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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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389 results found

  1. Artboard Borders / Guides / Grid Disappear when Scrolling/Panning

    When I scroll or pan with the scrollbars or the hand tool the black border of the artboards disappear. This is super annoying as I keep my canvas white, so when I'm moving around the canvas, I can't see where the artboards are until I release the hand tool.

    70 votes

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    19 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  2. Drop Shadow, Outer Glow, Etc. make the files extremely bloated

    Every time I create a drop shadow or an outer glow now, the thing doesn't render properly on screen (see screenshot), but worst of all that simple addition adds about 500MB to my file size. What's going on?

    M1 MacPro Sonoma
    Ai version 29.3 - though same thing happens with 28, 27 and 26.

    I've also included a simple file - add a drop shadow with about 15px size and save (without compression) and watch the file increase, Also see rendering errors.

    1 vote

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    5 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  3. 線を細く設定した際の表示バグ

    線の太さを0.001pxなどに設定した場合、設定は出来ているのに実際の線の表示位置と、選択できる線実体の位置にズレが生じます。
    表示限界かとは思いますが、表示できないなら設定も出来なくすべきかと思います。

    3 votes

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    Under Review  ·  10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  4. リアルタイムの描画と編集

    設定→パフォーマンス→リアルタイムの描画と編集を
    何度OFFにしてもONに戻ってしまうのを改善してほしい。

    1 vote

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    Need More Info  ·  3 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  5. Black canvas when creating or opening a document

    When creating a new document or opening an existing document in Illustrator, I get a black screen (see attached). I have to resize the window to be able to work. This is not ok.
    Version 29.1, im using windows 11

    1 vote

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  6. Bitmaps display as vertical lines in GPU Preview in AI 28.5

    Multiple mentions of bitmaps showing as vertical lines. Displays correctly in CPU Preview in 28.5 but is broken in GPU preview. 2023 does not have this problem on the same system.
    From the forum:
    https://community.adobe.com/t5/illustrator-discussions/open-tiff-file-i-see-vertical-lines/m-p/14635967#M408390
    https://community.adobe.com/t5/illustrator-discussions/textures-showing-as-vertical-lines/m-p/14635988#M408391

    15 votes

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    11 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  7. Panning with hand tool is not fluid

    Using hand tool and moving through the file is not fluid!! Version 28.6

    3 votes

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    10 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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    Under Review  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,


    Thank you for reporting the issue. However, we are unable to reproduce it on our end. To help us investigate further, could you kindly provide the following:

    1. The AI file where the issue occurs.
    2. A short screen recording demonstrating the problem.


    This will enable us to analyze and address the issue more effectively.


    Warm regards,

    Aishwarya G Gadodia

    Illustrator Team

  8. Fliped lettter raster

    When text is flipped (horizontally or vertically) it appears pixelated / rasterized / aliased.

    2 votes

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  9. Rendering Issue with Knock Out Group beyond 200% zoom out

    1 background layer, 1 top layer containing 1 text and 1 rectangle grouped together and set as knock out group. A fill is added to the text with opacity 0%, the initial fill is deleted.
    Until I zoom in to 200%, the text is not rendered. Starting from 200% zoom, the text is correctly knocked out from the rectangle.
    Export works as expected.

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  10. Pantalla de diseño negra

    Hola, mi problema es que no logro ver el contenido de la pantalla de diseño de Adobe Illustrator 29.0.1, trabajo sobre Windows 11 Pro 24H2 con una laptop Lenovo Ideapad 5 AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz con 16 Gb de RAM. La tarjeta gráfica tiene el AMD software Adrenaline Edición 24.9.1.

    PhotoShop e InDesign trabajan bien, pero desde que instalé Illustrator empezaron los problemas... Carga al programa, pero la ventana de diseño se mantiene en negro. Cuando abro un archivo diseñado con anterioridad, se ven las capas según el diseño en la ventana Capas, sin embargo, la…

    1 vote

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    6 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  11. Solid black bar 1.5" wide across entire width of screen blocking top part of opened file

    On opening existing file, solid black bar 1.5" wide and across entire screen at top of screen blocks that portion of file. Cannot resize it or delete it. Cannot access that part of file for editing. Was fine 3/30/25 after upgrading Illustrator on that day due to issues of uncontrollable mouse action.

    TEST YOUR PRODUCT BETTER BEFORE RELEASING IT!!!!!

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  12. The preview command (Control Y), keep showing that it could not complete the requested operation

    1 vote

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    1 comment  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  13. Pasted/embedded images are sporadically appearing or disappearing depending on scroll direction

    When opening an ai file with V29.2 on Windows 11 utilizing a RTX a2000 laptop (Firmware 553.50) embedded and linked images appear and disappear depending on scrolling direction. This renders the program completely unusable. This bug does not appear in V28.7.3

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  14. Canvas melts, as if animated

    I have encountered a weird bug. Issue happened after the current update.

    1 vote

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    2 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  15. GPUプレビューモードで高解像度２階調の埋め込み画像の表示がおかしくなる。

    macOS13.6.6〜13.6.7
    Illustrator ver.28.5

    再現手順
    1.1200ppi程度のモノクロ2階長画像を用意する。
    2.IllustratorにてGPUプレビューの状態で1.の画像を配置
    3.配置した画像を埋め込むと表示が反転する。

    期待する結果
    埋込前と埋込後で表示がかわらない。

    実際の結果
    埋め込んだビットマップの表示が反転される。

    現状の回避方法
    埋込んだビットマップ画像が存在するドキュメントではCPUプレビューかオーバープリントプレビューで表示を行う。

    これはGPU表示における不具合です。PDF保存などを行うと正常に保存されますが、GPUプレビューが使えない状態というのは作業性が悪くストレスがたまります。

    10 votes

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    4 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  16. Animated zoom bug (workspace flickers and turns black when in a group)

    1. Windows 11 (latest)
    2. Illustrator 28.3
    3. The screen flickers and turns black using Animated Zoom within a group. If I exit the group (using escape), the screen returns to normal. Animated Zoom works normally as long as I am not within a group.

    The video I've uploaded shows me double-clicking a group to enter it, then using Animated Zoom to produce the flickering and black screen. I hit escape to exit the group, and the screen returns to normal. I then demonstrate that Animated Zoom works correctly when not within the group.

    Thanks

    7 votes

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    15 comments  ·  Rendering Issues (GPU, CPU)  ·  Admin →
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  17. Nothing is visible except outlines when selected

    You get glimpses of its color when zooming in and out but cannot view the coloration.
    How can it be corrected?

    1 vote

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  18. Screen blinking when moving mouse or hit keyboard

    Screen blinking when moving mouse or hit keyboard, then back to normal after some time.

    1 vote

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  19. Outline view not work on AMD graphics

    Outline view does not work on my PC, AMD 6650XT Illustrator 29.1 or beta.
    This is my system info.

    1 vote

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  20. Rose Frame

    Illustrator has a bug where a pink frame appears several times. It appears on both my apples.

    1 vote

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