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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 1 vote

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  2. New document window sticks to single space when working in macOS

    When you start a new document, if you switch spaces in macOS Mojave, the new document window sticks to the original space it was opened in instead of following the user from space to space. This can lead one to think that Illustrator is frozen or stuck as the workspace is locked when the new document window is open. Double clicking Illustrator on the dock does not switch the user back to the space the new document window is in.

    1 vote

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  3. GPU start

    Hi there, here is my issue what i found.

    Create new file, start working - illustrator is little bit slow. In Preferencies i switch on GPU - everything works perfect. After work i close Illustrator app. Next launch I see the home screen but everytime if I want to open new file or file I was working on before Illustrator freeze and does not work.
    Only working solution for this issue is from home screen go to preferencies switch GPU of - open document - switch GPU ON and after that I can continue on my work.

    My HW configuration:…

    1 vote

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  4. Illustrator 22.0.1 Crash on Startup when Signed In on Windows with a Microsoft account

    Adobe Illustrator version 22.0.1 (x32-bit) crashes on startup on any user profile logged in with a Microsoft account.

    It works fine on the PC across local user accounts, but as soon as the local account is converted to a profile linked to a Microsoft account, that's it. No more Illustrator.

    1 vote

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  5. v23.0.6 Freezing when opening file

    Frequently Illustrator has been freezing when attempting to open recently created Illustrator files. These files can be created or modified from any recent version of Illustrator (versions for 2018 and 2019), but only seem to freeze when opened with Illustrator v23.0.6. The files seemingly will open just fine on v23.0.4 or below (I did not test every version, but I can verify that v23.0.4 works and checked on 2 versions of v22.xx.xx). The freezing occurs irregardless of the computer's operating system (Windows or Mac). It doesn't freeze on all files—but I don't know what variables are causing it. The files…

    1 vote

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  6. Sign In / Sign Out -- Account info not saved

    Every time I turn off my computer and restart computer, I am somehow signed out of CC. So, every time I launch any program, in CC, I am asked to sign into my account every time. It will not remember me. This is very annoying.

    1 vote

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  7. can't open file properly

    v23.03

    I can't open some file It hangs on interface background, it shows all layer of my file on my layer tab but I can't see any of my illus, I try to switch on-off the eye in front of the layer and it can't help.
    So, I downgrade to v23.02 and all the problem are gone and I think you should fix it before this bug goes with the future version.

    1 vote

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  8. File open error message

    This bug recently started happening when I first open Illustrator, then open first file. This message pops up twice. After that, the file will open without a problem, and Illustrator will work without a problem. Subsequent files will open without a problem. If I close and restart Illustrator, the bug happens again in the same way.

    1 vote

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  9. Latest version of ILLUSTRATOR will not open How do I download previous version

    I can't get latest version of Illustrator 2019 to open up and function. I keep getting this) There is not enough memory to ... appearance of an object. . I had nothing but problems with the latest upgrade when I installed it back in Jan. I got same dialogue (appearance of object) So I reinstalled the previous or older version and it worked fine. A month ago I installed new version with more bells and whistles and now nothing but crashes. Unfortunately I uninstalled older version so it's not on computer. How do I reinstall it? Mac OS Mojave iMac---Processor…

    1 vote

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  10. Illustrator crashes (hangs) when creating a new file on second monitor

    When creating a new file in Illustrator on my second monitor, the program hangs, and I have to force quit it.

    If I try to do the exact same operation on my main monitor, it works as expected.

    Pretty straight-forward operation to get to the problem, but if you need any further info, please don't hesitate to get in touch.

    Illustrator 23.0.3
    Windows 10 Pro (1903)
    i9-9900X
    RTX 2070 (430.86)
    64 GB RAM
    2x HP Z27 UHD Monitors (connected via DisplayPort)

    1 vote

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  11. unable to set maximum number of files to be opened

    unable to set maximum number of files to be opened
    yosmete 10.10.5 - adobe illustrator

    1 vote

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  12. Can't open a second illustrator file by double clicking

    If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.

    it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.

    1 vote

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  13. Double-click open ai file results in error but dragging in works

    When in Windows Explorer I double-click to open the ai file but results in error: "Illustrator can't open the illustration. There is not enough room for the window..."

    However when I drag and drop the file into Illustrator it opens no problem.

    This error started happening in the last few days.

    Please advise.

    1 vote

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  14. 1 vote

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  15. .ai Files Auto-opening in After Effects

    Ran an update yesterday and, since then, all native < .ai > files are auto-opening in After Effects. This occurs whether I launch from Bridge or Finder; double-clicking to open a native Illustrator file is now launching directly in to AE. I have checked each file to make sure that Illustrator is the default --- it is.

    1 vote

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  16. Illustrator won't open

    1) OSX 10.4.3
    2) Illustrator 23.0.2
    3) Open application
    4) Bounces twice in dock, then dies with no error.

    Tried opening the application using Finder window, dock icon, Cloud menu, clicking a file - nothing works. It tries to open application and quits with no error. Tried restart. Nada.

    Machine is iMac with 32g ram, plenty of disc space. No issues with any of the other CC applications.

    1 vote

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  17. Illustrator won't open and I have to force quit every day 8 t0 10 times

    Illustrator won't open- I have to force quit 7 - 10 times before it works. Then when it does , it stops working randomly . I waste hours every day fighting it. Wish I had never upgraded. Seriously looking for another program. I expect more than this from Adobe.

    1 vote

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  18. Garbled Video Screen

    I was just starting editing already (deleting parts of an emf file) when the screen became garbled.

    1 vote

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  19. Can't open any files.

    Illustrator won't open any files at all. Every time I try to open one (doesn't matter what file type) it causes the program to turn unresponsive.

    1 vote

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  20. Recent Files Browser Window: Selection state highlights and selects item in row below

    (Same issue as another bug, but adding additional and differing details here:)

    This has happened multiple times, consistently. It isn't a one-off incident.

    Adobe Illustrator CC 23.0.1 / macOS Mojave 10.14.2

    Step 1: Open Illustrator from desktop icon.
    Step 2: Click on a recent file from displayed recent file option thumbnails.

    Expected result: Selected file opens.

    Actual result: The file directly below the one clicked opens (one row down) i.e. selection offset.

    On launch from closed, the cursor selects the file one row below the thumbnail of intended file within the grid, with the hover-highlight activated on this incorrect file.…

    1 vote

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