the text from "Untitled-1".
1 vote -
Slow opening of the first document!!!
I don't know if it happens to others, an Illustrator on a Windows machine "I would say performing, quite a lot" but this problem happens to me I think at least from the CC2018 / 2019/2020 version.
I start the software, open a new empty document, or open an existing document (even of small, insignificant dimensions) the document takes a long time to open (it is not immediate).
If I open a second document it opens in the right time, then it works as it should.
The same thing happens if I close Illustrator and restart it.But before it…
3 votes -
The operation cannot complete because of an unknown error. [>MIT]
I get the error "The operation cannot complete because of an unknown error. [>MIT]" and once I hit the ok button it closes down. I have uninstalled three times, wiped all preferences, restarted the computer. Nothing I am doing is working. Help! TIA
4 votes -
Shortcut Window doesn't auto close
When opening Illustrator you are welcomed by the shortcut window showing previous files and most used file creation options etc.
On Illustrator 24.0.3 and previous iterations when using the shortcut window the file opens as it should but you are left with a blank shortcut window open, which then needs to be closed. I have attached a screenshot.
I am using an iMac with High Sierra
1 vote -
Unknown Error on AI 2020 Launch
Mac Mini Late 2012
OS Catalina 10.15.2 (19C57)
Adobe Illustrator 2020Launching AI 2020 Generates pop-up message (see attached)
Click Okay and blank UI loads (see attached)
Quitting AI 2020 generates same message.3 votes -
Artborads erased and layers grouped when opening a file, Illustrator 2020
Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6
Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.
Even when I fix the file, and save it, the next time I open it, the same thing happens.
2 votes -
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here
Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...
2 votes -
Plug In Error Message
I get this error message every time I start Illustrator. Running Windows 10
1 vote -
When I enter and open an Ai file, it starts one more illustrator application.
I am working on updated version of Adobe illustrator cc 24.0.1 (64 bit) ruining on windows 10 .
If I have already opened my application and then hit enter on any AI or EPS file to open it, it launches another application of illustrator while the first one is also running . So, at a time two same applications run on my system.
I want to open that file in same application.
1 vote -
test_2
Test
1 vote -
After latest update, Illustrator opens and is half off-screen. It is frozen there and can't be moved or resized, and menus are often missing
It would be great if the program would open and actually be usable. With half of the program off-screen, and being unable to move or resize it, I can't get my work done.
Windows 10 Pro, Illustrator V24
2 votes -
Illustrator v24 constantly crashes when I try to open a document
The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
2.5 GHz
16.0 GB (15.7 GB usable)
64-bit operating systemI am also having similar issues on my Surface Pro 64-bit
I am unable to work on current projects at work, I need help!
Ashlee
4 votes -
A blank white popup window opens over a file when opening.
Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.
I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
Screenshot attached.5 votesSpin dump created from Activity Monitor will help in our investigation. Please create a spin dump for Illustrator when this blank dialog is shown and send it to sharewithai@adobe.com with Illustrator version used.
-Rama
Illustrator Team -
AI 2020 (v24) fails to open - error loading plugins
Illustrator 2020 (v24) crashes on launch. I am running it on an iMac running under OS 10.14.6.
I attempted to open Illustrator by clicking the Open button within the Creative Cloud launch window and by double-clicking the AI app within the application folder. Both launches resulted in the following error being reported, then the application failed to open:
Error loading plugins.
SmartExport.aip
SmartExportUI.aipAttached is a copy of the error report that I sent to Apple.
8 votes -
AI 24 freezes on startup (Mac OS Catalina)
Illustrator 24 (2020) will not launch on my MacBook Pro Retina.
- I'm running Catalina 10.15.1 and Illustrator 2020.
- The applications is installed and launched
- I expect the app to open
- It freezes upon startup
I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.
I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.
The bug seem related to not being able to…
7 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can't open or create Illustrator files
Illustrator CC 2019 won't open or create any .ai files since this morning.
* Double clicking a file causes a crash
* Opening a file through Menu > Open causes a crash
* Creating a new file through Create new... causes a crashIllustrator asks me to send in a crash report, then closes.
My system:
Windows 10 Enterprise, 64 bit
Version: 1903
Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Installed RAM: 8GB (7.90GB usable)2 votes -
New document window sticks to single space when working in macOS
When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.
1 vote -
Illustrator version 23.1 won't launch
Illustrator version 23.1 will not launch after initial opening upon install. On Windows 10 64 bit. It also will not start in safe mode. I uninstalled that version and went back to 23.0.6 and it seems to works fine.
1 vote -
GPU start
Hi there, here is my issue what i found.
Create new file, start working - illustrator is little bit slow. In Preferencies i switch on GPU - everything works perfect. After work i close Illustrator app. Next launch I see the home screen but everytime if I want to open new file or file I was working on before Illustrator freeze and does not work.
Only working solution for this issue is from home screen go to preferencies switch GPU of - open document - switch GPU ON and after that I can continue on my work.My HW configuration:…
1 vote
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