Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
229 results found
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Illustrator v23.01 will not open subsequent vector files via Indesign, Bridge or directly from a folder.
When I try to "Edit with" in InDesign or open a vector file via Bridge or directly from the folder, it opens the file for the first time on launching the software, however if I try to open files again while Illustrator is up and running, it will not open. I then have to quit Illustrator to open the file. This is counter productive as I have to do this even when i have to make a small edit or move/delete an object. Especially when I'm working on multiple graphs, etc.
My fix for now is to revert back to…
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator crashes as one file opens.
Opening a file I have been working on, Illustrator crashes just when the window appears after the loading bar disappears. As far as I know, this only happens with this particular file. I can open another file which is much larger.
This is pretty much a disaster for me.
I've tried restarting, and closing all other programs. AI still crashes in the same way.
AI 2019 Mac 10.14.11 vote -
Illustrator keeps crashing when opening files or when creating a new file.
Like the title says, Illustrator crashes no matter what I do when opening files or when creating a new file. Nothing seems to fix it, a fresh install did nothing as well. Any ideas? got important projects I need to work on =_=.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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OPEN WITH default app
Since the new update 23.0.1 it is not more possible to start a file default with illustrator.
i tried several times installing and unistalling illustrator different versions.
the problem persist.after 7 installations of new and old versions, removing all files from regirtry i
Now i installed both, CC2019 and CC2018, and the same, it is not possible to change starts only default with cc2018.
(or other apps) but never with CC2019i can start only illustarator 2019 with "open with" on this one time way works.
asus gt752v
Windows 10 see attached screnshot.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Can No Longer Open PDF's directly to ILLUSTRATOR
I just updated to Illustrator 2019 and I can no longer open a PDF into it from Bridge. Even if they were created in Illustrator. Some will open, but I have to close any other projects within Illustrator for them to open at all.
1 vote -
Opening File with Missing Fonts Crashes because of Missing Fonts Dialog
When opening a file sometimes the missing font dialog pops up and it crashes Ai, the dialog stays white/unload and causes Ai to crash
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1. I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous
- I recently install the update for Illustrator CC on a Mac with OS version 10.13.6. 2. When I attempt open files created with the previous version I get the popup message "Cannot open the illustration. When I click OK the file opens wi
1 vote -
HIGH SIERRA (APPLICATION NOT RESPONDING)
when I open an image, the application freezes.
1 vote -
Illustrator 22.1 hangs on start; reinstall only fix I can find
I have a late 2013 Mac Pro, running OS 10.13.5. This problem started about 2 months ago for no apparent reason. When I'm done with Illustrator for the day, I'll quit the application. It may be a couple of days before I have to re-enter illustrator. Most of the time this works, but now, randomly, upon clicking on the application on the launch bar, the splash screen comes up and then the app appears to load, but no start window appears. The illustrator menu bar is there, but is grayed out and you can mouse over the menu bar options…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Missing Layers
Opened my document this morning and all the correct layers were there, closed out because I made no changes so there was nothing to save. reopened my document again all my layers were gone! only showing the orginal base image. Help
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.
I cannot open my illustrator almost nine months，and I tried every suggestions，I need refund.
1 vote -
The software is glitching and refusing to open certain Illustrator files.
I have to quit and open the software multiple times before I can get one file to open in this latest update.
1 vote -
Installation Failure
When I downloaded Adobe on my Asus Computer, it will load Illustrator and then after a small time period. I will receive the message saying that there was an installation failure. It will also say something such as "Error Code P204".
1 vote -
Opening AI and PS at the same time seems to destroy AI
Opening AI and PS at the same time seems to destroy AI.
1 vote -
separator preview
everytime I open CC2018 I get a dialog box where I need to disable the "separator preview" plug-in
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Error message while launching Illustrator CC 2018
This message in German occurs while launching Illustrator 2018. After saying OK, a fragmentary Applikation displays, which is not operational. It is completely buggy and blocks even Finder until it is being quit.
"This process can't be completed, because an unknown message has occurred. [CANT]"
I have to work with the 2017 version.1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator opening as trial and not recognizing current subscription
when opening illustrator from CC app manager or directly from start menu,
illustrator does not allow to open full version even though I have pro subscription. There is a button to buy now but that just takes me to purchase an additional subscription which I'm paid up for. I really need to use Illustrator soon as possible. Thanks1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html .
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Running Illustrator on Mac Os High Sierra 10.13.1 failed
Running Illustrator on Mac Os High Sierra 10.13.1 failed, stand, machine, not accepting mouse. Just press the power button to shutdown and reopen.
Uppercase for errors on Illustrator and chrome1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Illustrator 22.0.1 not opening in High Sierra
I (foolishly) updated to High Sierra last night. Now Illustrator won't open. Clicking on the icon, all I get is this:
1 voteyou may try resetting preference once to see it helps.
If not, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Optimize Illustrator
I've already optimized Illustrator for my graphics card. I keep getting the notification for it, even though I've done it.
I could turn off the notification, but I'd rather get important Adobe update news.
Can the message be automatically deactivated if we've already optimized?
1 voteIdeally, you should get this message only once and not always. Which version of Illustrator are you using?
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
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