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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Drop Shadow Deletion Crashes Illustrator

    I can apply a drop shadow to a shape, and then when I copy & paste that shape and try to remove the drop shadow from the copied version, the application crashes.

    41 votes

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    23 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 25.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  2. Custom Colors convert to CMYK automatically, when we set "Effect->Blur->Gaussian Blur".

    When we apply Effect->Blur->Gaussian blur an object with a custom color, it will be converted to CMYK color in overprint preview mode.
    Also, when we export PDF, it will convert to CMYK.

    Illustrator ver.24.2
    OSX 10.13.6

    The steps you were taking when you experienced the issues
    1. To make pathItems that colored Custom color.
    2. Select it and apply Effect->Blur->Gaussian Blur.
    3. Open Separation preview panel and check Overprint preview.
    4. Custom color objects seem to convert to CMYK.
    5. To export it to PDF, the custom color will discard and convert to CMYK.

    Your expected result
    We lose custom…

    68 votes

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    17 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.3.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Stop rasterizing the gradient on an object when expanding its appearance

    When you expand the appearance of an object with a gradient, the gradient is rasterized, which I believe, defeats the purpose of using it considering the results. The resulting image has a lot of erroneous White specs. If there is a stroke aligned to the center, it creates two layers with the same gradient, which means you have to unite them with pathfinder. A layer that's shaped the same as the rasterized object with the gradient is the color gray.

    The workaround is to apply a solid color, then expand, then reapply the gradient, but it took me some time…

    2 votes

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    5 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  4. Gaussian Blur Bug Changes Appearance Between Different Versions

    This is a major flaw!

    We have an Illustrator file created in CC 2019 (23.0.6), it contains a PSD element that has a gaussian blur effect applied to it in Illustrator, set to a radius of 9 pixels, this produced a subtle blurred appearance. The file was then sent to a printer for test printing where they are using Illustrator CC 2021 (version unknown) and when they open the file the object becomes very blurred, completely changing its appearance.

    I've managed to replicate the bug using Illustrator CC 2020, the object's radius blur effect changes to 9.021 pixels and the…

    4 votes

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  5. Gradient along a stroke blend

    When blending 2 gradient strokes (gradient along stroke) the blend orientation does not stay consistent with the 2 original strokes. I know I can get the required results with gradient within a stroke or converting outline path etc but I need to get it to work using 'gradient along stoke' for my purposes.

    2 votes

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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  6. Clean Up command bug

    Appearance fields are sometimes deleted when I do command Clean Up. This is a bug and needs to be resolved. As it looks in the video.
    AI 25.2.0.220

    2 votes

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    2 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  7. use 2021 version open 2020 version file, the same image will be crash in 2021 version

    Our designers have 2020 and 2021 version illustration, but when we open the same file, the image will be crash when using 2021 version.
    Please help us to solve this issue! T_T
    Many thanks!

    1 vote

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    3 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  8. Envelope Distort isn't working properly.

    When I try to use envelope distort it makes all of the type look crazy. I have used it successfully in the past, I unchecked the distort button in options. Not sure how to solve, I restarted and reinstalled illustrator - still not working. The attached image shows the 2 elemtents I am trying to distort and the bottom shows the result I get.

    2 votes

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    3 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  9. Weird Facets in Gradient Fill

    Issue, rather than "Idea". Using a simple, gradient fill, in Illustrator CC 25.2.1, I'm getting these weird facets, rather than just a smooth transition. Anyone else have the same issue?

    2 votes

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    2 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  10. New Jagged Artefacts on Previous Transparency Gradients

    Revisiting a Logo Artwork that I did last year (created using V.24x), the artwork has now changed ... there are jagged lines around the edges of shapes that were filled with transparency gradients. (see pic 1) This is not due to any extra nodes; the underlying geometry is the same (see pic 2).
    If I use 'Flatten Transparency' it solves the jagged lines, but adds extra 'blocks' in the corners (see pic 3). This is not something that used to happen.
    This is not multiple objects stacked, so can't Ungroup and it isn't a compound path so I can't Release.

    2 votes

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  11. ドロップシャドウを適用したオブジェクトをグレースケールに変換するとシャドウ部分がマスクされてしまう

    macOS10.15.6 Illustrator ver.25.2.3

    再現手順:
    1.長方形を作成し塗りを設定し、「効果→スタイライズ→ドロップシャドウ」を適用する。
    2.1のオブジェクトを選択した状態で「編集→カラーの編集→グレースケールに変換」を適用する。
    3.オブジェクトの下に適用されているドロップシャドウ部分がオリジナルの長方形をドロップシャドウパネルの「X軸オフセット・Y軸オフセット」分移動した状態の図形にてマスクされる。
    4.「分割・拡張」を適用してアピアランスを分割するとマスクされた状態でビットマップに落とされる。

    期待する結果:
    シャドウをクリッピングせずにカラーの変更のみ行う。

    実際の結果:
    シャドウがクリッピングされてしまう。

    以前に報告されていた投稿がありましたが、一部に挙動の誤認があるため、新たにバグ登録を行いました。
    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/38758498-ドロップシャドウのバ
    また、光彩(外側)においても同様の挙動となります。

    2 votes

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    Under Review  ·  0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  12. Placed strokes don't save scale once embeded

    If you place an AI file with strokes, scale the placement and then embed the link the strokes go back to their original size before the scale. The strokes view the correct size until you embed it.

    Scale strokes & effect is checked in the scale window and in the prefs. Any other setting/pref that can fix that? or is this just a bug?

    AI Version 24.1.1

    2 votes

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    1 comment  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  14. Editing 3d Extrude In Existing File Loses Some Values

    MacOS 10.15.7
    Adobe Illustrator 25.2.3

    The shading/lighting and depth options are sometimes saved, but the style is always lost upon accessing the 3D Extrude filter options on an existing file. Problematic for teams that may not be aware of a particular style/value since this effect is finicky to begin with.

    1 vote

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  15. NOKY error when resizing objects with Legacy Gaussian Blur

    OS version: macOS 11.3.1
    Illustrator version: 25.2.3
    Attempting to resize any object with a Legacy Gaussian Blur effect results in error message: "The Operation cannot be completed because of an unknown error. [NOKY]". Object can't be resized without removing or replacing effect.

    1 vote

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  16. Repeat object has no indication of selection when bounding box is off

    When bounding box is off (which is convenient in many cases), we still can see an art is selected, because edges are highlighted.
    No edges are drawn for Repeat objects.

    A Mesh object has edges. Symbols have them. But Repeats do not.

    1 vote

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

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  19. ドロップシャドウのデフォルトのカラー設定がK100%ではなく4色になっている

    発見はMacOS Catalina(10.15.7)ですが、Windows10でも同様でした。
    Illustrator2021(25.2)のドロップシャドウにおいて、デフォルトのカラー設定がK100%ではなくC93%、M88%、Y89%、K80%になっています。RGBベースのカラー設定がCMYKモードに持ち越されているものと思われますが、印刷において事故の原因となりますので早急に修正願います。

    2 votes

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    0 comments  ·  Effects  ·  Flag idea as inappropriate…  ·  Admin →
  20. "Preview" button does not turn off effect in non-destructive effects like "tweak"

    Select outline
    Select Effect > Distort and Transform > Pucker & Bloat (or any of them except Twist)
    Check off or on "preview" in dialog.

    Preview does not turn off.

    1 vote

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