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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Artborads erased and layers grouped when opening a file, Illustrator 2020

    Illustrator 2020 (24.0.1), Mac OS Mojave 10.14.6

    Whenever I close a file with multiple artboards and multiple layers, and re-open it, all artboards but one are erased (and renamed to "Artboad1"), and all my layers are grouped into one single layer.

    Even when I fix the file, and save it, the next time I open it, the same thing happens.

    2 votes

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  2. Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here

    Adobe Illustrator CS6 Keep Crashing on Startup Using Mac Running MacOS Sierra V10.12.6. Can't Find any solution Here...

    2 votes

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  3. Plug In Error Message

    I get this error message every time I start Illustrator. Running Windows 10

    1 vote

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  4. When I enter and open an Ai file, it starts one more illustrator application.

    I am working on updated version of Adobe illustrator cc 24.0.1 (64 bit) ruining on windows 10 .

    If I have already opened my application and then hit enter on any AI or EPS file to open it, it launches another application of illustrator while the first one is also running . So, at a time two same applications run on my system.

    I want to open that file in same application.

    1 vote

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  5. 1 vote

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  6. After latest update, Illustrator opens and is half off-screen. It is frozen there and can't be moved or resized, and menus are often missing

    It would be great if the program would open and actually be usable. With half of the program off-screen, and being unable to move or resize it, I can't get my work done.

    Windows 10 Pro, Illustrator V24

    2 votes

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  7. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

    4 votes

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  8. A blank white popup window opens over a file when opening.

    Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.

    I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
    Screenshot attached.

    5 votes

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  9. AI 2020 (v24) fails to open - error loading plugins

    Illustrator 2020 (v24) crashes on launch. I am running it on an iMac running under OS 10.14.6.

    I attempted to open Illustrator by clicking the Open button within the Creative Cloud launch window and by double-clicking the AI app within the application folder. Both launches resulted in the following error being reported, then the application failed to open:

    Error loading plugins.
    SmartExport.aip
    SmartExportUI.aip

    Attached is a copy of the error report that I sent to Apple.

    7 votes

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  10. AI 24 freezes on startup (Mac OS Catalina)

    Illustrator 24 (2020) will not launch on my MacBook Pro Retina.

    1. I'm running Catalina 10.15.1 and Illustrator 2020.
    2. The applications is installed and launched
    3. I expect the app to open
    4. It freezes upon startup

    I had the same issue with InDesign 2020 freezing up (causing me to have to Force Quit the stalled app), but Photoshop 2020 did not have any issues.

    I was able to get InDesign 2020 to launch by restarting in Safe Mode, then disabling the "Show Home screen when no documents are open" Preference, then restarting normally.

    The bug seem related to not being able to…

    7 votes

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  11. Can't open or create Illustrator files

    Illustrator CC 2019 won't open or create any .ai files since this morning.
    * Double clicking a file causes a crash
    * Opening a file through Menu > Open causes a crash
    * Creating a new file through Create new... causes a crash

    Illustrator asks me to send in a crash report, then closes.

    My system:
    Windows 10 Enterprise, 64 bit
    Version: 1903
    Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
    Installed RAM: 8GB (7.90GB usable)

    2 votes

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  12. New document window sticks to single space when working in macOS

    When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.

    1 vote

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  13. GPU start

    Hi there, here is my issue what i found.

    Create new file, start working - illustrator is little bit slow. In Preferencies i switch on GPU - everything works perfect. After work i close Illustrator app. Next launch I see the home screen but everytime if I want to open new file or file I was working on before Illustrator freeze and does not work.
    Only working solution for this issue is from home screen go to preferencies switch GPU of - open document - switch GPU ON and after that I can continue on my work.

    My HW configuration:…

    1 vote

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  14. Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211

    Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.

    3 votes

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  15. Adobe Illustrator 23.0.6 Crashes

    Adobe Illustrator 23.0.6 crashes after 2 minutes of launch. Tried reinstalling, restarting the computer but the problem still persists. Trying to install the previous version now :(

    2 votes

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  16. Illustrator 22.0.1 Crash on Startup when Signed In on Windows with a Microsoft account

    Adobe Illustrator version 22.0.1 (x32-bit) crashes on startup on any user profile logged in with a Microsoft account.

    It works fine on the PC across local user accounts, but as soon as the local account is converted to a profile linked to a Microsoft account, that's it. No more Illustrator.

    1 vote

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  17. v23.0.6 Freezing when opening file

    Frequently Illustrator has been freezing when attempting to open recently created Illustrator files. These files can be created or modified from any recent version of Illustrator (versions for 2018 and 2019), but only seem to freeze when opened with Illustrator v23.0.6. The files seemingly will open just fine on v23.0.4 or below (I did not test every version, but I can verify that v23.0.4 works and checked on 2 versions of v22.xx.xx). The freezing occurs irregardless of the computer's operating system (Windows or Mac). It doesn't freeze on all files—but I don't know what variables are causing it. The files…

    1 vote

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  18. Sign In / Sign Out -- Account info not saved

    Every time I turn off my computer and restart computer, I am somehow signed out of CC. So, every time I launch any program, in CC, I am asked to sign into my account every time. It will not remember me. This is very annoying.

    1 vote

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  19. crash after windows update

    Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.

    2 votes

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    From the looks of it it seems to be crashing with GPU. Here is what I can suggest
    1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
    2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  20. Static screen

    Can you fix the new update of adobe illistrator? I can't use it. Every time I try to create a new file it shows the lines of something similar to a static screen and I'm not able to use it for anything. I really need to be able to use this program for college.

    2 votes

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