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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Operation cannot complete because of an unknown error. [CANT] - Crashes and will not open application

    Illustrator 24.2 and 24.2.1
    Windows 10 Home

    I've been getting the following error since version 24.2 but was still able to open and do work.

       The operation cannot complete because of an unknown error. [CANT]
    

    Yesterday I chose to update to 2.2.1 thinking it might fix that error. Now I cannot open Illustrator at all. I am not an IT person, but I have already tried the following to fix it but to no avail:

    -Restarting my machine multiple times.
    -Uninstalling and reinstalling Illustrator with options
    -Uninstalling and reinstalling Illustrator with remove options
    -Going back to an earlier version
    -Allowing…

    5 votes

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  2. new project presets not appearing

    I am starting a course to learn Adobe Illustrator. However, when I click on "create new" the dialogue box that opens only populates with Adobe Stock templates. No matter if I click print, web, or mobile there are no presets or options for me to change the project settings. Kind of hard to begin the course if I can't create a project with the specific setting for my assignments.

    5 votes

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  3. A blank white popup window opens over a file when opening.

    Closing the window gets it out of the way & I can continue. It only happens the first time I launch AI and then open a file.

    I'm on a 2016 MacBook Pro running Catalina & Illustrator 24.0.
    Screenshot attached.

    5 votes

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  4. Opening Illustrator files brings up the Text import options box and then a blank file after updating to the current version?

    I cannot open any existing Illustrator files without the Text import options box (As shown in the screen shot) opening. If I click cancel the box goes but the file doesn't open. If I click ok it opens a blank file but with the correct file name.

    I have uninstalled and reinstalled three times and the same happens every time? Please help!

    5 votes

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  5. "open file"

    Illustrator won't open more than one file.

    With version 23.0.1, Illustrator will permit to open only one single file. The first file can be opened by any method, any subsequent file can only be opened using "File/Open" command. Using Windows Explorer or Drag&Drop does not work! and will freeze Illustrator; ending the application is only possible using the Windows Task Manager.
    I'm running Illustrator CC (23.0.1 64-bit) ond Windows 10 Enterprise (10.0.16299).

    THX for fixing this!

    5 votes

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  6. Illustrator File opens to Work/Learn Screen

    I have Illustrator CC and after the most recent update, almost every time I open a file in Illustrator after turning on my computer, it opens the file but the Work/Learn screen is still up.

    I can see my file's layers in the layers panel in the bottom right corner but the screen doesn't show it. I can click around and it's saying I'm selecting things but I can't get the Work/Learn screen off so I have to restart Illustrator over and over again until I can get it to work.

    5 votes

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  7. Recent work thumbnails are missing on the welcome page

    When I launch my latest version of the Desktop illustrator app there are no more visible the thumbnails of the recent work. Please bring it back.

    Currently using Illustrator 25.4.1. (64bit) on latest update of Windows 10

    4 votes

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  8. Blue Screen of Adobe Illustrator directly after Start

    Windows 10 64bit
    Dell XPS15 i7, 32GB Ram, GeForce GTX 1650 Ti
    Adobe Illustrator v 25.2.1

    With the latest Update to the Illustrator Version above I´m no longer able to start the Program - every time I try to open the Laptop crashes and I receive a Blue Screen immediately. Tried now 3 times in a row, no luck.
    Please advise how to solve the issue.
    Before the Update there were no issues at all.

    4 votes

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  9. When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up

    When I try to create a new document on Illustrator 25.2.1, Blue Screen of Death comes up. Same thing happens over and over again.

    4 votes

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  10. Allow "Welcome to Illustrator" presets to be customized to actual user presets

    When the landing or launch page for Illustrator CC2021 opens, there is a box of presets under the line "Welcome to Illustrator.

    This system will not allow a drop or upload of either an AI nor JPG screenshot...the default presets are Postcard, Letter, Common, iPhone X, HDTV 1080p and "More Presets."

    In my case, I never use any one of those presets, so I have to click "Create New" or "More Presets," which are the same outcomes, then click my way through the various options to get to "Web Large."

    It would be nice if (a) the user could enhance…

    4 votes

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  11. ALL BLACK SCREEN I CANNOT EVEN CREATE A NEW WINDOW OR OPEN MY AI FILES....

    Like we pay you for a service get it together y'all always have some issues... and we know youre sitting at home like the rest of us! I have assignments due. I even uninstalled and re-downloaded youre wasting my VALUABLE time

    Photo attached is my lunch screen and nothing happens when I use the 'File' dropbox and push 'NEW' but a black screen

    4 votes

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  12. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

    4 votes

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  13. New document selection goes completely black

    When I select new document icon. The new document pop opens up but its fully blac.

    4 votes

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  14. I have to keep re-activating fonts

    For no seemingly obvious reason, and quite randomly, my fonts wont activate when I open Illustrator. I have to turn off "Enable Adobe Fonts" in CC and then turn it back on. This is getting very frustrating -

    4 votes

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  15. Illustrator auto-close when opening an .ai file

    It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.

    I already reinstalled illustrator and the problem continues.

    https://photos.app.goo.gl/3st7c5b75KnxbNLq8

    3 votes

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  16. Home Screen

    When I open Illustrator, this is the only screen that comes up, and I can open files and make new files from templates, but I am unable to make a new file from the home page. I have to open another document from my finder to Illustrator to be able to click to create a new file. What is going on??

    3 votes

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  17. File > N option does not work and I cannot create new documents

    ( new ) option does not work and i cannot create new documents. And when i open illustrator its just black screen until i open something that already exists.

    3 votes

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  18. Intel HD Graphics 4600 unsupported video driver

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…

    3 votes

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  19. Big Sur

    Updated Big Sur and Illustrator about the same time one of them is no letting Illustrator open at all, entire day lost

    3 votes

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  20. Tutorials Won't Load in Illustrator

    I click on a tutorial to launch in Illustrator and the tutorial doesn't appear.

    3 votes

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