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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Illustrator crash dialogue on fresh relaunch

    Windows 10
    Illustrator 25.2.1

    Illustrator crashed over 5 days ago. Ever since, whether I close Illustrator properly or not, I receive the "Adobe Illustrator quit unexpectedly" dialogue box every time I open the app.

    1 vote

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  2. "What's new" reminder will not stop appearing every time I start Illustrator.

    the 'see what's new' reminder in the upper right will not stop appearing every time I start Illustrator. Deleting preferences doesn't help. Clicking remind later is getting to be annoying.

    1 vote

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  3. .AI files won't open after latest update (25.2.1)

    Updated to version 25.2.1 a few days ago and now I can't get any .AI files to open without going straight to file>open.

    Getting tired of dealing with a different issue every time this software updates.

    1 vote

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  4. Illustrator colour settings keep reverting to "Emulate Illustrator 6.0"

    This seems to be a colour settings sync issue as it also happens in InDesign. Colour settings keep reverting to "Emulate Illustrator 6.0" even after setting them in Bridge. In InDesign they are reset to "Emulate InDesign 2.0". There was a thread about this for Illustrator 2019 which was fixed but the issue is back as it's happened to me several times.

    Illustrator 25.2.1
    iMac (Retina 5K, 27-inch, 2017)
    MacOS 10.15.7

    1 vote

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  5. 1 vote

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  6. バックグラウンドプロセスが消えない

    1.バージョン
    windows10 pro ,V25.2

    2.問題が発生したときに実行していた手順
    2-1.一度ダブルクリックでファイルを開きます。
    2-2.保存せず、Illustratorを終了します。
    2-3.再びダブルクリックでファイルを開きます。

    3.想定していた結果
    Illustratorが起動して、ファイルが開ける。

    4.実際の結果
    「Illustratorの前回のセッションは、まだプロセスを終了していません。ほとんどの場合、プロセスはバックグラウンドで実行されています。しばらく待ってからもう一度お試しください。」というダイアログが出て開けない。ファイルを開かず起動のみ試みても同様。

    今までこういう症状はなかったので、バグとして報告します。

    1 vote

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  7. Not showing anything after opening

    After updating to Mac Sur this is what happens everytime I open my Adobe apps including creative cloud.

    1 vote

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  8. Illustrator öffnet nicht richtig

    Betriebssystem: MacOS Version 11.0.1
    Ai: Version: 25.2

    Nach dem Öffnen von Illustrator (auch InDesign) erscheint nur das schwarze Feld und nicht die sonstige Bedienoberfläche. Auch das Öffnen mancher Dateien ist nicht möglich. Außerdem kann ich weder in Illustrator noch in InDesign eine neue Datei erstellen.

    1 vote

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  9. Illustrator 25.2 not compatible with NVIDIA NVS 314

    I get an error launching Illustrator that says my graphics card is unsupported. The drivers are up to date. Worked fine 2 days ago.

    1 vote

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  10. After the newest update, when opening the software; the screen is coming up black every time.

    After the newest update, when opening the software; the screen is coming up black every time.

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  11. Font agent 9.6.1

    OS 10.13.6 High Sierra [don't want to upgrade OS yet]
    Illustrator 24.3
    Every time I open a file I get an error messgae saying that my 2015 plug ins need upgrading. Click to upgrade. I don't have 2015 plug ins. Suggestion from font agent is to upgrade Illustrator, can't do that as I don't want to upgrade OS.
    Solution dismiss error message every time, really tedious.
    What else can I do?

    1 vote

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  12. Verification

    I just paid for, and downloaded a new illustrator app three days ago and it's already not working, when I opened the app this morning it asked to verify me, so I added my email, password , it asked for phone number, verified that , no problem. Yet, once it was all done , a blank window with a loading symbol kept popping up every 4 seconds or so for hours, when I try to close the windows my entire app shuts down, I tried everything there is.. but I can't even uninstall the app. I'm really helpless here and…

    1 vote

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  13. create new.... unable to open

    create new unable to access

    1 vote

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  14. Illustrator 2020 keep shutting down

    Illustrator 2020 keep shutting down by itself in less than 1 minute after launching it.

    1 vote

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  15. Opening template ruins entire program

    I launch the Illustrator and click on open new template and the entire program freaks out and any of my previous works are cannot be made out

    1 vote

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  16. Adobe apps won't open ; shows gray screen

    All of my Adobe apps (ie. Illustrator, Photoshop, InDesign) won't open when I try to launch them. They all just open a blank gray page (screenshot attached). The only way I can use the apps is to open a previous file with the .ai, .PSD, etc. file type. How do I resolve this? Is it a bug or virus?

    1 vote

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  17. Empty home screen

    When I open adobe illustrator, NOTHING shows up on my home screen. The only thing I can do is create "new from template." I've reinstalled the app, but the bug still persists. Please help ASAP.

    Attached is a screenshot of the bug.

    1 vote

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  18. Illustrator freezes as soon as it opens

    Each time I try to open the program it freezes as soon as it launches. The screen will load, but remains unresponsive.
    I'm on a windows computer that runs far more demanding programs than this without issue.

    1 vote

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  19. The main menu in Adobe Illustrator 2021 has broken.

    The main menu in Adobe Illustrator 2021 has been broken help us fix the home menu at launch start-up system and get to work on killing all computer bugs in this desktop system Windows 10 Good luck!

    1 vote

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  20. Illustrator file showing "text import file" tab

    when i launch my illustrator file, it showing text import file, and i click ok. nothing is shown, just blank artboard.. please help me.. it's my important file :(
    even though the file size is 1MB, but when opened it doesn't show anything

    1 vote

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