46 results found

1. Many issues in Illustrator 2025

   Hi everyone,
   I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

   ⚠️ Main Problems:

   Error ID: -128 when pasting text
   Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
   Can't paste the type. ID: -128
   This makes it impossible to replace or update any existing text areas.

   Can't move objects: transformation too large
   When trying to move a single element, I get an error:
   Can't move the objects. The requested transformation would make some objects too large.
   No idea why this happens—nothing is grouped, and I’ve checked that all layers are unlocked.

   Dragging text boxes stretches the text instead of resizing the box
   When I try to expand a text area, Illustrator stretches the text itself rather than increasing the box size. It seems like all text is stuck in Point Type mode, and switching it to Area Type doesn’t always work.

   Selection issues and erratic grouping

   Some objects can't be selected at all unless I use Outline mode.

   Clicking one object sometimes causes all nearby objects to move.

   Even though I haven't grouped anything, Illustrator treats random sets of objects as if they're linked.

   Save and export often fail or hang

   Saving the document often gets stuck or results in a corrupt file.

   Exporting as PDF, PNG, or SVG occasionally fails without an error or freezes Illustrator entirely.

   🧪 What I’ve tried:

   Clean reinstall of Illustrator 2025

   Resetting preferences

   Unlocking all objects and layers

   Copying elements into a new document

   Using older file formats (e.g., Illustrator 2020)

   Saving as SVG and reimporting

   Hi everyone,
   I'm experiencing a range of serious issues in Illustrator 2025 when working with AI or PDF files (many of which originate as PDFs and are then converted to AI for editing). Here's a breakdown of what's going wrong:

   ⚠️ Main Problems:

   Error ID: -128 when pasting text
   Every time I try to paste text into a text box—whether copied from a browser, a PDF, or even another Illustrator file—I get an error saying:
   Can't paste the type. ID: -128
   This makes it impossible to replace or update any existing text areas.

   Can't move objects: transformation too large
   When… more

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   Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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2. 29.7.1アップデートにおけるテキスト入力について

   半角入力では問題なく行えますが、日本語の入力時にリアルタイムで反映されず、画面左上で文字が表示され、Enterを押すと入力されるという仕様になっていました。（添付画像参照）
   また、以前のバージョンではAlt + 右 / 左向き矢印キーでカーニングできていましたが、出来なくなりました。
   改善していただきたいです。

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   Request to Contact Support  ·  3 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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3. 警告無しに文字詰めが変化する

   ver.27において、マイナーバージョンリリース又はマイクロバージョンリリースにおいてオプティカルカーニングの仕様が度々変更されています。これ自体は改善の意味合いの強い対応で仕様変更と考えます。
   しかし、仕様変更以前のバージョンの文字組み仕様が異なるにもかかわらず、なんの警告も無しに文字組みが変化します。こういったケースではユーザーに注意を促す警告を表示するべきでしょう。

   再現手順
   1. Illustrator ver.26.5にてエリア内文字を作成し文字間のカーニングを「オプティカル」に設定し、均等配置を指定する。
   2.Illustrator2020形式で保存する。
   3.Illustrator ver.27.9で開いてTツールを用いてエリア内文字にカーソルを入れるか、テキスト自体を移動する。
   4.カーニングの状態が変化する。

   期待する結果
   カーニングが変化する際は警告を表示する。

   実際の結果
   なんの警告もなくカーニングが変化する。

   理想を言えば、既存のファイルに対して新しいカーニング値を自動的に適用せずに以前と全く同じ表示にするのが良いですが、仕様の変更自体は改善の意味合いが強く、仕方ない面もあるかと思います。しかし、編集しているユーザーが、この変化に気が付かない事によりデータトラブルを誘発する可能性もあります。
   これは2022の最終バージョンが書き出す2020形式のファイルでも起こる挙動です。影響を受けるファイルは相当数存在するはずですから、せめて警告が表示されるようにしていただきたいと思います。

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   Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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4. Fonts don’t sync

   I just upgraded my computer to the Macbook Pro 2021 M1. I downloaded the latest versions of Adobe and noticed none of my fonts will sync. I've tried posted troubleshooting methods and none have worked (closing and restarting apps, reinstalled apps, multiple computer resets, unsyncing and resyncing manually, etc). Any time I open an Illustrator project with previously used fonts that aren't native to the app, it prompts me to sync but the load wheel just keeps spinning and will never finish.

   I'm at a loss. Any ideas?

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   13 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ankit Goyal
   Illustrator Team

5. 以前イラストレーターで作成したデータの文字が全て「□」で表示されたり、文字が消えて表示されず困っています。
   2 votes

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   2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  PCM Maro responded

   Illustrator製品版フィードバックへのご協力ありがとうございます。

   ご報告いただいた問題ですが、ご使用のマシン環境や使用方法などに原因があると思われますので、カスタマーサポートにご連絡いただくか、Ten_A さんのご提案のようにIllustator のユーザーコミュニティーをご利用いただくと、問題解決の手掛かりになります。

   ご理解、ご協力のほどよろしくお願いいたします。

   Illustrator チーム

6. 禁則処理が反映されない、トラッキングの数値が変わる

   macOS Mojave バージョン10.14.6
   CC2020 バージョン24.1で起きたバグです。

   ・テキストボックスを使用して文字組みの作業をしていました。
   ・保存後に再度開くと文字送り位置が勝手に変わっている現象が発生。
   　」←閉じ括弧が行頭に来ていたました。
   ・禁則処理は「強い禁則」に設定していた＆行頭禁則文字に同記号を設定していたのに適用されませんでした。
   ・トラッキングを-5→0に設定して文字送りを調整して保存しましたが、再度開くとまたトラッキングは-5に戻り」←閉じ括弧が行頭にある状態に。
   ・トラッキングを今度は5〜10にして文字送りを調整し保存。再度開いたら正しい状態で保存されていました。

   以上ご報告になります。
   よろしくお願い致します。

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   Request to Contact Support  ·  PCM Maro responded

   Illustrator製品版フィードバックへのご協力ありがとうございます。

   最新バージョン（ver.26.x）では再現しませんでした。

   こちらは一般的な機能バグではないようですので、もし、再現するようなデータがございましたら、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

7. 新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません

   新しいmac book proでDNP 秀英角ゴシック金 Stdがアクティベートされません、直していただきたいです。

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   Request to Contact Support  ·  PCM Maro responded

   Illustrator 製品版フィードバックへのご協力ありがとうございます。

   ご報告いただいた「DNP 秀英角ゴシック金 Std」フォントがアクティベートされないという現象は、Illustrator の文字パネルでのアクティベート操作では再現しませんでした。

   ご使用の Illustrator と Creative Cloud デスクトップアプリケーションが最新版でも問題が発生する場合は、お手数ですが、カスタマーサポートにお問い合わせください。

   よろしくお願いいたします。

   Illustrator チーム

8. Second line of type (point and area) is picking up the style of the first line when pasting plain text

   New to 25.3.1 update, MacOS 11.4. When there are two lines in a point or area type object separated by a return, selecting the entire second line (formatted differently from the first line) and pasting in plain text (copied from a Finder filename) is now picking up the formatting from the first line instead of retaining the formatting from the existing line, as if there were an invisible return character from the first line, or as if it were a continuation of the first line. This is contrary to AI behavior since forever.

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   Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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9. Variable Font not working properly

   Hello, I am a type designer and am working on a variable script font. The variable font file work fine everywhere else except in Adobe products.

   It appears the sidebearings aren't adjusting with the changes in width. Very odd. You can see whats happening in the first file. The second is on the Axis Praxis website.

   I've spoken with Glyphs App developers and they said it's a glitch with Illustrator, so I wanted to bring it to your attention.

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   Request to Contact Support  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am closing the ticket due to lack of response.
   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your fonts and file to figure out what is going on here.

10. Text becomes impossible to edit after several minutes of having the program open

    Working on macOS Mojave 10.14.5 and Illustrator 23.0.4.

    After working in the program for a few minutes, transform controls no longer appear around text boxes when selected (show transform controls does not fix the issue). Text attributes are then buggy when applied (tracking will not apply to selected word, can't change font). Shortly after, I can no longer select text boxes at all.

    I'm a graphic designer and this issue is hurting my productivity greatly. Please provide a solution!

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    Request to Contact Support  ·  1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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11. Text Boxes & resizing objects in Illustrator Behaving Strangely

    This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I can then delete the randomly created text box as it is empty and not affected anymore. If I keep moving the edges of the text box around, every time the text within it is affected by moving or not having enough space it will just pop a new box. It will carry on indefinitely as long as I'm shifting the size around.

    This only happens when creating text boxes that you can resize without affecting the size of the text inside it. Typing without a text box seems to be fine. It has also started doing it with any objects within Illustrator. For example, I create a basic rectangle shape. Then, using the bounding box, I drag a corner to resize it, and as I do that, it is generating more rectangles as I go. In the layers panel, they are listed as normal, as if I duplicated the shapes or text boxes.

    Here is a screen recording: https://drive.google.com/a/giuliodecandia.com/file/d/1Uu2KZfbD21msW4OBIXA60zVcZIfzhJgc/view?usp=drivesdk

    It's the latest version Illustrator 23.0.1 running on MacOS Mojave 10.14.1

    Here is the discussion I have had on Adobe forums: https://forums.adobe.com/message/10784929

    This might be difficult to explain, but at the moment, when pasting text within Illustrator (it can be from a different artboard within the doc, or from a different Illustrator doc, or Word, basically it doesn't seem to matter where the text comes from) or if just create a new text box and type within it, and try to resize the box, it seems to create more text boxes within the main box, and the text would 'snap' into the smaller box. If I stretch the box wider, the text will 'snap' back into the bigger box again, and I… more

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    Request to Contact Support  ·  6 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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12. Rendered text doesn't match its edges or its true state visible in Outline mode

    Text content differs from edges and "path preview" (Cmd Y) to print preview (or GPU).
    In my example, the word "Optipro" appears at the GPU Preview and disappears when I use the Cmd Y preview.

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    I could not understand much looking at the screenshots.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Tilde shows up in text box

    Illustrator CC 23.0.3 Precision 5820 Tower,Intel Xeon W2102
    16 GB RAM, 64 bit, Win 10 Pro

    Working with any text box, the tilde character shows up at insertion point. Even if no typing is happening.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

14. Unable to select text once it's been horizontally scaled (condensed)

    Illustrator CC 23.0.2 (Mojave Mac Pro)

    If I horizontally scale a text element on the artboard I'm then unable to select it with any of the arrow selection tools. Elements aren't locked or masked.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

15. Asks me to login to Creative Cloud when I try to "Find Fonts"

    When I try to search for non-native fonts that I've downloaded after opening a file from a non-Adobe cloud program, it says I need to go to "Help" and log in to Creative CLoud. When I go to "Help", it says I'm already signed in. Restarting the program and trying again does not fix the problem.

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

16. missing fonts logged in error

    When I open a document with missing fonts, the 'resolve missing fonts' screen keeps telling me I'm currently logged out of Creative Cloud, and to go to "help/log in". This despite the fact I'm logged in, and going to "help" shows my account name and logged in status..

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    Request to Contact Support  ·  Anish Kumar responded

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

17. Spell Check doesn't understand what "Uncapitalized Start of Sentence" means.

    While running spell check, Illustrator doesn't seem to understand that a comma is not the end of a sentence, or that the word following the comma is the start of a new sentence. See attached screen shots.

    (running the version of Illustrator on Mac running OS 10.13.6)

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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Missing Buttons/Interface in Find Font

    I've recently noticed that the buttons in Find Font do not appear unless I scroll over them. This is a very recent occurrence as far as I can tell.

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    1 comment  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

19. Visible Text unable to be edited.

    While trying to edit a line of text in illustrator, i couldn't select it. While i could see the text in preview mode, in outline mode it does not show. After saving and reopening the file, the text is editable again and visible in outline mode. This has happened to me for years, it just happened a lot today and got on my nerves. pics below of the issue. same section of the file, just different view modes.

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    2 votes

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    0 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is difficult to find the root cause without seeing the Illustrator file. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Cursor navigating with arrow keys not moving

    When modifying text, the cursor no longer moves with the arrows (left, right, up, down) on keyboard. I have to click with my mouse everytime now.

    This just occurred today. Please help!

    6 votes

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    4 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.