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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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233 results found

  1. Illustrator v24 constantly crashes when I try to open a document

    The update for the Illustrator 2020 version uploaded and it never opens, it freezes up with a white screen and says not responding. Now my 2019 version is doing the same thing and tells me I don't have enough memory.
    I have tried to uninstall all CC apps and reinstall, I have also tried the CC cleaner, no luck.

    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz
    2.5 GHz
    16.0 GB (15.7 GB usable)
    64-bit operating system

    I am also having similar issues on my Surface Pro 64-bit

    I am unable to work on current projects at work, I need help!

    Ashlee

    4 votes

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  2. Illustrator auto-close when opening an .ai file

    It closes automatically when I open an .AI file, whether I double-click the file or open it from the illustrator menu.

    I already reinstalled illustrator and the problem continues.

    https://photos.app.goo.gl/3st7c5b75KnxbNLq8

    3 votes

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  3. Illustrator found an issue with wacom driver…

    Hello,
    First issue: see the attachment.
    Second issue: I can't change the welcome window to not appear with launching Illustrator. The setting for it is greyed out.

    Regards
    Vladimir

    3 votes

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  4. Intel HD Graphics 4600 unsupported video driver

    We've updated to the latest available driver from Intel for this integrated graphics card on our laptop.

    https://downloadcenter.intel.com/download/30196/Intel-Graphics-Driver-for-Windows-15-40

    However, Illustrator still warns of incompatibilities every time we launch it. We've set our discrete NVIDIA graphics card as the preferred GPU, and it's listed in the Edit > Preferences > Performance > GPU Details. However, Illustrator still appears to be trying to verify the Intel drivers. There's not an option to disable the onboard graphics chip in our BIOS (MSI laptop). We tried disabling the onboard graphics in Windows Device Manager, but that didn't appear to make any difference. We saw…

    3 votes

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  5. Big Sur

    Updated Big Sur and Illustrator about the same time one of them is no letting Illustrator open at all, entire day lost

    3 votes

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  6. 3 votes

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  7. Unknown Error [PARM]

    I was starting work and clicked on Adobe Illustrator for the first time today, it immediately gave me this error and I hadn't even opened a document as yet.

    This is the first time this error has appeared for me and I do not know why.

    I closed the program and restarted it, the error didn't reoccur.

    I have a pretty new powerful PC (within a year old).

    I have attached my PC specs for reference and all programs are up to date.

    Thanks
    Heather

    3 votes

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  8. When I open Illustrator files the screen is filled with black and grey lines.

    I have been working on a project on illustrator and after a few days of working on it I open the file to see this screen filled with gray and black lines. None of the options on the top are visible and all the tools and properties windows are missing.

    Windows 10 Pro - Illustrator 24.1.2

    I tried opening the file from the illustrator menu, from file explorer and tried creating a new .ai file as well.

    I expected to resume working on my project.

    The screen was filled with black grey and white lines and I couldn't find any…

    3 votes

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  9. Slow opening of the first document!!!

    I don't know if it happens to others, an Illustrator on a Windows machine "I would say performing, quite a lot" but this problem happens to me I think at least from the CC2018 / 2019/2020 version.

    I start the software, open a new empty document, or open an existing document (even of small, insignificant dimensions) the document takes a long time to open (it is not immediate).
    If I open a second document it opens in the right time, then it works as it should.
    The same thing happens if I close Illustrator and restart it.

    But before it…

    3 votes

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  10. Unknown Error on AI 2020 Launch

    Mac Mini Late 2012
    OS Catalina 10.15.2 (19C57)
    Adobe Illustrator 2020

    Launching AI 2020 Generates pop-up message (see attached)
    Click Okay and blank UI loads (see attached)
    Quitting AI 2020 generates same message.

    3 votes

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  11. Illustrator crashes when opening any file after Microsoft Cumulative update 2019-09 KB4517211

    Running Win10 Pro x64. Uninstalled and ReInstalled Cumulative update KB4517211. Problem goes away if uninstalled, and recurrs after re-installing Microsoft update. Have latest NVidia GPU drivers installed (problem occurred with prior version graphics drivers as well) and latest version of AI (23.1). Problem occurred prior to update to 23.1 today. Problem started after Microsoft Cumulative update for Windows 10 Version 1903 x64 and problem is resolved when uninstalling Cumulative update. Used Microsoft tool to HIDE updates to stop KB4517211 from re-installing.

    3 votes

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  12. crash after windows update

    Every time since I installed the latest windows update (KB5407453, KB4509096) that I try to open or create a new file adobe illustrator crashes. The crash report is attached.

    3 votes

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    From the looks of it it seems to be crashing with GPU. Here is what I can suggest
    1. TEST: Disable GPU from preference panel and then create a anew document to see if it still crashes
    2. FIX: Update GPU driver – each manufacturer will have a different way to get and install drivers. some help here: https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

    3. IF NOTHING WORKS: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  13. Illustrator crashes on launch

    Illustrator 23.0.3 keeps crashing all the times i opened it

    3 votes

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  14. Illustrator CC 23.0.2 does not open files and cannot start new file. Toolbars and Menus are inaccessable.

    All I can see after opening or trying to open files is a window that is hiding parts of illustrator file - I can see part of this on the right side and on bottom. No menus or tools are available to use, and the progress wheel just keeps spinning. Very frustrating. I am using my Illustrator CC 23.0.2 on IMac OS 10.14.3. I have updated Illus CC, restarted the app, uninstalled and reinstalled, rebooted computer, etc. I have had to resort to using Illus CS6 in order to work. The attached image is what I get when trying to…

    3 votes

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  15. Blank window opens when starting the application. Closing the window, the application closes too

    Hello !

    I just have the problem when launching the apps, there is a blank window appearing . If I close the window, the application is just closed too, error's image attached.

    It just happens on this PC, it works normally for others.

    I've already tried to reinstall the Creative Cloud and all the apps but nothing works.

    Have anyone faced this issue, please help! Thanks a lot!

    3 votes

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  16. Illustrator hangs when opening a file or creating a new one

    Windows 7 Professional with all the latest updates.

    I tried the following Illustrator Versions:

    V 23.0 and V 22.1

    Illustrator opens as usual and I see the overview screen. When I select a file or try to create a new one it just loads forever. Nothing happens. Also in task manager there is nothing going on. No high cpu or memory usage.

    I worked for years with Illustrator on this machine. Version 22.1 always worked. The issue appeared after updating to the latest version. I also uninstalled the latest version but the issue still remains. Any idea of how to…

    3 votes

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  17. Extreme long open of 2017 illustrator seem to stop on perspective plug-in

    Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.

    3 votes

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  18. Hidden dialogue/tip box behind application. Can't close or click anywhere in Illustrator. Just a beep

    Within a few seconds of opening a document in CC 2018, a hidden dialogue box pops up behind the application, blocking any ability to click on options in the app until that box is closed. Problem is the box is hidden and nowhere to be found so all you hear is a beep each time you try to press anything. Force quit is the only option and this means not a single bit of work can get done. On Mac OS High Sierra 10.13.3

    Very frustrating

    3 votes

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  19. Create new doesn't work

    when I try and create a new document nothing happens. I can open up templates but can't create new stuff.

    3 votes

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  20. High Sierra disables Illustrator

    Since updating to High Sierra last week every time I go to open Illustrator the spinning wheel appears and is never resolved. I chatted with support last week and was told I needed to contact Apple as it's a compatibility issue. They were also not able to help.

    3 votes

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