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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug.

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28 results found

  1. Smart Guide not working properly

    Smart Guide not working properly. Every time AI start up, I have to uncheck the Smart Guide and check again to make it work. Its definitely

    5 votes

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    1 comment  ·  Snapping  ·  Admin →
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  2. Can't move an object less than 1 pt

    When I drag an object to move it, it will move in increments of 1pt (e.g. I cannot move it 0.5pt).

    1 vote

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    0 comments  ·  Snapping  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    If you are still facing issue after Nitish’s suggestion, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  3. Offset pen tool

    When I try to draw with the pen tool the point is a couple points offset from where I click with the cursor. I have the latest version of Illustrator on my MacBook Pro and it just started doing this while I was in the middle of a project. I've tried restarting Illustrator but that didn't fix anything.

    5 votes

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    5 comments  ·  Snapping  ·  Admin →
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  4. Snap to grid doesn't work at artboard edges

    Snap to grid is ignored at artboard edges.
    See animation attached.
    It makes me cry.

    78 votes

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    22 comments  ·  Snapping  ·  Admin →
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  5. Smart guides does not align to compound shapes.

    Smart guides do not align to compound shapes.

    3 votes

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    0 comments  ·  Snapping  ·  Admin →
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  6. Pressing keyboard arrows while 'Snap to grid' is on nudges art by two instead of one

    I can't use keyboard arrows to move art around the document because AI almost every time moves art at 2mm instead of 1mm, which is set in preferences.

    1. Create document, e.g. A4, with units set as mm
    2. Set grid 10×10 — it's my mostly used grid, because I live in metric world
    3. Set 'Keyboard increment' to 1mm
    4. Enable 'Snap to grid'
    5. Draw custom-sized rectangle
    6. Press Up or Down several times and watch how coordinates change

    Expected:
    Rectangle's Y should go like this:
    55, 56, 57, 58, 59, 60, 61...

    Actual result:
    Rectangle jumps like this:
    55, 57, 58, 61, 63,…

    17 votes

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    3 comments  ·  Snapping  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  7. Smart guides don't work properly

    It has been too long for this not to be working right yet. Smart guides aren't smart enough. When smart guides snap to something it has to be exact, not .05 pixels off. Close enough is not good enough. Also, when I drag over an object it needs to snap to that object, not some random shape clear across the pasteboard. If I have to zoom in 2600% to manually align something (which I often do) smart guides and snapping have failed. Is there some ridiculous setting I have to change to get this to work the way it's supposed…

    76 votes

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    37 comments  ·  Snapping  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    It’s dangerous to call things Smart... When they behave dumb, the name sound like an insult. Sadly, this is the case.

    Please provide more specific cases, with video proofs, ask you colleagues to share and vote, to move this further. This is the way to force changes to things that are broken — be vocal and persistent. Thank you all and let’s hope we get heard.

  8. Grid snapping don't work on an internal point

    It's not really Smart Guides, take a path drawn freely. After activating the grid, if you want to align an internal point of the path to a point grid you can't. The magnetism applies only on a bounding box of the path, not on the point you show.

    7 votes

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    17 comments  ·  Snapping  ·  Admin →
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